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M17x Problem/Technical Question thread

Discussion in 'Alienware 17 and M17x' started by BatBoy, Jun 20, 2010.

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  1. FalconMachV

    FalconMachV Notebook Evangelist

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    Thought your post was interesting as this is something new people should consider when buying SSD as they fill up quickly. What I have been told and what I have read is that the only peformance you will gain with this set up is faster boot times. The applications won't benefit from SSD if they are run from HDD.

    My suggestions from least cost to more cost are as follows.

    1) move an application from SSD to HDD to make room for your game on SSD.
    2) delete partition if you have one
    3) buy software like Diskeeper to improve efficiency of HDD
    4) buy more ram
    5) buy a new SSD

    Edit, not sure if you are running the 64 bit or 32 bit game.

    Page file article: http://www.tomshardware.com/forum/2599-63-page-file-indexing
     
  2. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    Thank you for the info, Sir. I was mainly wanting to know if a game will run properly if not installed to the OS partition.
     
  3. FalconMachV

    FalconMachV Notebook Evangelist

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    Millions of people have SSD 32Gb and 64Gb drives and must run applications off HDD. So besides the odd hiccup I really don't see a problem. Some people with small SSD have created a partition for the OS. From what I have read that is not necessesary and just increases the likehood that the partition will have to be adjusted later. Because your issue is so specific it seems more like a bug in the game? I would check that games online forum and see if there is a work around or patch?

    http://www.tomshardware.com/forum/256387-32-hdds-partition-help

    Perhaps if you have have a partition than removing it would give you enough room for your game.
     
  4. nzgeek

    nzgeek Notebook Evangelist

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    So long as you change the game's location by uninstalling/reinstalling, there's an excellent chance that it will work fine.

    You do need to make sure you uninstall and then reinstall, because many games have registry entries which contain the location where the game is installed. These can sometimes be used by the game itself, and other times just by updates for the game.

    The other thing you could do is to use "directory junctions" to relocate the game. To do this, you move the application from one drive to the other, then use the "mklink" command-line tool to make the old directory point to the new one. I'm not sure of the exact syntax you need, so someone else may be able to help here.

    Either way, you can certainly move your game installs to another drive.
     
  5. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    OK. Thanks guys. 80GB runs out quick...I didn't realize how quick, or I would have saved up for 160+GB SSD. WoW doesn't seem to install anywhere, you can move the folder around without issues. I've got the 750GB drive I can start throwing games on. I really could have answered my own question, because 3DMark Vantage gets absolutely no gain from an SSD. It just loads much quicker.
     
  6. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I was playing SC2 on the second campaign mission and all of a sudden my screen got severely letterboxed and my computer started making a hard buzzing noise. I had to hit the power button to turn off (I set it to not auto restart during errors). When I logged back into windows I hit the little down arrow to review the problem and it listed this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88005020CEE
    BCP3: FFFFF880077116A8
    BCP4: FFFFF88007710F10
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\081710-20404-01.dmp
    C:\Users\Andrew\AppData\Local\Temp\WER-49561-0.sysdata.xml
     
  7. Easirok

    Easirok Notebook Consultant

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    If you have Debugging Tools for Windows installed (free download from Microsoft - it is part of the Windows SDK but all you need from the SDK is DTfW), then just run WinDbg and select "Open Crash Dump" from the File menu and open that .dmp file mentioned above.

    After opening the file it will say something like "probably caused by [dllname]" which will be the dll that caused the crash. You can get even more detail about the crash by typing "!analyze -v" in the little command bar area at the bottom of the screen (or click the blue "analyze" link in the output window for newer versions of WinDbg).

    This will tell you without a doubt which driver crashed your system (if it was a driver, which is 99% of the time). The vast majority of bugchecks like this are due to video drivers, but sometimes it is something else and so good to know who to point a finger at.

    Disclaimer: WinDbg is a very daunting tool, especially for non-programmers. However the above simple steps are all you really need to know in order to self-diagnose most bugcheck/bluescreen problems.
     
  8. nzgeek

    nzgeek Notebook Evangelist

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    If you're running Windows 7 x64, make sure you get the x64 version of the tools. The x86 version will install without any complaints, but it will not be able to open the dump.
     
  9. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I've been playing for a few hours now and I've only had the issue once. I'm sure since these drivers aren't really supposed to work fully with this system, I'll occasionally have a hiccup like that. Is that an acceptable assumption? That the drivers occasionally will hicup and its not a deeper seeded issue since its only happened once?
     
  10. Easirok

    Easirok Notebook Consultant

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    Driver problems generally don't go away on their own. You may not be able to do anything about it (via upgrading or downgrading them), but it never hurts to know exactly which one was responsible.

    It could be something totally unexpected, like the audio or network driver. Or possibly even a bad Windows Update patch to some system files.
     
  11. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I'll download windows SDK later tonight and try and get the error specifics. It happened after I did a windows update, ironically enough.

    You all are extraordinarily helpful and I can't tell you enough how appreciative I am. Thank you, very much.

    Edit: This is the only link I can find for it - http://www.microsoft.com/downloads/...29fa782d63b&displaylang=en#QuickInfoContainer

    When I try to install it says some components need .NET Framework 4.0. Does the tool I need to see my error require .Net Framework 4.0? I'd rather not install something so complicated so early on in owning this computer. I'd still like to make sure all of the components are working properly prior to adding any new variables.
     
  12. NullEntity

    NullEntity Notebook Enthusiast

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    I just got an M17x-R1 with W7 x64. Does AlienSense work on it? I get the tile on my login screen, but that's it. I have updated the Command Center to the latest version.
     
  13. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I did the analyze-v and I got this. No clue what it means..

    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************

    ADDITIONAL_DEBUG_TEXT:
    Use '!findthebuild' command to search for the target build information.
    If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

    MODULE_NAME: dxgmms1

    FAULTING_MODULE: fffff80002a0f000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc578

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    dxgmms1+20cee
    fffff880`05020cee 488b18 mov rbx,qword ptr [rax]

    EXCEPTION_RECORD: fffff880077116a8 -- (.exr 0xfffff880077116a8)
    ExceptionAddress: fffff88005020cee (dxgmms1+0x0000000000020cee)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000

    CONTEXT: fffff88007710f10 -- (.cxr 0xfffff88007710f10)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800a746000
    rdx=fffffa800ac48420 rsi=fffffa80072bc300 rdi=fffffa800a746000
    rip=fffff88005020cee rsp=fffff880077118e0 rbp=fffffa800768a908
    r8=fffffa800b912701 r9=0000000000000000 r10=0000000000000000
    r11=0000000000000076 r12=0000000000000016 r13=0000000000000001
    r14=0000000000000000 r15=0000000000000001
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
    dxgmms1+0x20cee:
    fffff880`05020cee 488b18 mov rbx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x7E

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 00000000ffffd978 to fffff88005020cee

    STACK_TEXT:
    fffff880`077118e0 00000000`ffffd978 : 00000000`0000000a fffffa80`0a724000 fffffa80`0a725340 00000000`00000000 : dxgmms1+0x20cee
    fffff880`077118e8 00000000`0000000a : fffffa80`0a724000 fffffa80`0a725340 00000000`00000000 fffff880`0501ded3 : 0xffffd978
    fffff880`077118f0 fffffa80`0a724000 : fffffa80`0a725340 00000000`00000000 fffff880`0501ded3 00000000`00000000 : 0xa
    fffff880`077118f8 fffffa80`0a725340 : 00000000`00000000 fffff880`0501ded3 00000000`00000000 fffffa80`072bc300 : 0xfffffa80`0a724000
    fffff880`07711900 00000000`00000000 : fffff880`0501ded3 00000000`00000000 fffffa80`072bc300 00000000`00000016 : 0xfffffa80`0a725340


    FOLLOWUP_IP:
    dxgmms1+20cee
    fffff880`05020cee 488b18 mov rbx,qword ptr [rax]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: dxgmms1+20cee

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: dxgmms1.sys

    STACK_COMMAND: .cxr 0xfffff88007710f10 ; kb

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
     
  14. NullEntity

    NullEntity Notebook Enthusiast

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    I can tell you that it's a DirectX error.
     
  15. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I've been playing a bunch of games all day and haven't had any errors since. I'm using 10.7, not 10.7a. Only benefit to 10.7a I see is AA in Sc2. No AA doesn't bother me, as it looks great with everything on Ultra. I'm getting over 100 fps with everything on ultra, and maybe 80 at the lowest in heavy combat. I don't want to upgrade to 10.7a beta and risk messing things up. I had the error right after a windows update, so maybe that had something to do with it.

    Edit: Does 10.7 do anything besides aa in SC2? Does it optimize game performance? I had an odd glitch earlier where I was playing a match and my cursor became distorted. It remained that way until I rebooted.
     
  16. Easirok

    Easirok Notebook Consultant

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    IMAGE_NAME: dxgmms1.sys

    If you google "dxgmms1.sys" you will find a number of reports of BSOD crashes due to this system driver. It is not a part of the ATI driver, it is part of DirectX (hence the "dx" prefix). However, knowing that it is a part of DirextX tells us that chances are pretty good that the real bug is within either the video or audio drivers.

    If you search your system for "dxgmms1.sys" you should find it under the Windows\system32 folder. Right-click that one and view the properties and under Details you will see that this is for DirectX MMS.

    I wasn't sure what MMS means, so I looked that up on Wikipedia, and it appears to be the media streaming features of directX. In other words, when you play a video file (in WMV format) over the internet or a local network. Video playback is often offloaded to the video card, so this indirectly points to your video card or driver.

    In looking at the other posts found when googling that driver, it appears that many people are only able to resolve it by replacing their video card hardware. I.E. their card was defective.

    I would keep an eye on it, and if you get any more BSOD or "the display driver has stopped responding and has been restarted" when using your computer, then I would run it through WinDbg again and see if the same error is occurring. If so, then I would look into getting an RMA for the video card and get it replaced.
     
  17. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I appreciate your long response.

    Only having had the error one time, though, that doesn't necessarily mean that its hardware related does it? It could just have been a software conflict with the windows update done prior to the error couldn't it?

    Edit: I ask because I hate to think my hardware is defective when my overall ingame performance has been so damn fantastic!
     
  18. dellienware owner

    dellienware owner Notebook Consultant

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    took three calls to AW to get a tech to fix my lcd due to my touchpad curve ahh now any ideas on a screen and keyboard cover
     
  19. nzgeek

    nzgeek Notebook Evangelist

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    The only software you need to open dump files is the Debugging Tools for Windows. The rest of the Windows SDK is irrelevant. However, it looks like Microsoft (in all of their infinite wisdom and glory) have decided that the only way you can get the latest version is to download the full SDK.

    The good news is that the previous version works just as well, and you can download the debugging tools by themselves. Version 6.11.1.404 is available for both 32-bit (x86) and 64-bit (x64).

    You need the x64 version to open dumps created by Windows x64 versions. The x86 version can only open dumps created by 32-bit applications, not the 64-bit Windows kernel.
     
  20. IntenseIGFX

    IntenseIGFX Notebook Deity

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    Also, in addition to getting some of the other stuff answered, the last two times I've shut down my computer, it went through the motions, said "shutting down" and the screen went black. After that, the keyboard lights stayed on and the fans continued to work loudly for 15 minutes until I held the power button. I didn't have an error when I started up or a safe mode prompt. I assume that's because it already went through the shutting down process. It just didn't actually execute the final command (shut down).
     
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