Microphone issues on P650HS-G

Discussion in 'Sager and Clevo' started by @Marvin, Jan 11, 2018.

  1. @Marvin

    @Marvin Newbie

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    I have problems with my mic, It has a static sound. Whenever I turn on the mic it has this terrible noise, like "uuuuuuuuuuuuuhhhh" that simply won`t go away no matter what.
    I already tried to:
    1) Install newer driver from the Realtek`s site.
    2) Install newer driver from Clevo`s site.
    3) Uninstall all drivers and use a generic Windows`s driver.
    4) Update nVidia`s drivers as stated in other forums.
    None of these solved the problem.
    Besides that, when I mess up with the sound configuration on Windows, if I set up no microphone gain in the "Levels" tab in "Microphone options" I end up with a very very low volume on the microphone and people can`t quite hear me.
    The system came with Realtek HD Audio drivers installed.

    * The microphone is integrated to the laptop on top of the screen. I didn`t try with a jack one because i don`t have one *

    How can I solve this issue?
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    Did you check the mic volume and gain? Maybe it's overdriven.
     
  3. @Marvin

    @Marvin Newbie

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    That`s exactly the problem. If I set no gain than nobody hears me. If I set +10db or +20db gain I end up with a horrible static noise.
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    Sounds like a faulty mic. There's little in the way of adjustment other than levels and boost, and you've played around with drivers already; you might need to RMA it, or pick up an external.
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    I agree sounds like a faulty part, luckily it can be swapped.
     
  6. @Marvin

    @Marvin Newbie

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    Ah ok then, that`s bad news, I`ll contact the support then. Thank you.
     
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