Is the Mythlogic extended service worth it?

Discussion in 'Reseller Feedback Forum' started by sixbot, Jul 5, 2017.

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  1. sixbot

    sixbot Newbie

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    Hello, this is my first post on this forum, please forgive my ignorance regarding proper protocol for asking questions to this community. Last Year I purchased a new gaming laptop system from Mythlogic, along with the extended service insurance. Now that my laptop is having issues I thought I would describe the problems to Mythlogic and they could tell me my options. I first created my ticket on June 19th and so far nobody has responded to it or any of my repeated emails and phone calls. Pretty much the only activity I see coming from these folks anywhere, is posting to this forum responding to others who are having the same issues as me. If it takes this long to even get a response from a ticket, I can only imagine how much more time it will take to ship it to them and wait for the repair to be made, then wait for them to ship it back. How is it practical to purchase any sort of extended service from them? Is everyone who purchases a laptop from them expected to have to wait a month or more before their device is back to normal? Maybe I should get a refund on the extended service and try fixing the problem myself (both unlikely). Had I known that the customer service would be this bad I probably would not have purchased through Mythlogic.
     
  2. TSamee

    TSamee Notebook Consultant

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    It's a real shame. I bought from them specifically because a member of these forums told me they had a stellar service record and that was mostly true until recently. I'm sorry your device gave up right in the middle of this mess. I would recommend asking if they could take your ticket submission date as the start of the service period or, failing that, pushing for a refund.

    Sent from my Nexus 6P using Tapatalk
     
  3. bloodhawk

    bloodhawk Derailer of threads.

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    Their basic warranty isnt even worth it, let alone the extended warranty.
    End of the day, shouldn't even have purchased from them.
     
    Ultra Male likes this.
  4. mythlogic

    mythlogic Company Representative

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    Hi,
    I would PM you, but don't have enough posts yet, so please check your email.

    thanks
     
  5. Surrealist

    Surrealist Notebook Enthusiast

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    Your worries are well-founded and your observations accurate. The numerous posts regarding the lack of customer service from Mythlogic of late should be confirmation enough. Their forum representative is the only person who isn't completely asleep at the wheel over there.

    I was in your situation with a Mythlogic laptop that needed repair one year ago. They suggested to me a replacement part would cost $100. After not hearing from them for 3 months, I requested they simply send the part to me so I could get someone local to install it or else do it myself. I got an invoice for $100 + shipping that I paid for and was told it would take 10 days to ship out. 1 month later, I asked if there was a tracking number and got brief responses this would be followed up on. 5 months after that, I asked for a refund for that part I never received.

    And because life is too short, at roughly the same time, I ordered an entirely new laptop from Hidevolution. It took them two weeks from order to the time I had the laptop delivered to my doorstep and I was happy. To date, I have received zip from Mythlogic.

    Whatever the source of Mythlogic's current issues, it doesn't matter. Don't make their problems your problem.
     
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  6. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    I've actually set myself a cancellation date with Mythlogic. The 11th will mark three months since I placed a new laptop order.

    I've never been so excited to cancel an order; but on the other hand I am not looking forward to whatever it is going to take to get my money back from them.
     
  7. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    If you paid by credit card or PayPal, all you'll need to do is file a dispute with them online. If you paid by check or wire transfer, that's going to be a bit harder.
     
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  8. Ultra Male

    Ultra Male Super Tweaker

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    From what I've seen on the forums, time after time again. Mythlogic = 0 customer service
     
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  9. TSamee

    TSamee Notebook Consultant

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    I really don't know what it is. When I was asking about Clevo resellers/customisers in the USA two years ago, several people pointed me to Myth for their exceptional service.

    Sent from my Nexus 6P using Tapatalk
     
  10. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    At one time they were a preferred Clevo reseller. Something's happened within their organization, resulting in this backslide. I'm surprised it's taking this long for them to get their act together.


    Sent from my iPhone using Tapatalk
     
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