Just upgraded my Alienware 17 to GTX980M, now issues

Discussion in 'Alienware 17 and M17x' started by BA0701, Jul 6, 2018.

  1. BA0701

    BA0701 Notebook Geek

    Reputations:
    3
    Messages:
    98
    Likes Received:
    3
    Trophy Points:
    16
    Hello all! I just upgraded my Alienware 17, running up to date Windows 10, from a GTX780M to a GTX980M. I now have two issues that I am unsure how to resolve. The first one being the laptop, which has a native 3D vision display, will no longer boot without a monitor, in this case my LG OLED TV, plugged into the HDMI port. Without and HDMI plugged in, the system will simply sit at a black screen and beep 8 times. This, apparently, indicates a bad LCD, however, the screen works, and configures perfectly fine if I boot with my TV plugged in. Once I get past POST, I can unplug the HDMI, and everything works fine, except the following.

    The second issue I am having, which to be honest I did have some issues with 3D vision and the 780 that was previously in the system. Then, it would simply not allow me to configure 3D vision initially, if the TV, which is 3d compatible, was plugged in. Now, it seems I have an opposite issue. Nvidia drivers will not even list 3D as being an option when the TV is not plugged in, it is as if it does not recognize the native laptop display as being 3D vision compatible, but it does show it being 120hz. However, if I boot up with my TV plugged in, it then does allow me to configure 3D in the Geforce Control Panel. Once on my TV, temps are fine, running around 46C as I type this, which is much lower then the 780 ever ran. Games run fine , everything appears to be functioning properly, except for the two issues I have listed here.

    Does anyone have any suggestions, or know what the heck might be going on with this thing?
     
  2. MickyD1234

    MickyD1234 Notebook Prophet

    Reputations:
    3,155
    Messages:
    6,466
    Likes Received:
    1,157
    Trophy Points:
    331
    Hi,

    Well the 3D is never going to work sorry to say. It is actually a licensing issue. NV give (SELL) a bios certificate which only works with the OEM config. Change the card or panel and it no longer works. Totally unlike the desktop 3d Vision. What you see when the TV is detected is for 3d vision to use a plugin that will convert the native 3D into the crappy TV 3D, and at 30FPS! You can get the plugin from NV to try, for a fixed time before paying.

    You appear to be one of the lucky ones with boot. Every attempt I have seen at using an external monitor for boot (with 120hz panel) has failed requiring further work. Afraid I don't know what that is but it might be as simple as enabling CSM in the bios, compatibility for UEFI boot?

    Good luck.
     
  3. BA0701

    BA0701 Notebook Geek

    Reputations:
    3
    Messages:
    98
    Likes Received:
    3
    Trophy Points:
    16
    So, there is no way to purchase that certificate from Nvidia? Rather sucks, limiting your upgradeability that way.

    I will play around with the bios and see if it helps. I did read somewhere that the 980 requires Optimus, which was never enabled with the 780 installed, it actually shows "Not Present" in the bios, so not sure if it e en has it, and if so perhaps I need to enable it.

    It is just the strangest thing, it accepts native Nvidia drivers, with no modding needed, so they appear to see it as an authentic Alienware gpu. Just really has me scratching my head. Rather eliminates the purpose of the upgrade, if the system can no longer be booted without having an external monitor plugged in. Will try playing around with it.
     
  4. MickyD1234

    MickyD1234 Notebook Prophet

    Reputations:
    3,155
    Messages:
    6,466
    Likes Received:
    1,157
    Trophy Points:
    331
    No way I'm afraid. I even went as far as purchasing a complete 3D Vision kit thinking this would work but no, the driver install detects a laptop and refuses offer 3D.

    The reason optimus was specified was that the 980m boot code did not work with a 120hz panel attached so optimus allowed the panel to be seen using the on-board card. Once the bios is passed all should work fine. By attaching the TV, the bios POST can 'see' the TV (at 60hz) and once windows takes over you get to use the 980m. Kinda confusing.

    The driver thing is new. It seems they no longer try to validate a config on a laptop before allowing the install. Hence the modding usually needed.

    Good news hopefully for all those using upgraded laptops!
     
  5. BA0701

    BA0701 Notebook Geek

    Reputations:
    3
    Messages:
    98
    Likes Received:
    3
    Trophy Points:
    16
    The one I purchased, on Ebay, was brand new, but said it was specifically for Alienware laptops, so I am not sure on those drivers. When I upgraded my old M17X R4, to a 680m, I had to mod the drivers for it, much nicer to be able to direct install. I will, as soon as I can get back in front of it, get into the bios, and start with a Fn+F7, since it does not see an intel card at all, and go from there.

    Good news, games are running the smoothest they ever have .
     
  6. TheReciever

    TheReciever D! For Dragon!

    Reputations:
    243
    Messages:
    1,479
    Likes Received:
    774
    Trophy Points:
    131
    That's the first I'm hearing about the 980m requiring Optimus. It's the latest card that works either LVDS or eDP. After that it's eDP only with full uefi bios
     
  7. BA0701

    BA0701 Notebook Geek

    Reputations:
    3
    Messages:
    98
    Likes Received:
    3
    Trophy Points:
    16
    Yeah, I came across a thread, when I was searching out my own issues, and the guy said it was required. First I had heard about it as well. Like I mentioned earlier, I did not even know my laptop had optimus, it's never been active, for certain.
     
  8. TheReciever

    TheReciever D! For Dragon!

    Reputations:
    243
    Messages:
    1,479
    Likes Received:
    774
    Trophy Points:
    131
    If you are using 980m with 120hz panel, you dont have optimus. I already know of a friend who uses the 980m with his 120hz panel and has no issues. That said he hasnt mentioned anything about 3D vision I assume he just doesnt use it. If you have the 60hz panel you can use optimus if you want but generally is a terrible idea as it usually adds input lag and reduces performance.

    I dont have the 3d emitter in my unit as I had no interest for it
     
  9. ssj92

    ssj92 Neutron Star

    Reputations:
    1,121
    Messages:
    2,435
    Likes Received:
    2,547
    Trophy Points:
    181
    Something isn't right. A 980M should boot perfectly fine on the 120Hz AW 17. It shouldn't need Optimus. Even a 1060/1070 can work with the 120hz display.

    The 3D Vision thing will never work anymore unless you go back to 780m. That's to be expected.

    However, you should be able to boot and see the BIOS and windows boot logo without a external source.

    Are you running in UEFI mode or legacy mode? I don't know if that matters on the AW 17 models. I know it did on the older M17xR4.
     
  10. BA0701

    BA0701 Notebook Geek

    Reputations:
    3
    Messages:
    98
    Likes Received:
    3
    Trophy Points:
    16
    Firstly, here's a link to where the guy says 980m requires Optimus.
    https://www.dell.com/community/Alie...660m-to-980m-8-beep-error/m-p/5619205#M120792

    So, now that you have added that very helpful information regarding Optimus not being available on my system. It must be something else causing my issues. I don't believe it is a bad card, because once I get past POST, everything works great. I have to have something plugged into the HDMI, in order to get to POST, as soon as POST shows up on the screen, I can unplug it, and everything still works great. But, it really hinders my mobility though, lol. It never did this with the 780m, so hopefully it is just something in the bios, which is the latest factory bios from Dell. Clearly, that has got to be where the problem lies, just hope I can figure out. That's the most puzzling part of this, as you don't get any signal out of the hdmi until the OS has loaded, at least to the login screen, but yet the syatem won't attempt to boot up, unless something is plugged in there. I don't believe there is a way to downgrade the bios version, this one was some special release from Dell, due to Win 10 shutdown issues, so perhaps I have found a bug? Laat version before it was a few years back. Guess I'll know more tomorrow, once I can get this thing rebooted again, and try to play around in there.
     
Loading...

Share This Page