LCD doesn't give signs of life

Discussion in 'Alienware 14 and M14x' started by doniGforce, Jan 23, 2012.

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  1. doniGforce

    doniGforce Notebook Geek

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    I turned the laptop on and as soon as it got to desktop it shut down completely and wouldn't turn on. I had to remove the battery and press the power button for 30sec eventually it started but now the LCD isn't working. I heard the win7 boot sound so I connected to an old CRT and using that for now. I reinstalled intel graphic driver, reflashed bios (a5), but no screen.( duplicate screen,show one main screen settings checked, hdmi works everything) hwinfo shows the samsung monitor too. Any help would be appreciated because now the laptop is practically unusable :(
     
  2. M11Ash

    M11Ash Notebook Evangelist

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    Call dell, your warranty should cover this - they will send out a tech to replace the top half of the laptop. Good luck
     
  3. doniGforce

    doniGforce Notebook Geek

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    yeah i'm planning to call them but since I live in Kosovo (Europe but bought the laptop in USA) I guess I have to bring the laptop there so I was hoping maybe there isn't a hardware problem.
    Edit: Does alienware let you open the laptop without breaching the warranty.
     
  4. Super Octet

    Super Octet Notebook Geek

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    I know they once told me how to check if the hinges of my M11x were damaged. It only involved taking apart the keyboard though.

    They said that it wouldn't void my warranty because they told me to do it; and should the damage be what we thought, then they would send a tech to repair it at my home.
     
  5. MAA Cake

    MAA Cake Notebook Enthusiast

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  6. doniGforce

    doniGforce Notebook Geek

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    sadly I checked all those things. I called alienware and they said I'm going to need a screen replacement.
     
  7. Kevinmcg

    Kevinmcg Notebook Deity

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  8. doniGforce

    doniGforce Notebook Geek

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    thanks for the help. i just found out that maybe i'm going to us in a few weeks so I'm going to have the replacement there. good to keep in mind an alternative though
     
  9. M11Ash

    M11Ash Notebook Evangelist

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    Does this mean we can install the matte option ourselves?!?!

    Has anyone done this? how simple is the install? :eek:
     
  10. doniGforce

    doniGforce Notebook Geek

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    it should be easy to install but I think it's just the actual LCD under the glass cover so no matte option :(
     
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