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M11x Hinge/Screen touching Keyboard Discussion (R1 & R2)

Discussion in 'Alienware M11x' started by Rhodan, Jun 19, 2010.

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M11x Hinge Alligment

  1. M11x R1: No contact between screen and keyboard

    13.1%
  2. M11x R1: Screen is touching the keyboard

    36.3%
  3. M11x R2: No contact between screen and keyboard

    16.2%
  4. M11x R2: Screen is touching the keyboard

    34.3%
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  1. Rhodan

    Rhodan NBR Expert of Nothing

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    +++++++++++++++++++++++++++++

    NBR MODERATOR note:

    FYI to all viewing this thread for the first time - just as a general warning, you will come across several 'do it yourself' fixes to this reported hinge 'issue'.
    First, there are many owners who have no problems with the hinge on their system. This does not mean that an issue does not exist. This is simply to point out that not all have experienced this. With that being said, I want to be sure this is clear so there is no confusion:

    Like any other issue which may come up while you are under warranty - if you develop a problem with your system, contact support. I cannot stress this enough. Your system is covered, do not take matters into your own hands only to make it worse.

    If you are out of warranty, then yes, you can certainly choose to perform one of these 'repairs'. If you are in the warranty period - as I understand it, doing this will VOID your warranty. If in fact your hinge breaks, let Dell deal with it. Why risk voiding your warranty?

    -BB

    +++++++++++++++++++++++++++++


    The M11x seems to have a chronic problem with misaligned hinges which has so far resulted in damages to screens and hinges

    Please do this quick test to determine if your hinges are properly aligned.

    1. Cut a 4" wide strip out of a sheet of paper
    2. Lay it on your M11x keyboard with one end sticking out on the left or right side
    3. Close the screen and try to pull/push the sheet out/in of the closed lid.

    If the paper cannot be slided in/out freely then your screen is touching your keyboard which indicate the hinges are improperly aligned and overtime this could lead to a damaged screen or hinges falling apart.

    NEW

    This thread was originally started to assess the percentage of M11x with the screen touching the keyboard and possibly determine if this was a defect. It has since morphed into an all hinge related thread. The information below is a summary of what has been going on...

    The quote below is from the resident Dell Rep telling us it's normal for the screen to touch the keyboard. This was his last contribution to this thread and as far as I know to any hinge related thread... Please feel free to provide link to any subsequent posting from erawneila regarding hinges.


    The questions below remain unanswered

    This previous post from me about the hinges...

    Got us this response from the Dell Rep stating the cracking/popping issue had been corrected...

    And so far my all time favourite is the other Dell Rep who posted on the Dell Forums that a fix had been put in place in the last week of June and later removed his post. Check it out in this post from slickie88

    What people have reported so far...

    • Uneven gap on the left or right side hinge
    • The lid sits uneven protruding out the base when it is closed
    • Keyboard smudging screen when lid is closed
    • Keyboard scratching screen when lid is closed
    • Hinge dislocating
    • Hinge cracking/snapping/becoming damaged

    Here's a link to the first post of the Fixing the M11x weak hinge creaking/cracking problem. Screen opened! thread which has very good pictures of a defective hinge/screen. Great thank you to jonjonk for the pictures!

    And finally what could be the fix the Dell Reps have posted about... Cherude posted picture here of what seems to be 2 different set of nuts used to fasten the hinges inside the lid.

    We have little information from Dell on the hinge issue and this is troubling. One would think a corporation would go out of their way to resolve what seems so far like a defect that will potentially affect all M11x shipped prior to the alleged fixe being put in place. Alienware is after all supposed to be a top notch quality/performance brand which customer pay a substantial premium to own.

    My recommendation is that potential customers should be cautious in purchasing this system. We know there's an issue with the hinge and we do not know if it was fixed.

    UPDATE:

    Be Aware of the latest comment posted 08/25 on this board by Dell Rep which seems to indicate the hinge issue has not yet been resolved.

     
  2. slickie88

    slickie88 Master of Puppets

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    Is it possible to adjust the hinge alignment?
     
  3. ninja2000

    ninja2000 Notebook Deity

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    I dont even need to perform the test with mine! I can visibly see marks and grease on my screen where it has sat against the keys :(
    So far no damage though.
     
  4. CZroe

    CZroe Notebook Evangelist

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  5. Rhodan

    Rhodan NBR Expert of Nothing

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    No Idea, it seem they are positioned slightly too low which is causing the contact between the keyboard and screen while the front of the lid has a gap btween the base.
     
  6. jsgiv

    jsgiv Notebook Evangelist

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    I've 2 units now with 2 screen replacements. The way the hinge sits in the base - there is no "room" for alignment or adjustment - there's 2 specific slots where the hinge assembly fits directly in - with screws to place it/connect it to the base. I should note that your paper trick - is somewhat vague - if I pull lightly on the piece of paper - it doesn't budge. However, if I pull a little harder - the paper does come out.. I voted that it's touching the screen - based on the fact that I have to exert some force in order to get the paper to pull out...

    My latest screen - (a replacement) "clicks" - however - the click is actually in the screen hinge itself - not on the base. The click had gone away for awhile - thought it had worked itself out - but now it's back - but much quieter / less noticeable.

    If it continues to pose a problem - I'll ask for another screen and/or replacement system. As for the hinge and how the screen sits on the unit - I'm fairly certain that's the design. I've purchased a kabuto mouse pad and am using that as a screen protector to place between the keyboard and screen when I have it closed, etc.
     
  7. slickie88

    slickie88 Master of Puppets

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    I've been using the insert that shipped with the laptop in order to protect things. Won't probably last very long so I'll have to find something comparable to use after that.
     
  8. Bendak

    Bendak Notebook Evangelist

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    I can pull the piece of paper, it doesn't slide but does move with a little force.. I've never had problems with the keyboard marking/scratching the screen so I assume my hinges are properly aligned.
     
  9. Rhodan

    Rhodan NBR Expert of Nothing

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    Then your hinges are not aligned properly. There should be not contact whatsoever so the paper should slide in and out freely.
     
  10. Bendak

    Bendak Notebook Evangelist

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    Ah, unfortunate. The poll will not be accurate because i voted against having a poorly aligned hinge. Seems like 2/3 M11x's have this problem making it the prevalent niggle of this unit.
     
  11. JakeL645

    JakeL645 Notebook Consultant

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    Mine does that too! I opened it up to check the hinge and it appears that the metal rod passing through both the hinges has detached itself from the plastic part of the hinge and my right hinge is fine. Is rather annoying and worrying hearing a loud scrape of plastic when I open it sometimes ><
     
  12. aznguyen316

    aznguyen316 Rock Chalk Jayhawk

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    my screen touches. I know cuz of the oil markings haha. So is this something I could call up dell and ask for a replacement screen or what?
     
  13. Vallejo

    Vallejo Notebook Consultant

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    I feel good :D, I just do the test and I can slide the paper without problems, that means my screen is not touching my keyboard. Well atm...
     
  14. tears

    tears Notebook Evangelist

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    This is the primary reason that I'm getting tech service. I really don't need to do the test, there are marks on the screen from the keyboard, and some of those marks are permanent scratches. Personally I think the screen should have been a piece of glass (preferably Gorilla Glass), as opposed to a piece of flimsy plastic that easily gets scratched.

    So I don't think it's the hinges that are the problem, its the easy-to-scratch plastic screen that is to blame.
     
  15. aznguyen316

    aznguyen316 Rock Chalk Jayhawk

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    ^ so what kind of service are you getting tears? A screen replacement? I wonder if I can do something similar for my hinge problem. It's just squeaky and creaky at the moment. No real scratches yet from the keyboard, but oily marks.
     
  16. Rhodan

    Rhodan NBR Expert of Nothing

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    Lucky you!

    Your screen should not be touching your keyboard so it is the hinges...

    Unlikely they will do anything till your screen is scratched. Then they will most likely be difficult in providing a solution.

    GUYS!!! There are more than 35 people with an M11x on this forum, PLEASE CAST YOUR VOTES! The more the better so we can have a better understanding of how many systems are affected. This may also be of use in getting Dell to officially acknowledge the issue. I know I`m delusional :)
     
  17. Vallejo

    Vallejo Notebook Consultant

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    GUYS!!! There are more than 35 people with an M11x on this forum, PLEASE CAST YOUR VOTES! The more the better so we can have a better understanding of how many systems are affected. This may also be of use in getting Dell to officially acknowledge the issue. I know I`m delusional :)[/QUOTE]

    Yea, i support you :D
     
  18. Rhodan

    Rhodan NBR Expert of Nothing

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    Thanks!
    Come people!

    I find it quite surprising so many people are not taking a minute to confirm their notebook is affected by this and report it.
     
  19. madpacket

    madpacket Notebook Enthusiast

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    The R1 I sent back had the issue where the screen had marks on it by the keyboard. I never noticed any issues with the hinge though. I had a keyboard replacement done but it still made contact. I have *two* R2's on the way so I'm hoping this is no longer an issue. I guess the ghetto / interim solution is to use the included plastic slip for protection or use thicker / larger screen bumpers (probably what I'll do).
     
  20. tears

    tears Notebook Evangelist

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    The screen is getting replaced. I guess I might as well get the hinges replaced while I'm at it.
     
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