Is Lenovo support good or bad?

Discussion in 'Lenovo' started by vphan13, Dec 1, 2009.

Thread Status:
Not open for further replies.
  1. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    i am satisfied with phone support in Australia, but the depot repair with the contract company is more than subpar.
     
  2. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    Thats a good point. I dealt with ATL support.
     
  3. BaldwinHillsTrojan

    BaldwinHillsTrojan Notebook Evangelist

    Reputations:
    72
    Messages:
    674
    Likes Received:
    0
    Trophy Points:
    0
    I think my sales rep was someone in Moolayzia or Shree Lanka but he said his name was Brown and I said BS.
     
  4. Kegboy

    Kegboy Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    Nice to hear you still have good experience with Dell. I run a Dell shop so I have to deal with their support a couple times a month. From what I've seen it has gone to absolute hell in the last 15 months.
     
  5. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    Lol. That is common. Cs reps using English names...
     
  6. bsodder

    bsodder Notebook Evangelist

    Reputations:
    34
    Messages:
    311
    Likes Received:
    0
    Trophy Points:
    30
    My experience with Lenovo support has been good, but I know there is variability in individual cases. Also, much of what users complain about related to support issues is just the reality of where notebook build quality is now, as compared to the past. Great prices (compared to the past) = razor thin margins, and less quality - particularly in screens, keyboards, cases, bezels, etc. On the other hand, CPU's, ram, hard drives, MB features, etc. are way better now.
     
  7. Pansophic

    Pansophic Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    The Canadian phone system is good, no offshore BS customer rep and never had to wait more than 5 minutes.
     
  8. hding

    hding Notebook Consultant

    Reputations:
    17
    Messages:
    202
    Likes Received:
    0
    Trophy Points:
    30
    nice to hear that
     
  9. cn_habs

    cn_habs Notebook Deity

    Reputations:
    40
    Messages:
    886
    Likes Received:
    2
    Trophy Points:
    31
    I'd second that as I have never had foreign reps on the phone with Lenovo Canada. All of them have been very helpful.
     
  10. andyasselin

    andyasselin Notebook Deity

    Reputations:
    140
    Messages:
    1,690
    Likes Received:
    0
    Trophy Points:
    55
    As other already said they support has be exceltly for me too send part when i need and fast never issues deal with always excently few minute wait time holld at most i seen much worse deal and acer
     
Loading...
Thread Status:
Not open for further replies.

Share This Page