Lenovo: THE WORST CUSTOMER SUPPORT EVER

Discussion in 'Lenovo' started by vsaulius, Jul 27, 2016.

Tags:
Thread Status:
Not open for further replies.
  1. Galm

    Galm "Stand By, We're Analyzing The Situation!"

    Reputations:
    1,228
    Messages:
    5,705
    Likes Received:
    2,949
    Trophy Points:
    331
    Business pc needs =/= I am buying dozens of them for my business, lots of people just mean a thinkpad for work or something as business pc needs. But yeah I get it.
     
  2. Krowe

    Krowe Notebook Evangelist

    Reputations:
    88
    Messages:
    694
    Likes Received:
    326
    Trophy Points:
    76
    Not true in my encounters. NBD became two business days, then a week, then flat out cancelled the ticket by marking it as resolved. No followup from Lenovo asking if everything was resolved to satisfaction, nothing. Worst NBD of the bunch IMHO.

    HP is slow, but they at least do the work properly. Dell was always NBD whenever we needed the tech, he rarely has to come, but when he does, he shows up on time with all the necessities.
     
  3. Thaenatos

    Thaenatos Zero Cool

    Reputations:
    1,581
    Messages:
    5,346
    Likes Received:
    126
    Trophy Points:
    231
    Hp for me was decent as they replaced the part quickly and had the machine back quick. I also got lucky with getting the us call center.

    Dell is a mixed bag for me as my alienware 14 was repaired at least 10 times with literally every part replaced at least twice before they deemed it a lemon.

    Lenovo for me has been good as the only warranty I had was the keyboard on my x200s and they offered to replace it for me or have me drive 10 min and get one that day to replace it. Within 30 minutes of calling I had a new boaRd and a fixed computer.
     
  4. Krowe

    Krowe Notebook Evangelist

    Reputations:
    88
    Messages:
    694
    Likes Received:
    326
    Trophy Points:
    76
    Problem with Alienware is that it falls within Dells consumer division. Even if you bought the most expensive support option from the consumer division, its going to be crap. Then people erroneously equate consumer Dell with business Dell, and rants on the internet ensue.

    However, comparing business support options, Dell > HP > Lenovo in my experience.
     
  5. Thaenatos

    Thaenatos Zero Cool

    Reputations:
    1,581
    Messages:
    5,346
    Likes Received:
    126
    Trophy Points:
    231
    That is a good point. Most don't seem to realize the massive difference between consumer and business lines not only in what you buy but how you're supported.

    Brands I'll never buy again are asus and gigabyte. Too many replacements needed in my last build...seems like every week I was having to swap a motherboard. As for asus I have spoken on that enough.
     
  6. th_mi

    th_mi Notebook Enthusiast

    Reputations:
    4
    Messages:
    43
    Likes Received:
    3
    Trophy Points:
    16
    At all the Lenovo Service depents on the coutry. In Germany the Lenovo Service is crap, no matter if the device is a consumer device or the Thinkpad. I also had problems with the "great" Lenovo Thinkpad support when I had problems with mya TP10. At all I already gave up. At least the Lenovo Staff moderating the German Lenovo Forum helped me. At all my case took 3 month. 3 month I was not able to use my tablet...

    If you are able to understand German, the "General Discussion" Lenovo forum section is full with complains:
    https://forums.lenovo.com/t5/Allgemeine-Diskussion/bd-p/Allgemein_1
     
  7. ELCouz

    ELCouz Notebook Enthusiast

    Reputations:
    0
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    Lenovo Canada support for business is great! Maybe consumer support sucks but so is Dell!!!
     
  8. pnm

    pnm Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    I called tech support today about my desktop ThinkCentre. The female rep told me to call another number that supports IdeaPads. I said this is ThinkCentre desktop, she insisted I call IdeaPads number. I repeated a ThinkCentre desktop is not IdeaPad, neither Idea series nor pads. She insisted I call Ideapads support, in very nasty tone, then said "have a nice evening" and hanged up. It seems she simply didn't want to work. Does Lenovo care about customer service? This is not the only bad one I've encountered. Sales, too (usually post sale, worse than pre-sale, understandably).
     
Loading...
Thread Status:
Not open for further replies.

Share This Page