Intel VS Dell display drivers? External display stuttering?

Discussion in '2015+ Alienware 13 / 15 / 17' started by Kinotsu, Apr 16, 2017.

  1. Kinotsu

    Kinotsu Notebook Enthusiast

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    So I have an Alienware 17 R3 and Microsoft decided to update my display drivers to the latest and I can't roll back to my old drivers since it got rid of them 1 update before the Creators Update.

    Now I have my external display stuttering issue again. I managed to fix it a long time ago by using the factory image from Alienware and wiping my computer back to how I got it when I bought it and it used some old intel drivers from 2015 that worked great.

    But now my problem returned, and I don't want to reset my entire PC all over again just to get those old drivers back. Some other user on here mentioned that updating the BIOS fixed the stuttering for him on external displays, I was on 1.2.8 before and now I'm on 1.3.10, and it did NOT fix the issue, I still get horrible stuttering on the latest intel drivers on any external monitor/TV.

    So my question is, should I try to update my display drivers to the latest ones from Intel rather than Dell? I saw that there was a exe. and zip. file on their website so I downloaded the exe. file and tried running it but it stopped and warned me I should get my drivers instead from Dell.
     
  2. Kinotsu

    Kinotsu Notebook Enthusiast

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    I managed to get my old Intel display driver from 2015 back through device manager, I didn't know it had an option to look through all of my past old drivers and install them straight through the device manager, even though the roll back option was grayed out and everything. My problem got fixed again thankfully no more lag or stutter on my external displays.

    My question still stands though, is it safe to install display drivers through Intel rather than Dell manually despite the warning it gave?

    Thanks in advance.
     
  3. rinneh

    rinneh Notebook Virtuoso

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    Use the dell drivers latest should fix it. after that block the automatic driver update.
     
  4. Kinotsu

    Kinotsu Notebook Enthusiast

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    That's the one that I had, still the same problem. This has been something plaguing my 17 R3 ever since I got it, it just does not like any display drivers besides the one that came shipped with the laptop that's like dated from 2015. Any drivers towards the end of 2016 and all of 2017 still give me stuttering on my external displays.

    BIOS 1.3.10 didn't fix it either, I'm probably just going to always stick with this old driver because it has been the most reliable one for me. I get zero issues with it besides some weird loading screen freezes in DOOM that require alt-tabbing to fix and diagonal screen tearing in certain games with v-sync, but I read that's a Nvidia/Windows problem with laptops.
     
  5. rinneh

    rinneh Notebook Virtuoso

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    external screen with the alienware graphics amp by the way?
     
  6. Kinotsu

    Kinotsu Notebook Enthusiast

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    Both, it still did it regardless if I used the laptop 980m GPU or my GTX 1070 on the graphics amplifier.
     
  7. rinneh

    rinneh Notebook Virtuoso

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    Hmm strange for me it fixed the choppyness. but you must be absolutely sure windows update doesnt overwrite the driver. If you hook the AGA up with the external screen. does the choppyness disappear when you disable the 980m?
     
  8. Kinotsu

    Kinotsu Notebook Enthusiast

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    Nope I still get the choppyness, but it does go away if I disable the Intel display driver, that's how I initially found out the cause of the weird lag, but doing that causes other problems so I don't do it.
     
  9. rinneh

    rinneh Notebook Virtuoso

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    oops sorry i ment the intel HD.

    Should be the intel driver version then, again make sure windows update doesnt interfere.
     
  10. Kinotsu

    Kinotsu Notebook Enthusiast

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    Alright, thanks!

    Btw, what Intel driver version are you currently using?
     
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