Inspiron 13 5000 series - screen cracked by itself

Discussion in 'Dell' started by steph3879, Mar 23, 2019.

  1. steph3879

    steph3879 Newbie

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    I purchased my Dell Inspiron 13 about 18 months ago. I used it two days ago whilst in bed and it worked fine as usual. I packed it into its padded sleeve and placed it back on the desk. Came to use it last night and there is a crack the whole length of the screen. Now this laptop has not been dropped or used roughly. I don't understand how this could have happened? I've googled the issue and other people have had similar issues but I cant seem to find out if those people received any resolution. Does anyone have any ideas?
     
  2. dave-p

    dave-p Notebook Deity

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    Unless you have compete care coverage your very likely out of luck. You can always try to call dell, maybe there is a known defect, but its is very clear that only the extended warranty covers this.

    Fortunately changing the LCD display is quite easy and they are not that expensive
     
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