Internal Speakers not working after using headphones

Discussion in 'HP' started by Czechflyer, Sep 25, 2020.

  1. Czechflyer

    Czechflyer Notebook Enthusiast

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    I have a new HP Envy 13 which is fine except for 1 issue. After using headphones, the internal speakers make no sound after removing the headphones. The HP Audio app shows the onboard Realtek speakers active as well as when I go to System-Sounds the master volume bar bounces with the sound that should be coming out of the speakers.

    Disabling and then reenabling the Realtek Audio driver in Device Manager resolves the issue until the next time I use my headphones but this is a PITA solution. Running the HP Diagnostics software doesn't find any problem. I tried disabling the HP Audio app but no change, also verified I have current Realtek drivers. Lastly switching between Bluetooth speakers and onboard is working correctly.
     
  2. ZaZ

    ZaZ Super Model Super Moderator

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    It's not muted?
     
  3. Czechflyer

    Czechflyer Notebook Enthusiast

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    No its not muted. I may have to send it back to HP as it's now randomly going silent after restarting the laptop, not just after using the headphones. Disabling/enabling the Realtek Audio driver in Device Manager still works to get sound out of the speakers but my concern is one day it might not.
     
  4. epguy3

    epguy3 Notebook Evangelist

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    it seems the internal speaker wires are coming loose and need a replacement
     
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