Hello, this is my first post on this forum, please forgive my ignorance regarding proper protocol for asking questions to this community. Last Year I purchased a new gaming laptop system from Mythlogic, along with the extended service insurance. Now that my laptop is having issues I thought I would describe the problems to Mythlogic and they could tell me my options. I first created my ticket on June 19th and so far nobody has responded to it or any of my repeated emails and phone calls. Pretty much the only activity I see coming from these folks anywhere, is posting to this forum responding to others who are having the same issues as me. If it takes this long to even get a response from a ticket, I can only imagine how much more time it will take to ship it to them and wait for the repair to be made, then wait for them to ship it back. How is it practical to purchase any sort of extended service from them? Is everyone who purchases a laptop from them expected to have to wait a month or more before their device is back to normal? Maybe I should get a refund on the extended service and try fixing the problem myself (both unlikely). Had I known that the customer service would be this bad I probably would not have purchased through Mythlogic.