M18X R2 Refurb with failed drive on SATA port 1 no matter what.

Discussion in 'Alienware 18 and M18x' started by ligithin, Sep 23, 2012.

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  1. ligithin

    ligithin Notebook Consultant

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    Hi guys,

    Just wanted to put this one out there, I decided to pick up an M18X R2 as a refurbished unit and slap my 7970m crossfire setup in there, which worked great, and everything seemed to be just fine so I took my 750 GB Hybrid drives from my old R1 and put them in and reloaded Windows, and again seemed ok.

    Well that's where the funny business starts, I noticed my PC would start to stutter and act really odd. So I reboot and then I notice that the SATA drive on port 1 is showing an error. Ok I think so I check the drive with seatools and it shows as failed. So I replace it and everything "seems" ok.

    Within 24 hours the other one is failed as well and at this point im calling foul play, I check the drive and sure enough it says it failed. So I return it to the store and swap it for another one which instanaly says it failed as well. Ok at this point I quit being lazy and stuff both drives into my old R1 and wouldn't ya know it they are fine!

    Sea tools appearantly does not like The hybrid drives and will fail them, just in case anyone has that issue. So I get the bright and wonderful idea, hey I got an extra SATA II port on that ribbon cable on my R2 so I reinstall the drive plug it into the SATA II and it works fine, no issues at all. Has been for like 2 days.

    At this point I call Alienware support and they are sending me a cable and a new drive mounting bracket, they are pretty awesome like that. So I wanted to put this out there for anyone else who might have the same issue or has seen it before. I'm just wondering if its the flex cable or hopefully not the motherboard itself (I doubt it would be the board).

    TL : DR
    I think I have a bad SATA port on the motherboard or a bad cable, has anyone else out there remotely ever seen anything like this?
     
  2. juliant

    juliant Notebook Deity

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    You just have a bad cable; I've gone through this exercise before and replaced myself 2 motherboards until realised is the ribbon that is at fault. Once replaced, everything should work just fine (I have only SSD's and the same port was not booting, or running at a lower speed etc.).

    You will enjoy shortly the benefit of all the ports provided for this system, as long as you will have them occupied.

    P.S. I sent the old ribbon back and requested a complain. I was promised that Dell will look into this very serious. Unfortunately you may be the one with a system skipped from before. As long as you will get the replacement ribbon, you are good to go. Take care!
     
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    sorry about the inconveniences but it does seem like the issue was just the cable. Let us know if anything else comes up.
     
  4. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Brother Luis - Good info! Thanks to you and Julian for posting it again.

    Question: is there a part number change, revision number or something on the interposer cable that can easily identify one that is anticipated to have issues, or is it only a random "replace when discovered" scenario?
     
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It's an isolated issue, it'll be replaced when discovered :cool: :)
     
  6. ligithin

    ligithin Notebook Consultant

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    Luis,

    I got the new interposer cable and bracket today, and have already installed them, thus far it seems like there are no issues with the new cable, im doing a full RAID re-initilization right now which should bring issues out of the wood works should this cable also be bad, its already well in progress so I'm thinking that the issue is fixed. I will keep you guys posted.

    And again thanks everyone for the quick response times and useful information.
     
  7. MonnieRock

    MonnieRock Notebook Consultant

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    Luis,

    I am having these problems with Port1. What steps do I need to take to get a new cable? I can install it myself so no need for a on-site tech.

    Thank you,
    Monnie
     
  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    If you are having exactly the same issue please send us an e-mail to AWSocialMedia@dell.com with your tag, phone and a brief description of the exact issue and we'll help you as much as we can.
     
  9. MonnieRock

    MonnieRock Notebook Consultant

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    Luis,

    Sent an e-mail 09/26/2012, no response as of yet. Please advise how to get the resolved.

    Thank you,
    Monnie
     
  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hi, sorry for the delay. Please escalate the case by sending an e-mail explaining the situation to AWCC-Resolution_Experts@dell.com. Normally the response time is only 24/48hrs.
     
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