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M17 randomly shuts off !!!!!!!!

Discussion in 'Alienware 17 and M17x' started by pandat23, May 23, 2010.

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  1. pandat23

    pandat23 Notebook Enthusiast

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    Yeah ,,, so i'm just surfing the net ,,,, and my M17 just shuts Off ( crashes ) ,,,,,,,, i restart it again ,,, it restarts but after a few minutes it crashes again.......:eek: :eek:

    I've also had BSOD a few days back , and also some high CPU usage but i thought that was because of overheating as I had kept the system on a non-hard surface ,:eek: ,, so i changed to a hard surface,,, but still random problems such as these just happen ,,,,,,:mad: :mad: ,,,,

    Please help on this issue

    If this is an overheating issue ,,, then kindly advise on what should i do.....:rolleyes:
     
  2. ronnieb

    ronnieb Representing the Canucks

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    Heat issue ? try cleaning out the vent of dusts.
     
  3. csin

    csin Notebook Consultant

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    Be warned... it shouldnt happen, but it is possible to cause permanent damage from overheating...You may on the other hand, simply have a hard drive issue or a driver issue. Have you tried rolling windows back to a previous date?
     
  4. pandat23

    pandat23 Notebook Enthusiast

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    yes ,,, after BSOD a few days back ,,, some windows error recovery tool used system restore but that has not helped much ,,,,,,
    and I've also cleaned the vents for dust .................
     
  5. csin

    csin Notebook Consultant

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    Download and install 3D Mark Vanage if you do not have it installed. Turn off the computer and let it sit for about 2 hours or so, at least until it is cold to the touch (should be COLD not just cool as the alloy they use to make the chasis are really adept and heat absorbtion). Then turn it on and imediatly run a benchmark with everything turned up in the settings so you can see if stressing the system makes it shut down. If that works then I suggest checking the heat sink and thermal paste on the video card. JMO...
     
  6. mfractal

    mfractal T|I

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    download hwinfo32 and monitor the temps... if they keep climbing up you got overheating problem.
    if it's not the temps, then there's a faulty hardware part, but 99% it's temp related.
     
  7. Aikimox

    Aikimox Weihenstephaner!

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    ^^ What he said. Check the temps first.
     
  8. EviLCorsaiR

    EviLCorsaiR Asura

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    Like already said you NEED to use a temperature monitoring tool to check those temperatures. It's most likely overheating, but you need to make sure of it.
     
  9. m00t

    m00t Notebook Enthusiast

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    As stated earlier, it's possible that you've caused permanent heat damage to something. If you can verify that the system is operating inside the normal temperature range and it's still crashing, you're probably going to need to start eliminating possibilities. The RAM is one component that's fairly easy to check, just download something like Memtest86+ and make a bootable ISO. Let it run for a while and see if any of the tests fail.

    Otherwise, if you're getting BSODs, another good idea is to "disable automatic restart on system failure", which can be done from the pre-boot OS menu (or by going into the System properties in Windows, then "Advanced" and "Startup and Recovery" and unchecking "Automatically restart)." Doing this should make the system halt on the BSOD and it could cite a driver module, thereby revealing the point of failure.
     
  10. csin

    csin Notebook Consultant

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    Good moot point.... I mean point m00t... :p
     
  11. Dwarf King

    Dwarf King Notebook Evangelist

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    It could also be that you need a technician to change your mobo or graphic card as this can also happen because of some power failure(defect electronic etc.) in certain components on your hardware(hence the computer is closing itself down in order to prevent it from damaging itself). If you are still within warranty then I would call Dell and ask them to send a tech as soon as possible. This is not always solved by updating drivers etc. Even though it is temp related then this should not happen as the system should be able to cool itself down with the fan and the heat sink on the mobo as well as the gfx(at least on a hard surface like a table etc.). BSOD related to hardware failure several times at day means tech needs to repair your laptop. Call tech :) and save some time :)
     
  12. pandat23

    pandat23 Notebook Enthusiast

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    sorry for replying so late ,, Was Out............

    OKay,,,,,,,,,, soo i ,

    DID A CLEAN WIN 7 install , still got BSOD ,, so caLLED up AW, they asked for the mini dump file ,, but file was not present , so they asked if i had seen the error code at the time of BSOD , i told them that i had taken a picture of it, mailed AW the pic ,,,, they looked at the error code and told me that the BSOD was caused by a Processor issue ( relating to bad chipset drivers or smthn ) ,,, so he asked me to backup all data and call back AW nd dat I would have to format my HDD and all partitions and then do a clean OS install and i would be assisted by the agent...........

    BUT when i asked the agent wether he was sure dat it is a driver issue ,,, he replied dat he is still not sure about it nd dat it can still be a hardware issue..............

    So, now I have backed up my data and was thinking bout calling AW for the fresh install BUT i'm not sure wether it would be of any use ,,,,,, as i seriously feel it is a hardware issue................

    What are your thoughts..............................
     
  13. m00t

    m00t Notebook Enthusiast

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    If you've already performed the backup, you might as well play ball. Technical support makes you do these things so they can correctly diagnose the issue. I know a lot of forum members have posted support nightmares, but if you're going to deal with the correct channels to get this problem resolved, you might as well do what they ask.

    I say do what they want you to do. If it doesn't resolve the issue, hopefully the technician is competent enough to come to the proper conclusion. If it drags on, well.. then you have cause to complain.. but until then, let them drive the bus.
     
  14. cleverpseudonym

    cleverpseudonym PG RATED

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    if you feel froggy, re-seat the CPU & GPU(S) its really easy on the M17,use some decent thermal paste. then do a clean install and follow the install order that is in the m17 thread. that will tell you if its a driver issue. otherwise just do what they tell you.
     
  15. EviLCorsaiR

    EviLCorsaiR Asura

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    Firstly...please don't bung a ton of random commas and full stops in there, it's really annoying to read. Reading,,,,,,,text like this.........is annoying.

    Secondly, I'd definetely think it's either a heat issue, or a problem with one of the components being damaged. It's very unlikely a driver issue if a clean format and install didn't fix it.
     
  16. AtolSammeek

    AtolSammeek Tokay Gecko

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    A few ideas is try Older Drivers to see if the issue fix. Point out the programs that had the error for the bsod.
     
  17. pandat23

    pandat23 Notebook Enthusiast

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    I just noticed it TODAY , that the BSOD's and High CPU usage are completely different issues. The Issue of the system abruptly shutting itself down randomly is a different problem to which I discovered the cause today.

    IF THE SYSTEM IS RUNNING ON BATTERY AND I SWITCH ON AND OFF AC POWER 2-3 times continuosly , the screen goes black and the computer abruptly shuts itself down ,
    What about this??????
     
  18. granyte

    granyte ATI+AMD -> DAAMIT

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    sound like a mobo issue to me
     
  19. mfractal

    mfractal T|I

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    Yeah, mobo for sure.
     
  20. pandat23

    pandat23 Notebook Enthusiast

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    Alienware have finally called back my system for repairs, they say it can be anything from faulty graphics cArd , processor , to even the mobo, So finAlly some relief..

    Thanks everybody for your replies :)
     
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