Issues with the ASUS N550JV keyboard

Discussion in 'Asus' started by asusLappy, Jul 3, 2017.

  1. asusLappy

    asusLappy Newbie

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    I have a problem with the keyboard with this laptop. A host of keys don't work. It is also causing problems with software in that I think keyboard is resetting a certain software because it thinks that certain keys are being pressed to cause a reset

    I want to know how I can replace the keyboard as a whole, because it seems to be stuck firmly in place with the assembly of the bezel. I have tried to scrape of some of the bezel, but it doesn't seem to be loosening.
     
  2. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    You can try following the instructions below and re-seating your keyboard. To get the keyboard replaced you would need to contact ASUS or the vendor you purchased the system from.
     
  3. asusLappy

    asusLappy Newbie

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    I have seen that video countless of times. I can't even seem to get it out in order to re-seat it
     
  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Where are you hung up, can you post an image?
     
  5. Gleison Elias

    Gleison Elias Newbie

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    My notebook ASUS N550JV also had failures on the keys (Z, B, N, Space Bar, Up & Down arrow, Enter).

    The problem was solved by removing the CTRL and SHIFT keys (left) and cleaning the contact with Liquid Contact Cleaner. In addition, a plastic that protects the dust entry on the keyboard was locking the button mechanism.

    According to the forums it seems to be a problem in this ASUS notebook series.
     
    Last edited: Feb 6, 2018
  6. asusLappy

    asusLappy Newbie

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    I fixed the problem by replacing the whole keyboard itself. Quite a job in all honesty, too late for you to reply when it happened.

    Yes, I was sweating thinking the whole laptop wasn't going to work after, but it did thankfully
     
  7. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    Glad to hear the issue has been resolved!! :)
     
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