I wouldnt spend 1 cent more on an Asus product!

Discussion in 'Asus' started by storm_999_, Apr 15, 2018.

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  1. storm_999_

    storm_999_ Newbie

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    I bought an Asus ROG-GL502VS-7th-Gen-Intel-Core notebook from HIDevolution via Amazon for 1900€. (7700hq, gtx1070, ssd, 120 hz) It was sent to me as defected. I am pretty sure they knew it was defected before selling me. Because they shipped it as possible as late (1 month after purchase), so I missed returning right that amazon provides. Anyway!

    Notebook has got 2 problems:

    1- Battery drains when playing games although it is plugged in of course.

    2- FPS drops occur very often. In other words, when playing games, games freeze for a second then flow every a few minutes. It is hell frustrating and I am afraid issue will become bigger after warranty time will end.



    I sent the notebook to Asus service 3 times and they sent it back to me without doing anything! They just say they couldn’t detect the issue I claim.

    Also, when I sent it last time, they formatted my drive D for no reason. Notebook has 2 hard drives. 1 ssd for windows and 1 TB hdd for storage. You really have to format 1 tb hdd to be able to reinstall windows on SSD right? Good job Asus service. Your skills really impressed me.
     
    Last edited by a moderator: Apr 15, 2018
  2. downloads

    downloads Super Moderator Super Moderator

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    Asus won't find any hardware issues with it that they can fix for a reason - the reason being the notebook is badly designed.

    1. Battery drains because the notebook needs more power at peak loads than the PSU is providing, so it supplements it with battery power.
    If they used a higher amp PSU that would not be a problem.

    2. I assume that is due to thermal throttling. I would undervolt to begin with and re-paste if that has not been done already by HID.

    Either way none of your problems is particularly surprising to me - I've seen the same thing with other Asus notebooks including my own (GL553VE). I've pretty much resolved throttling by repasting and undervolting my 7700HQ by 0,11V. As for battery drain it still does happen in very few games when the notebook is under very high load - it's not an issue in my case because it was 1 or 2% per hour of gaming so I've never drained the battery more than 5-6%.

    Either way - Asus service won't fix design issues.
     
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  3. storm_999_

    storm_999_ Newbie

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    Reducing clock of GPU, solves battery draining issue, but it doesnt solve FPS drop issue. PSU provides 230 watt. Its more than enough. I believe GPU is defected since games freeze even when gpu clock is reduced and battery doesnt drain.
    Another strange thing, when I force cpu and gpu via AIDA64, battery doesnt drain, just playing games cause it.
     
  4. downloads

    downloads Super Moderator Super Moderator

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    @storm_999_ You are probably right on the PSU front - there is an issue with GL502VS with 6th gen Intel PSU that Asus admits exists (see here) but in that rather long thread there are also people with 7th gen CPUs that complain about the battery drain - that according to Asus is not a design issue.

    Check for thermal throttling anyway - CPU and GPU have two heat-pipes that they share so if CPU or GPU is overheating it might exceed thermal capacity of the cooling system. CPU throttling would have an effect that you describe. Older version of that laptop with i7 6700 reached 92*C on full load when notebookcheck tested it.
     
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  5. storm_999_

    storm_999_ Newbie

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    [​IMG]
    [​IMG]
     
  6. downloads

    downloads Super Moderator Super Moderator

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    @storm_999_ That looks rather bad although this test is more demanding than any real life situation, but still.
     
    Last edited: Apr 15, 2018
  7. storm_999_

    storm_999_ Newbie

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    I reduced temperature of cpu to 70 by downclocking. Battery drain was significantly reduced but FPS drops still occur.
     
  8. downloads

    downloads Super Moderator Super Moderator

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    @storm_999_ Did you underclock or undervolt? Does the fps drop occur in all games/benchmarks - maybe it's driver-specific and related to a particular game/engine?
     
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  9. storm_999_

    storm_999_ Newbie

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    i underclocked gpu and both undervolted and underclocked cpu.

    I play counter strike. It runs smooth persistently on gtx770 and 4770k desktop pc. Why should valve engine have problem with newer hardware though? I didnt test another game by underclocking and volting but i dont think result will be different.
     
  10. downloads

    downloads Super Moderator Super Moderator

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    @storm_999_ Check that regardless - it helps to narrow it down. If it doesn't happen in games other than CS we might waste a lot of time trying to figure out what's wrong with the GPU when in reality there is nothing wrong with it.

    There seem to be lots of recommendations regarding CS:GO and fixing lags that might be relevant here - some seem to be game-related but some seem to be Win 20 related (see those)
     
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