M11X sudden death

Discussion in 'Alienware M11x' started by Digidoctor, Feb 16, 2011.

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  1. Digidoctor

    Digidoctor Notebook Enthusiast

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    Yesterday I switched off my M11X as usually. 20% left of battery. Nothing suspicious. It is about 3 months old.

    This morning I pressed the main switch and nothing at all happened. The battery check on the bottom showed one lamp.

    I connected mains and nothing happened again. No charging lights. Nothing.

    Has anyone an idea? I have the warranty but I want to be sure to try everything and make no simple error.

    Are there more experiences with this kind of sudden death?

    I have the 1,6 GHz in Bios enabled. Nothing else.

    :(
     
  2. Voodooi

    Voodooi AFK for a while...

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    Hmm, first post I've seen about it and I've been lurking the M11X forums for a good 5-6 weeks. I had a similar issue with an HP back in 2009 and what remedied it was the battery temporarily removed/hard reset if my memory serves me right.

    Unless someone else has a suggestion, I recommend contacting AW so a tech can swing by and check it out.
     
  3. EvolvA

    EvolvA Notebook Enthusiast

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    I once had the same problem on my old vaio netbook, try unplugging your m11x and then remove the batery, then plug it again, turn it on (if it will) and then insert the battery again, this worked for me...:D
     
  4. Digidoctor

    Digidoctor Notebook Enthusiast

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    I assume that removing the battery will not harm my warranty?

    Edit: Ah, there is a connector. But it didnt help :(
     
  5. Digidoctor

    Digidoctor Notebook Enthusiast

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    I called the support. She asked me exactly like you for removing the battery connection. Which I did again and pressing 10 secs the power button....Now I am waiting for the call of the technician.
     
  6. alienb

    alienb Notebook Guru

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    Just make sure the AC main is also disconnected as well. Reseat RAM. Try leaving it overnight with battery disconnected and AC mains unplugged.

    Good luck.
     
  7. utrillalm

    utrillalm Notebook Enthusiast

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    Also can be the bios, maybe just disconnecting and connecting again the bios battery will solve the problem!
     
  8. tazm0n

    tazm0n Notebook Geek

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    Sounds like you have the same or similar problem to what I just did. Here's a link to what I posted-
    http://forum.notebookreview.com/alienware-m11x/553633-m11x-r2-undergo-multi-organ-transplant-eek.html#post7138206

    I ended up having the battery, hard drive, and motherboard replaced, though I think only the mobo was bad. A replacement heatsink was also ordered, but the mobo's come with them so it was not needed.

    As per my warranty, the next day, Dell/Alienware sent a tech to my house with the parts and installed all the replacements, but I am having to install windows as the HDD they sent him did not have an image of the OS on it. So Dell sent out a set of restore discs and after some prodding, a loaner ext. DVD drive as well. I'll link my experience having this done. I hope you don't get the same caliber of cretin I got.

    http://forum.notebookreview.com/alienware-m11x/553921-unfortunate-repair-experience-hopefully-rare-occuraance.html

    Bottom line it the problem seems to have been fixed, though I have only just installed Windows and have not actually used the system yet. It's charging fine and staying powered up after it boots (the 3 times I've powered it on since it was fixed, been too busy to get everything back up and running to be able to really use it).

    I still have faith in my M11X (replaced the hard drive Dell sent with a Seagate 500GB Hybrid) and look forward to using it again.

    Best of luck to you!
     
  9. Digidoctor

    Digidoctor Notebook Enthusiast

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    nearly two weeks later and nothing has happened at all with my M11x. Dell tells me about spare part problem. dunno which. I assume MB or so. :(
     
  10. tazm0n

    tazm0n Notebook Geek

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    Whoa, you mean they haven't made any attempt to fix it this whole time?! That's not right... you need to get your issue bumped up to the next level of support. Regardless of my experience getting mine fixed, the bottom line is that it was taken care of within 24 hours.
     
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