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HP ENVY 14 Crash - "BlueScreen"

Discussion in 'HP Envy & HDX' started by tom_m, Dec 19, 2010.

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  1. tom_m

    tom_m Notebook Guru

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    Hi, has anyone experienced Windows crashing on them?
    It appears to happen at some point after I leave my computer alone for a while. I've never seen it, but coming back later the computer has already restarted. I imagine something with sleep or hibernation.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Any ideas?
    Thanks.
     
  2. y3kesprit

    y3kesprit Notebook Consultant

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    Is this a one time thing or has this been appearing whenever you put the notebook to sleep/hibernation.

    Honestly, I would not worry so much if this is a one-time thing. Having a BSOD using Windows is unavoidable.
     
  3. tom_m

    tom_m Notebook Guru

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    Multiple time thing and I know this probably isn't a tech support forum :)
    but, I went through and got the debugger and found this so far:

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8006d2f040, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c510


    So definitely some problems with sleep. Unfortunately it's happened a few times. I've only had the computer for 2 days. :(

    More info:
    Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    Probably caused by : umbus.sys
     
  4. tom_m

    tom_m Notebook Guru

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    After some more Googling, I went to power options and made sure the hard disks didn't turn off. I adjusted some things in there as well so while plugged in the computer didn't hibernate, etc. It will turn off the display, but won't sleep. All I read was just make sure the hard disks don't shut off and to try that. So that's what I'm going to do aside from update drivers. Updating drivers was the other suggestion (though I did update ATI's drivers beforehand, maybe that even started the issue).

    I'm wondering if the "HP Recommended" plan and whatever other settings and software and drivers HP puts on these computers is designed for those with switchable graphics or some other assumption in mind and that not every configuration has the best settings. I'll post back here, not sure if anyone else has this problem but a computer that crashes everytime it goes to sleep is probably a big deal :) I'm hoping it's an easy fix. I'm going to see if I can't also track down what the "umbus.sys" and the "hpdskflt.sys" file does, is, and how it gets updated.
     
  5. tom_m

    tom_m Notebook Guru

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    HP 3D Driveguard.... is that hunk of junk?
     
  6. tom_m

    tom_m Notebook Guru

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    Making sure the disks don't turn off seems to have helped...But I haven't left it in a sleep state for long. I guess I'll have to keep an eye out.
     
  7. whiteonline

    whiteonline Notebook Consultant

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    You may want to look at the hard disk SMART information to see if there are problems.

    One tool is AIDA64 (successor to Everest). Its commercial, but the program will work as a demo for 30 days.
     
  8. Killa Joe

    Killa Joe Notebook Deity

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    you could also do a full restore to shipped condition! Lol,if that does not work, step 2 is call HP tech. If they can't help, step 3, get RMA, return, and get a new build. Good luck

    KJ
     
  9. Raptor5150

    Raptor5150 Notebook Evangelist

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    ive been having this exact same problem.. and it just started happening after i upgraded the Bios..


    and my envy was working so well too then i had to update the bios.. -_-


    sleep and hibernation are both off... so is hard disk standby..


    so its the bios..
     
  10. kev007

    kev007 Notebook Enthusiast

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    Looking through the Event Log I found this:

    Code:
    - System 
    
      - Provider 
    
       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 
    
       [ SystemTime]  2010-12-21T18:07:11.139218700Z 
     
       EventRecordID 7682 
     
       Correlation 
     
      - Execution 
    
       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer Kevin-Envy-14 
     
      - Security 
    
       [ UserID]  S-1-5-18 
     
    
    - EventData 
    
      BugcheckCode 59 
      BugcheckParameter1 0xc0000005 
      BugcheckParameter2 0xfffff88004950817 
      BugcheckParameter3 0xfffff880063d5900 
      BugcheckParameter4 0x0 
      SleepInProgress false 
      PowerButtonTimestamp 0
    It was labeled as a "Critical Error" of which the source was "Kernal-Power" at a time where the computer was idle :(

    what BIOS version are you guys running?
     
  11. whiteonline

    whiteonline Notebook Consultant

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    Did you check the HDD SMART info yet?
    This could be from the disk not spinning up in time after power-saving mode is entered.

    (there are many causes for event id 41)

    I have not had this issue on the prior or newest BIOS version.
     
  12. kev007

    kev007 Notebook Enthusiast

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    Just ran a S.M.A.R.T. test though speedfan and there are some outstanding values but the spin up time is reported as normal.
    Code:
     	Attribute	 		Current	 	Raw	 	Overall
    	Raw Read Error Rate		100		19		Very good
    	Throughput Performance		252		0		Very good
    	Spin Up Time	   	    	92		2713		Very good		
    	Start/Stop Count		100		163		Very good
    	Reallocated Sector Count	252		0		Very good
    	Seek Error Rate			252		0		Very good
    	Seek Time Performance		252		0		Very good
    	Power On Hours Count		100		286		Very good		
    	Spin Retry Count		252		0		Very good
    	Calibration Retry Count		100		8		Normal
    	Power Cycle Count		100		150		Very good
    	Unknown attribute 183		252		0		Very good
    	End To End Error Count		252		0		Very good
    	Unknown attribute 186		252		0		Very good
    	Reported Uncorrectable Errors	100		19		Watch
    Warning: Reported Uncorrectable Errors is below the average limits (252-252).
    	Command Time Out		252		0		Very good
    	Airflow Temperature		66		42 18 34	Very good
    	GSense Error Rate		100		4233		Very good
    	Power Off Retract Count		252		0		Very good		
    	Load Cycle Count		100		1235 Very good
    	Hardware ECC Recovered		100		0		Very good
    	Reallocated Event Count		252		0		Very good
    	Current Pending Sector		252		0		Very good
    	Offline Uncorrectable Sector Count		252		0	Very good
    	Ultra DMA CRC Error Rate	200		0		Very good
    	Write Error Rate		100		458		Very good
    
    It'd be interesting to see the health of everyone's hard drives and if it's the reason behind the crashes
     
  13. tom_m

    tom_m Notebook Guru

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    turning off the put hard disks to sleep option seemed to fixed the problem.... well not "fix" but avoided the problem. when i shut the computer down it doesn't seem to shut down gracefully. scanning for new hardware in device manager takes forever, never let it finish...simply took too long.

    typical windows issues. i doubt it's the computer, it's just windows is total junk, even windows 7. unfortunately i'm going to have to wait on some drivers before being able to easily install Linux without hunting down patches and such. so i guess i can live with things how they are for now. it doesn't bluescreen anymore.

    not going to wipe it because A. it's a pain in the and B. it could be the bio update which would have nothing to do w/ factory OS settings. C. not going to RMA it because it's not hardware. HP would just send me the same messed up computer. i'm either missing drivers and have a bad combination of drivers or have some conflicting software somewhere. i promise everyone's HP ENVY would be having the same problem given the same software/drivers. and i honestly think it's HP's issue to fix and no tech support phone call is going to change a thing. it's time unfortunately that's going to have to fix things...over time and future drivers i'm hoping this problem will get resolved.

    OR i guess i could TRY and wipe everything out and put a completely clean copy of Windows 7 on without all the extra crap that HP loads. any one piece of their junk software could be causing the issue. i really wish they'd just give you straight up Windows 7 without any extra pre-installed crap. :(

    This definitely still is an issue, but turn off the option to put the hard disk to sleep and you can avoid it...for the most part.

    Edit: I've had similar issues with Vista before, but never saw anything like this ever again after I switched to Linux :) I just find myself in the unfortunate position of using Windows again...But I really really want to use Windows. I just don't want it to suck, haha.
     
  14. vsherry

    vsherry Notebook Evangelist

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    I have the 17, and some programs or random YouTube videos have in the past triggered blue screens. It's a bit annoying. Often it happens when I am doing something it will inevitably ruin, such as burning, ripping, converting or recording. I have PCTV from Pinnacle. If I click on the remote tab in settings and attempt to choose one, blue screen. Same if I try to use radio stations in that program. The wrong combination of programs can trigger one, too, it seems. I haven't any in a while. :Knocks on wood:
     
  15. tom_m

    tom_m Notebook Guru

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    My BIOS version is F.23 by the way. Going to run AIDA64 and post back w/ results.
    columns are...

    ID | Attribute Description | Threshold | Value | Worst | Data | Status

    Code:
    --------[ SMART ]---------------------
    
        01  Raw Read Error Rate                  6    120  100   240612116  OK: Value is normal
        03  Spinup Time                          0    98   97            0  OK: Always passes
        04  Start/Stop Count                     0    100  100          70  OK: Always passes
        05  Reallocated Sector Count             36   100  100           0  OK: Value is normal
        07  Seek Error Rate                      30   63   60      2569902  OK: Value is normal
        09  Power-On Time Count                  0    100  100         171  OK: Always passes
        0A  Spinup Retry Count                   97   100  100           0  OK: Value is normal
        0C  Power Cycle Count                    20   100  100          39  OK: Value is normal
        B7  -vendor-specific-                    0    100  253           0  OK: Always passes
        B8  End-to-End Error                     97   100  100           0  OK: Value is normal
        BB  Reported Uncorrectable Errors        0    100  100           0  OK: Always passes
        BC  Command Timeout                      0    100  98            8  OK: Always passes
        BD  High Fly Writes                      0    100  100           0  OK: Always passes
        BE  Airflow Temperature                  45   67   57    588775457  OK: Value is normal
        BF  Mechanical Shock                     0    100  100           3  OK: Always passes
        C0  Power-Off Retract Count              0    100  100           1  OK: Always passes
        C1  Load/Unload Cycle Count              0    98   98         5142  OK: Always passes
        C2  Temperature                          0    33   43           33  OK: Always passes
        C3  Hardware ECC Recovered               0    57   44    240612116  OK: Always passes
        C4  Reallocation Event Count             36   100  100           0  OK: Value is normal
        C5  Current Pending Sector Count         0    100  100           0  OK: Always passes
        C6  Offline Uncorrectable Sector Count   0    100  100           0  OK: Always passes
        C7  Ultra ATA CRC Error Rate             0    200  200           0  OK: Always passes
        FE  Free Fall Event Count                0    100  100           0  OK: Always passes
    
     
  16. whiteonline

    whiteonline Notebook Consultant

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  17. whiteonline

    whiteonline Notebook Consultant

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    One more qq:
    Have you brought this to HP yet?
     
  18. tornbacchus

    tornbacchus GO leafs.. Wait, Nevermid

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    I have noticed bluescreens only when playing games on an external monitor. It happened after playing a game for about an hour, then it happened playing need for speed twice after playing for 5 minutes.

    It seems to be something with the external monitor, because playing a game on the screen seems to be fine. I'm going to try and update the display drivers and play around with some stuff to see if it works. I never play games on it, so I've never had blue screens, but recently I've played a couple games on it like sims 3 and need for speed and it crashed.

    EDIT:

    Actually it doesn't matter which screen I'm on, which is weird because Sims 3 crashed on the external screen, but played fine for hours on the laptop screen. I'm trying to see if I can get a fix, because I have a feeling its the game (need for speed).
     
  19. neothe0ne

    neothe0ne Notebook Consultant

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    maybe our radeon 5650's are falling apart like those good ol' 2007 nvidia chips did.
     
  20. tom_m

    tom_m Notebook Guru

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    already went through the debugging tool. it pointed to a driver relating to the drive guard software. reading on some other forums i've seen other people (with other laptop models) having similar issues. could very well be the software from HP. i definitely would like to think the hardware is not faulty being that it's brand new and since it hasn't crashed since turning off the option to put the hard disk to sleep... and since i know on several other machines that windows 7 has issues with sleep/hibernate/etc. i'm going to assume (and i think it's safe to) that it's purely a software thing. but, i will see if i can't perform all sorts of memory tests, etc.

    More info:
    Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    Probably caused by : umbus.sys
     
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