Keyboard issues with my Clevo P950ER

Discussion in 'Sager and Clevo' started by Oleboy555, Jan 14, 2019.

  1. Oleboy555

    Oleboy555 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    I'm having weird keyboard issues on my laptop, sometimes when I press certain keys on my keyboard (S, B, H and the ' key) they just won't work. Only when I press them with some quite some force is it that they work.
    Also they sometimes work when I press them for an extended period of time (in most cases around 7-12 seconds but sometimes longer) and after that they seem to work fine-ish for like a minute before not working again?

    I purchased this laptop 3 months ago from reseller ALTERNATE and have for 80+% of the time used an external keyboard. Could it be dust under the keys?

    I contacted my reseller but they said it could take weeks for them to fix it because they don't do repairs themselves.

    What can I do about this?
     
  2. Danishblunt

    Danishblunt Notebook Prophet

    Reputations:
    697
    Messages:
    4,470
    Likes Received:
    1,864
    Trophy Points:
    231
    You're not the first reporting this issue. It seems the P95x series has some malfunctions when it comes to the keyboard. Since you're still in warranty you might want to send it for replacement rather than trying to fix it and possiblky break it even more.
     
  3. Oleboy555

    Oleboy555 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Thing is I need the laptop for school, and really can't miss it for longer then a week. Do you know what could possibly be the issue? So that I might be able to resolve it myself. (hopefully not voiding the warranty might I need it later.)
     
  4. Danishblunt

    Danishblunt Notebook Prophet

    Reputations:
    697
    Messages:
    4,470
    Likes Received:
    1,864
    Trophy Points:
    231
    You can try and clean it with isopropylalcohol (without any power ofc)
     
  5. Oleboy555

    Oleboy555 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Do you perhaps know how to take out the keyboard? I saw a video of an assembly of this laptop but I don't really get how to take it out
     
  6. Prostar Computer

    Prostar Computer Company Representative

    Reputations:
    1,231
    Messages:
    7,271
    Likes Received:
    949
    Trophy Points:
    281
    You don't need to remove it unless you're intending on reseating the cable.

    The keyboard has two screws on the bottom holding it in (marked on the case), then you push it out through the bottom (also through a marked hole). Probably best to not do this if there is a warranty on it, though, as it's easy to break the keyboard connections on the board.
     
  7. RampantGorilla

    RampantGorilla Notebook Deity

    Reputations:
    72
    Messages:
    773
    Likes Received:
    311
    Trophy Points:
    76
    Try prying up the affected keys a bit and use compressed air to blow away any dust or crumbs that may have gotten under the keys. I've been using a P950HP6 for over a year now and I've had zero problems with the keyboard, other than the fact the black coating on the keys doesn't seem to be very durable and is scratching in places. You could also try re-seating the ribbon connector cable.

    A replacement keyboard is fairly cheap (around £30) and would only take about 10 minutes to install.
     
  8. djsubtronic

    djsubtronic Notebook Consultant

    Reputations:
    83
    Messages:
    280
    Likes Received:
    25
    Trophy Points:
    41
    It's a design fault, generally related to heat. Not really anything you can do about it except spam the affected keys repeatedly until they come back to life (you don't have to press it hard, just spam it repeatedly).
     
  9. RampantGorilla

    RampantGorilla Notebook Deity

    Reputations:
    72
    Messages:
    773
    Likes Received:
    311
    Trophy Points:
    76
    Try raising your notebook an inch off the table using a book to unblock the fans' air intake. This generally brings down CPU and GPU temperatures from the 80s to 70s for me.

    I somewhat doubt that heat can be the cause for keyboard failure. The stresses due to thermal expansion would not be enough to cause the keys to fail.
     
  10. djsubtronic

    djsubtronic Notebook Consultant

    Reputations:
    83
    Messages:
    280
    Likes Received:
    25
    Trophy Points:
    41
    I think the keyboard gets directly heated from the motherboard directly underneath. Even at 70-80 C range, it will sometimes happen. Not always though.
     
Loading...

Share This Page