This is kind of a cross between a mild rant and surprise. I got the P-172X FX for a high school graduation present 3 years ago, along with a 3 year extended warranty. My laptop started spontaneously shutting down rapidly after startup in mid February, and blowing compressed air through the vents didn't help, so I sent it to Gateway the last week of the month. UPS tracking confirmed they got it on March 1. It's March 31 and only last Friday I got a phone call from them. The rep said that they had to order in a replacement motherboard (because it would make too much sense to keep spare components in the repair house). The new motherboard somehow doesn't support the fingerprint reader. I have no idea how this works because it's a USB interface if I recall correctly. The call ended something like this: "I need confirmation that you will receive your laptop in this state." "Do I really have a choice?" "Not really." "Ok, send it over then." I'm not too concerned about my fingerprint reader; I haven't really used it since a year after I got it. I'm more surprised that they think returning a partially defective product is OK. Furthermore, I've been without my laptop, which I use heavily for schoolwork and rely on almost completely for work in my research lab, for five weeks. I'm wondering, is this standard accross companies such as Dell/Lenovo/hp? This Gateway is the only laptop I've ever owned an I love it, but next time I get a laptop, I want to make sure I can expect rapid service and turnaround time. My room mate swears by Apple tech support but I hate Mac OS! Does anyone have any experience similar experiences with other companies?