M18x R2 warranty price

Discussion in 'Alienware 18 and M18x' started by maxslo, Feb 24, 2016.

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  1. maxslo

    maxslo undefined

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    Hello fellow Alienware owners :)

    I've asked Dell for extending my warranty on the M18x R2 (The one in my signature), and after almost 2 months i've finally heard back from them.
    I'd like to know if the prices seem fair to you:
    - 1 more year (end date 1. dec. 2017) 256€
    - 2 more years (end date 5. nov. 2018) 492€
    (both basic warranty)

    Consider that the warranty doesnt cover:
    - CPU (installed later)
    - SSD and HDDs (mfg warranty 4.5 years left)
    - RAM (mfg lifetime warranty)
    and i'm still waiting for them to confirm that the warranty will cover GPU's (wich were a replacement for 7970M's by Dell US)

    Side question, any AW rep still active on the forum that could help me out with this last part?
     
  2. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Know this: Dell has no parts to service the M18x R2, and will replace it with a Alienware 17 R3 or an Alienware 18 (if available in your region)

    Not worth it imo.
     
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  3. maxslo

    maxslo undefined

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    Really? not even the motherboards or GPUs?

    Well if that's the case i'll opt out of the warranty, i dont want that crippled ****...

    Guess i'll stock up parts (mobo + gpu) for if the need be i can swap it out :)

    I especially don't like new laptops coz they only support Win 8 and up -.-

    This M18x is staying for a long time.
     
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  4. GodlikeRU

    GodlikeRU Notebook Deity

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    If they replace your machine to AW18 you will be dissapointed. Locked BIOS, cpu power limits, 100W power limit and so on. Not even mentioning puke-making design.
     
  5. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    I think you should get warranty. I'm sure they will come out with new design on their next revision , along with the new hardware. Only time will tell.
     
  6. maxslo

    maxslo undefined

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    Yeah, it's ugly AF not to mention everything is soldered.

    It doesn't matter if the design is better if intel won't stop with the BGA nonsense and Dell continues to solder the GPUs, + a lot of newer PC's that i've had pleasure of dealing with didn't have compatibile ACPI for Windows 7, wtf is this BS?

    I want the option to choose the OS not just be stuck with Win 8/10 BS or Linux...
     
  7. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Yes it is definitely not as good looking or functional as the M18x R2, but it is not soldered. It has removable CPU/GPU
     
  8. maxslo

    maxslo undefined

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    Alienware 18? i've heard everything is soldered... ouch maybe it was AW 17 xD

    Still, don't want to have it replaced.
     
  9. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Nope, Alienware 17 and 18 have sockets and slots, but they have a BIOS crippled by Secure Flash that cannot be unlocked like the models before them.

    The 17R2, 15, 13 and newer Alienwares are the ones with soldered BGA crap.
     
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  10. andrewsi2012

    andrewsi2012 Notebook Consultant

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    I know Dell technicians that are still doing warranty services on M18xR1, R2 and M17xR4's - No shortage of parts here (AU)
    One of my friends who's a Dell tech just changed out 2 x AMD6990's and a M18xR1 motherboard for a customer - All from Dell and all under warranty.
     
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