Is dell's customer service always bad?

Discussion in 'Dell' started by v-balla6, Apr 1, 2004.

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  1. Joestar3

    Joestar3 Newbie

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    Hey, at least you're getting yours.

    I'm wondering what award they're talking about when they say "award-winning customer service" on those damn commercials.

    I ordered a refurb because (in that particular case), it was a great deal for all I got. Flash forward one week, and I find out that they cancelled the order, because they claim I didn't authorize the charges (which I did).

    So basically they put the machine back out and sold it, and I'm SOL. Calling and chatting with customer service did nothing, because all they did was bounce me around to different "representatives" (read: call centers in other countries) or departments for an hour. When all was said and done, they said they couldn't give me a replacement coupon since I didn't actually buy anything from them.

    Are there any manufacturers that DON'T have sucky customer service?
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