Is Razer QA really that bad?

Discussion in 'Razer' started by AnnekeVanG, Oct 11, 2017.

  1. AnnekeVanG

    AnnekeVanG Notebook Enthusiast

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    I was considering on buying the new Blade 14" that has the 4K UHD IGZO display for this year's refresh. The form factor seems a lot nicer than what I used to have in my old XPS and its more powerful and just as bright.

    But is the QA control really that bad this year? I visited their website, their customer service is open a lot, and they have live chat and phone options.

    I am deciding between a Blade and MacBook Pro.
     
  2. KillerFry

    KillerFry Notebook Consultant

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    Hey there;

    As someone who has had a Blade Pro 2013, Blade Pro 2014, Blade 14 2015, Blade 14 Early-2016, and a Blade Stealth Late-2016, I have only had a QA issue once with the Blade Stealth which had a rattling fan.

    While I believe the build quality is excellent and unmatched, and if you can bear the noise while gaming - they *do* get loud, even the Stealth -, I must say that my experiences with customer service was less than stellar.

    I am waiting for the Blade Stealth refresh with an 8th gen i7, but I sure as heck won't buy it from Razer; probably Microsoft or Amazon.
     
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  3. don_svetlio

    don_svetlio Notebook Virtuoso

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    Their QA/QC and customer support are probably the worst in the industry in my opinion. I'd suggest buying from HIDevolution or any other good intermediary otherwise you run the risk of ending up with an expensive paperweight several months down the line. I mean, the simple fact that Razer do not offer any insurance or extended warranty past 1 year shows you how much faith they have in that device - the bare minimum required by laws in order for it to be sold.
     
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  4. rinneh

    rinneh Notebook Virtuoso

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    The blade 14's did have design flaws and poorly made heatsinks. If it would affect you is another matter, if yuo do not stress your systems too often it will porbably will run fine for a few years (if you dont get battery issues). But if you woul duse it like I use my laptop for sometimes even 16 hours a day with 8 hours of load. Well prepare for a world of hurt then. The sizing of those laptops are compromising the thermals and cant defy laws of physics. Bigger laptops offer bigger cooling and heat at the biggest laptop killers these days.
     
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  5. jlp0209

    jlp0209 Notebook Consultant

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    Bought my 2017 FHD Blade in March and have had zero technical issues with my current machine. But it took patience, many attempts, and extensive testing to get the perfect one. Whatever you do, do not buy from Razer direct as already stated here. I had to file a dispute with my credit card company to get them to issue a refund for a return after waiting over 30 days. The issues I returned / exchanged for were several screen defects, loose object somewhere in one of the fans, defective GPU out of the box, and uneven heatsinks. If you get an even heatsink (this is the most important piece to look out for) and then mod the bios to undervolt the CPU, you have a heck of a portable machine that won't overheat. My CPU doesn't exceed 83 degrees when gaming, neither does my GPU. My favorite laptop to date.

    Avoid Best Buy- they monitor returns and use the TRE which could get you banned for a year. Buy from Microsoft or Amazon. Good luck with your purchase if you decide to go for it.
     
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  6. Terreos

    Terreos Notebook Evangelist

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    I've had two bad experiences with Razer Support. They're long winded and I'm not sure you'd want to read a novel so here's the short version.

    Case 1
    I had a 970m razer blade 14 that would not charge and I did not buy it from Razer. Bought it off ebay. It was in warranty but because I was not the original owner they would not honor it. I sent the laptop in to be repaired and the motherboard was replaced and was charged $700. I got the unit back and it still would not charge. I complained and they sent a new AC Adapter. Problem solved. So I was cheated out of $700 on a laptop I paid $2000 for.

    Case 2

    I ordered an extra ac adapter and a razer back pack from the razer store. I was told my identity needed to be verified so they wanted a photo copy of my drivers license and a copy of a bank statement or utility bill showing my address. I refused to give that to them because I told them that would put my identity at risk. So I am now BANNED from buying on the Razer Store.

    Update 11 / 3 / 2017
    So the Razer Store I.D. is something I'm currently dealing with. So I actually have an update for you.

    Today I got a call from Razer Support. I asked to speak with a manager. And I was promised to get a call from a manager. I just got a call from a regular support member. And they simply repeated what has been told to me atleast a dozen times now. "We need an image of your photo I.D. and legal document proving you are who you are." I respond and tell them no. I don't want them to have that. They assure me it won't be leak and it's safe with them. I told them that Sony and Microsoft had information leaked in the past and they have a much larger budget than Razer. I told them I don't believe them and want another solution.

    The solution was to buy from one of their certified retailers. But, I can't buy the Razer Power adapter from anywhere but directly Razer. So I ask how is this a solution? I get another apology and am asked if there is anything else that they can help me with.

    . . .

    If only i could reach through the phone and smack them. . .
     
    Last edited: Nov 3, 2017
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  7. rinneh

    rinneh Notebook Virtuoso

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    83c isnt even that great of a temp, it was worse with razer but 83c is quite up there.
     
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  8. jlp0209

    jlp0209 Notebook Consultant

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    Wow, that is crazy. Both cases would infuriate me to no end. Razer has been lucky over the past several years in that nothing really competed in the same form factor / looks as the Blade. Enter 2018, we have other options and also Max-Q, love it or hate it. When mobile GPUs get updated things will get interesting, I'm betting Razer will lose a ton of sales. A company with industry-worst support and warranty won't be profitable in the face of very stiff competition.
     
  9. jlp0209

    jlp0209 Notebook Consultant

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    No, no it isn't great, lol. But it never throttles when gaming and beats 93 degrees that I got on Blades that I returned! I have the 2 year Microsoft plan on mine, all good.
     
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  10. rinneh

    rinneh Notebook Virtuoso

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    Razer is already not making money, also partly because they bought THX and Nextbit ofcourse. They are going public and selling IPO's this week, but the outlook is not great. Even though they arent making money know, they also didn't have a lot of growth the past years. It all depends their latest Razer phone I think if the company will grow.

    https://techcrunch.com/2017/10/31/razer-looks-to-raise-up-to-550m/

    Yeah at least the microsoft plan is a very good insurance. and you are right about the throttling. I wonder how the temps will go down with liquid metal paste though.
     
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