Just ordered KM1 from Obsidian PC

Discussion in 'Reseller Feedback Forum' started by dm477, Apr 11, 2017.

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  1. dm477

    dm477 Notebook Evangelist

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    So after my, well let's see, challenging experience with Scan UK, I decided to order the KM1 from good people over at Obsidian PC. @John@OBSIDIAN-PC is a legend, and had helped me out with tuning my P775DM3 even though I bought it from a different reseller. And the entire community appreciates all his (and his colleagues') efforts for the Obsidian App.

    I was considering three different systems,

    1. AW13 plus a mini ITX
    2. MSI 16L (from USA)
    3. KM1

    First option was most expensive one, not to mention had BGA (!) involved in the process. Anyway I discounted it soon enough as the price of AW13, even after my student discount, was in the vicinity of £2000. Plus another £2000 for a decent ITX system. So it came down to MSI and KM1. MSI was, and is, a nice option but I soon realised that I wanted a bigger screen for my primary workstation. Now that KM1 was the choice, it was time to decide on a reseller.

    I talked to three different resellers, and all of them were thoroughly professional but I knew from the beginning that I will go with Obsidian in the end. They offered so many value added services for free, are based in Europe, and all in all have the most metal logo of all Clevo resellers :D

    Apparently John and his crew are being bombarded with new orders (what's with being one of the best resellers around and all that!) so I won't be getting my system before the last week of April. Just steeling myself for the wait now.
     
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  2. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    I like your signature man, where did you stole it from? :p
    Thank you for your order, and yes yesterday our order queue was indeed above 20units... this. is. insane. and for the first time we had to work on Saturdays (yeah no dirt bike for me)...
    Please be patient with us, we will try to increase our team ASAP!
     
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  3. dm477

    dm477 Notebook Evangelist

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    That signature, I whipped it up myself :D :p Well I know I will get a solid machine whenever you guys finish building it so I will try to just soldier through the wait.

    Well the pace at which you are getting new orders, you are going to need to expand a lot :D
     
  4. kamilr

    kamilr Notebook Enthusiast

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    Glad to hear you got through the BS with scam
    I also chose Obsidian-pc for my new p775.

    All I'm gonna say just wait till you get it!!!

    What spec have you ordered? ( little bit jealous, vapour chamber and all that - mine is lighter tho haha)

    Sent from my SM-G935F using Tapatalk
     
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  5. dm477

    dm477 Notebook Evangelist

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    Yes, I got through Scan experience relatively unharmed (other than few days of high blood pressure).

    I am not sure if I'd be getting the vapour chamber based cooling as Obsidian doesn't have it yet. @John@OBSIDIAN-PC told me to wait for them to assemble the whole thing, and after that if feel like temperatures aren't there yet and I still need a vapour chamber, I can wait a bit longer for it.
     
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  6. L00K3R4

    L00K3R4 Notebook Guru

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    Yea, it has something to do a delayed 120Hz screen and a P650HS-G (and probably even other models?)... also I might also be involved too :rolleyes:. All I can say is, the day I ordered mine (and I was fast imho), the backlog was already ~15days XD
     
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  7. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    "Backlog" is never 15 days, we work with queues.
    A queue is the amount of orders in "processing", so it represents the amount of units our staff needs to build at any given moment.
    Even if you assemble 10 units a day, if you get 11 orders in that day the queue will go up +1 and not down... :p
    The order queue is the type of thing that takes away my sleep at night. For our team size having a queue above 20 is scary, specially when we can´t make it go down.
    But is now totally under control (almost)!!
     
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  8. dm477

    dm477 Notebook Evangelist

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    Good news for me! :D


    Sent from my iPhone using Tapatalk
     
  9. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Not sure if it´s good news for you, remember that in countries like Spain and Portugal, we´re getting some massive days off, usually Thursday, Friday, and then Monday everything is closed, so even if we work, there´s no shipping companies open.
    But we will do our best!
     
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  10. dm477

    dm477 Notebook Evangelist

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    Oh I completely understand. I knew it is going to take a bit longer than usual with Easter around the corner. No worries on that front mate.

    I am happy to wait, even though it is the worst part of the process :D I am hoping you will be able to ship it by 21st April.




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