Introduction

Discussion in 'Gigabyte and Aorus' started by GIGABYTE Laptop, Nov 4, 2015.

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  1. lesteph

    lesteph Notebook Enthusiast

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    thanks for the reply. Seems I am not qualified for send private PM.

    however, I raised a ticket to Gigabyte support.

    After 24h, still did no hear from anybody (ticket 205689).
     
    Last edited: Dec 15, 2015
  2. lesteph

    lesteph Notebook Enthusiast

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    Hello,

    I am baffled by what your Gigabyte partner told me as they see these issues as chargeable repairs...
    How is that possible when these problems are very well known quality issues with this product ?

    Could you confirm it will be taken in charge within the warranty?
     
  3. IAMdiscerning

    IAMdiscerning Notebook Guru

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    Hey Gigabyte, good to have you here. Well, I have a question regarding the P55W v5 machine. It is mentioned in the site in Xotic PC that the laptop will be having 1.1 inch (28mm) in thickness and battery capacity of 75.81Wh which is contradicting with the details on the official page in gigabyte.com (thickness: 34mm, battery: 63Wh). Could you enlighten me?

    Link to Xotic PC page: http://www.xoticpc.com/gigabyte-p55w-sl3.html
    Link to Gigabyte.com page: http://www.gigabyte.com/products/product-page.aspx?pid=5717#sp

    Personally, it would be highly appreciated if the P55 series of laptops can be equiped with the specs shown in Xotic PC page. Perfect size and battery life~



    Thanks in advance.
     
  4. pau1ow

    pau1ow Notebook Deity

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  5. IAMdiscerning

    IAMdiscerning Notebook Guru

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    Well, that's a v4, I was hoping that the latest P55Wv5 might have some improvements...
     
  6. sirleeofroy

    sirleeofroy Notebook Evangelist

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    Hi Lesteph

    I had exactly the same issues which were repaired under warranty. First, my right hinge snapped causing horrendous screen flex. This was repaired by MendIT which is the authorised Gigabyte repair centre in the UK (as far as I know). Then when I got it back, after a couple of hours use, a complete motherboard failure. That went back to MendIT on the 25th Nov and I got it back today. Guess what.... More issues. After a motherboard replacement, now the machine fires up but hits 90c when booting and crashes if I try to load a game or do anything slightly strenuous.

    I've owned many laptops over the years and sure, some have had issues but I've never had anything like this. I have lost all faith in this machine, I have owned it for 6 months and 2 of those it has spent in repair and it is about to go back.

    At this rate I will run out of warranty before I get a consistently working machine. For £1100 (plus an extra £200 for an SSD and RAM upgrade), I expected better than this.

    I should have bought a Dell.........
     
  7. rinneh

    rinneh Notebook Prophet

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    You can still return it if you got it from amazon.
     
  8. sirleeofroy

    sirleeofroy Notebook Evangelist

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    I didn't get it from Amazon, unfortunately.

    I'm in the UK and bought it from Overclockers UK :(
     
  9. lesteph

    lesteph Notebook Enthusiast

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    Your experience is quit scary and I hope mine will no turns like yours.
    Been notified that it will under waranty but the laptop is at Mendit since near one month. BtW, Mendit not the best in term of PR, I hope they better in tech.

    Let's see what apen, I'll update my experience
     
  10. rinneh

    rinneh Notebook Prophet

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    Hmm i see, i would still contact them about this though. I hope shops like overclockers UK might put some pressure on Gigabyte to improve the quality to an acceptable level.
     
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