is it just me?

Discussion in 'Dell' started by rothariger, Sep 12, 2019.

  1. rothariger

    rothariger Notebook Geek

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    Hi,

    i bought a Dell 7577 on dec 2017, the thing is that from that day until today the notebook visited the service 4 times.

    2 time for replacing the screen.
    1 time for replacing the mainboard (fps drops).
    1 time for replacing the fans of the mainboard (that didn't changed).

    and the worst part is that the notebook is used always on a desk, practically doesn't move at all for weeks...

    from the support part, i'm good, they've always responded fast and easy.

    but the thing is the warranty will expire in a couple of days, so i will be in trouble soon, because as soon as the screen breaks again, i will need to change the laptop...
    the worst thing is, that i was decided to buy a MSI laptop, but didn't bought it because i've read that the MSI laptops has many screen issues... well, dell has issues as well...
     
  2. custom90gt

    custom90gt Doc Mod Super Moderator

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    It's a double edged sword. Dell support is much better than MSI which is much better than Gigabyte from my experience. You may have had to send your laptop in for a month at a time for each of those issues with another brand. I've only had one bad Dell motherboard in the 15-20 Dell laptops that I've had over the past 4 years.
     
  3. Clintlgm

    Clintlgm Notebook Consultant

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  4. kojack

    kojack Notebook Virtuoso

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    I have no issues with any dell product I have owned. Asus was a utter disaster, HP while fixing the laptops, were constantaly breaking being sent away for months at a time. Not good when you were relying on these computers to conduct business. I moved to Dell and Acer, both have been very very reliable. One of my favorite laptops I owned was my acer timeline 4810T. Olympic special edition. had amazing battery life, was fast and well built. I replaced the spin drive with a SSD and maxed the ram out and it was just an overall great laptop. My new dell's are deadly too. Not expensive, but fast, and does everything we need them to.
     
  5. eth3rton

    eth3rton Notebook Consultant

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    I haven't had any issues with mine but I don't think Dell is what it used to be with customer service. Still probably better than most though.
     
  6. Clintlgm

    Clintlgm Notebook Consultant

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    My experience so far has been mixed. I will say that I purchased Pro Plus 3 year warranty
    the one issue I had that I couldn't figure out was my trackpad would not turn off with a mouse present. the windows option was not available. it took 1 chat I ended due to the stupidity of the tech, 3 phone calls. on the 3rd phone call, the tech was switched on. had me dump Dell update and dell update assistant and installed Dell Command Update 3.0. This manual update program found my Intel IO driver was out of date and found the correct one and installed it after I instructed to too. Solved the issue and windows recognised my trackpad a precision trackpad with all the settings.

    I have a current issue with the active pen I purchased Dell Premium Stylus Active Pen PN579X. It seems no one at Dell has any Idea who manufacture this pen or where to get any Replacement Nibs. Dell has sent me incorrect Nibs I have verified that Wacom did not manufacture or have any nibs for it. I find it pretty amazing that Dell's top of the line Tech support team has no Idea.
     

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