Laptop replacement under warranty

Discussion in 'Alienware 17 and M17x' started by Dusk Star, Jun 12, 2013.

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  1. Dusk Star

    Dusk Star Notebook Consultant

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    So with news of the new Alienware models, I decided to bite the bullet and ask for a replacement for my r3. (currently having blackscreen issues in games, which has been getting worse; previously had 4 motherboard replacements, 2 new GPUs, 2 new sets of speakers and 2 new heatsinks for a variety of issues)

    So I think I'll be approved for a replacement. I know I'm not going to get an r5 (or whatever you want to call the new ones), but does anyone have an idea as to what kind of specs a replacement might have? I know it'll be a refurb, I'm just hoping they don't have any more r3s left over!

    Additional details - the laptop originally shipped with a 460m, but with two GPU failures they bumped it to a 6970m, which I currently have. Will this affect anything?
     
  2. Kevinmcg

    Kevinmcg Notebook Deity

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    With all of those issues i think you could complain enough to get the 2013 model.

    Tell them you've had enough and don't want a used one when you paid for a brand new one that never worked properly and that you want a new one that works properly.

    After 3 mobos it shoulda been a lemon anyways.
     
  3. Dusk Star

    Dusk Star Notebook Consultant

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    That's a good idea, it would really be awesome to get an aluminum exterior... (and 700 series nVidia cards)

    I'll ask when the support rep calls back tomorrow!
     
  4. Deepdarkness

    Deepdarkness Notebook Geek

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    Unless you purchased directly from the outlet, there's no reason why they should replace your current unit with a refurbished one. Argue the fact you purchased a new unit and don't want to settle for any less.

    that's a ton of issues!

    I Hope you get something you're happy with :)
     
  5. Dusk Star

    Dusk Star Notebook Consultant

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    Makes sense, don't know how much the Support guys will agree with you though... Well, at the very least it will be faster and likely more reliable than the one I have now!
     
  6. MogRules

    MogRules Notebook Deity

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    When they replaced mine 2 weeks ago the rep actually felt bad for me because the new models were coming out so soon. He would have replaced my R4 with an R5 if he could but he couldn't do it at the time. I don't see why they wouldn't give you an R5, Alienware is pretty good like that.
     
  7. MickyD1234

    MickyD1234 Notebook Prophet

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    Yeah, I got this one to replace my R3 around 2 weeks after the R4 came out. They checked the outlet for a 'same or better' config then said I would get a new one. Note though in all dell's warranty T's & C's they state factory refurbished parts may be supplied. All the machines in the outlet are already refurbs.

    Good luck!
     
  8. Dusk Star

    Dusk Star Notebook Consultant

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    Like I said, I'll be asking for one - though it might be a bit early. I'm very fine with waiting an extra week or three for a 50% performance gain, plus aluminum!

    Right, so they do have the ability to give me a refurb.. Here's hoping they can't find a same or better refurbished machine! (All depends on one's definition of "same or better", I guess)
     
  9. MickyD1234

    MickyD1234 Notebook Prophet

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    Sure does. I saw one guy get an mx18 to replace his aging R2 since he had a dual GPU machine from new. The R4 with a single GPU is way more powerful than that old R2 but he pulled it off!!
     
  10. Dusk Star

    Dusk Star Notebook Consultant

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    Damn, he was supposed to call me back at 7pm tonight... (Now 840)

    Guess I get to call them again.
     
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