Is it worth returning a MSI notebook if the TouchPad is defective?

Discussion in 'MSI' started by TomoPrime, Dec 8, 2018 at 7:39 PM.

  1. TomoPrime

    TomoPrime Notebook Enthusiast

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    I've tested my issue out to the extreme. No driver update or windows tweak or reset will entirely fix the erratic synaptics touchpad. I can make the situation better by enabling precision touchpad support in a windows hack but random things still happen enough to remind me that this problem isn't permanently going away. I suspect my TouchPad has a poor ground.

    So I could return rma ship it during this crazed holiday. And roll the dice on it's replacement. Then I will probably miss out on mailing in the MSI rebate in time, free intel software package, and COD 4 promotion.

    Or I could live with it and always use an external mouse. When the time comes to open up the cover to upgrade the storage I could check / replace the ribbon cable that connects to the touchpad if it's possible. I know the touchpad itself is not easy to replace as it's one piece with the chassis.
     
    Dennis Crowley likes this.
  2. Ultra Male

    Ultra Male Super Tweaker

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    I would return it. I wouldn't accept a new laptop that has ANY defect. Period. You are not forced to shell out your hard earned money to buy a defective product which you have to fix.

    Be smart...be like Ultra Male and return the defective taptop [​IMG]
     
    Dennis Crowley likes this.
  3. ApostateTapir

    ApostateTapir Notebook Consultant

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    No reason you should lose out on the promotions. Just send the laptop via Priority mail.
     
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  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You should not have suffered with any of defects on a brand new system using your hard earned money. Contact point of purchase to get it exchanged and let them worry about other issues.
     
    ApostateTapir and Ultra Male like this.
  5. TomoPrime

    TomoPrime Notebook Enthusiast

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    Thanks for the feedback guys. I've stuck it out so far and made some big headway with testing different software solutions with some optimal results. Obviously I won't be convinced until some long term use but fortunately I have till the January 31st to return it.
     
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  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Great, please keep us updated on the outcome, or feel free to ask any questions that you have. :)
     
  7. etcetera

    etcetera Notebook Evangelist

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    I've never used the number feature where you can switch from mouse mode - moving around the touchpad moves the cursor - to the entering the digits mode. I very rarely use the touchpad.

    if just the digits feature failed, I could probably live with it, question is, when will the rest of it fail? If it hasn't already.
     
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