Lenovo Edge (80k9) with Intel 5500 graphics chip - Can't run run external HDMI monitor 4k @ 60Hz

Discussion in 'Lenovo' started by pk_volt, Oct 19, 2017.

  1. pk_volt

    pk_volt Notebook Consultant

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    Hello,

    The title pretty much says it all. I have a Lenovo Edge laptop with a Intel5500 graphics chipset. I'm connecting to my external monitor via the HDMI adapter, but I'm not able to achieve 60Hz refresh rate at 4k resolution. More specifically, the Intel HD Graphics Control Panel won't allow me to select a refresh rate higher than 30Hz.

    I've tried a few things according to my research online:
    - Disable Intel Sound to increase bandwidth through HDMI
    - Create custom resolution in Intel HD Graphics Control Panel

    The latter method gave me an error: "The custom resolution exceeds the maximum bandwidth capacity."

    Can anyone help or confirm that the Lenovo Edge HDMI port is version 2.0 and or if there's anything else I should try?
     
  2. Starrbuck

    Starrbuck Notebook Consultant

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