Laptop Asus x550c the keyboard and touch pad are not working

Discussion in 'Asus' started by frank55, Sep 8, 2017.

  1. frank55

    frank55 Notebook Consultant

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    Hi guys;My Brother-in laws Laptop Asus x550c the keyboard and touch pad are not working
    if i connect an external keyboard and pad with USB i can use the pad or a mouse but the Keyboard doesn't work,it maybe outdated or no drivers but the issue PC boots and i get stuck at log in which i can't type cause keyboard doesn't work ,so do you guys know a way of getting it going?,thanks in advance
     
  2. Asus_USA

    Asus_USA Company Representative

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    Thank you for reaching out. We're sorry to hear that you are having issues with your keyboard and touchpad and we will be doing our best to assist you. Can you tell us when this issue first started? Do you remember what was being done prior to this issue starting? Also, what is your current operating system?
     
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