Issues with Battery saying Plugged, Charging but in reality not charging!

Discussion in 'Sager and Clevo' started by gab1, Aug 30, 2018.

  1. gab1

    gab1 Notebook Enthusiast

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    Hello guys I have a Clevo P670RS-G, the specs are bellow:

    Avell G1746 Iron

    Motherboard: Clevo P670RS-G (P65_67RSRP)
    Processor: Intel Core i7-6700HQ 2.6 GHz, Turbo Boost 3.5 GHz
    Video Card: Nvidia GTX 1070 (Mobile) 8 Gb
    Memory: Kingston 9905663-007.A00G 2x16GB SODIMM DDR4 clocked @ 2133 MHz
    SSD: Samsung 850 Evo 500GB
    SSHD: Toshiba Notebook SSHD 2.5" 1TB

    And my issue started a while ago (1 month or something) after I changed my CPU and GPU thermal paste (all cables checked and reput correctly) my battery stopped charging and even it is saying Plugged in, Charging but it doesn't charge. I already changed the battery and the PSU, formated and tried everything, what could that be?
     
  2. Chastity

    Chastity Company Representative

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    Let the battery drain all the way, then recharge it so the battery calibrates.
     
  3. gab1

    gab1 Notebook Enthusiast

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    It drained and it simply doesn't charge. Just 0% Plugged, charging but nothing happens!
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    Probably a main board fault. Can you see any problem with the battery terminals on the board?
     
  5. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    What type of Thermal paste did you use? If it was LM if any got on the mainboard it may have caused a short.
     
  6. gab1

    gab1 Notebook Enthusiast

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    Last time I checked didn't see anything abnormal, will open the case take a picture and post here so you guys can check it out too. Any idea of how to solve it if it is on the motherboard?

    This is the Paste I used: https://eu.coolermaster.com/en/cooling/thermal-compound/mastergel-maker/
     
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    Could have been static discharge while you were working got the charging circuit.
     
  8. gab1

    gab1 Notebook Enthusiast

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    Any solution to that? Or it is what it is and nothing I can do?
     
  9. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Not electrically conductive, so not likely the issue. I'm going to say something else caused a short while you were in there is the most likely issue. Probably need to replace the board if that's the case.
     
  10. gab1

    gab1 Notebook Enthusiast

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    So I'll have to stay with the computer like that, don't think the brand will replace the motherboard which means giving me a "new" computer.
     
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