HP ENVY 14 Crash - "BlueScreen"

Discussion in 'HP Envy & HDX' started by tom_m, Dec 19, 2010.

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  1. tom_m

    tom_m Notebook Guru

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    Hi, has anyone experienced Windows crashing on them?
    It appears to happen at some point after I leave my computer alone for a while. I've never seen it, but coming back later the computer has already restarted. I imagine something with sleep or hibernation.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Any ideas?
    Thanks.
     
  2. y3kesprit

    y3kesprit Notebook Consultant

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    Is this a one time thing or has this been appearing whenever you put the notebook to sleep/hibernation.

    Honestly, I would not worry so much if this is a one-time thing. Having a BSOD using Windows is unavoidable.
     
  3. tom_m

    tom_m Notebook Guru

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    Multiple time thing and I know this probably isn't a tech support forum :)
    but, I went through and got the debugger and found this so far:

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8006d2f040, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c510


    So definitely some problems with sleep. Unfortunately it's happened a few times. I've only had the computer for 2 days. :(

    More info:
    Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    Probably caused by : umbus.sys
     
  4. tom_m

    tom_m Notebook Guru

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    After some more Googling, I went to power options and made sure the hard disks didn't turn off. I adjusted some things in there as well so while plugged in the computer didn't hibernate, etc. It will turn off the display, but won't sleep. All I read was just make sure the hard disks don't shut off and to try that. So that's what I'm going to do aside from update drivers. Updating drivers was the other suggestion (though I did update ATI's drivers beforehand, maybe that even started the issue).

    I'm wondering if the "HP Recommended" plan and whatever other settings and software and drivers HP puts on these computers is designed for those with switchable graphics or some other assumption in mind and that not every configuration has the best settings. I'll post back here, not sure if anyone else has this problem but a computer that crashes everytime it goes to sleep is probably a big deal :) I'm hoping it's an easy fix. I'm going to see if I can't also track down what the "umbus.sys" and the "hpdskflt.sys" file does, is, and how it gets updated.
     
  5. tom_m

    tom_m Notebook Guru

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    HP 3D Driveguard.... is that hunk of junk?
     
  6. tom_m

    tom_m Notebook Guru

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    Making sure the disks don't turn off seems to have helped...But I haven't left it in a sleep state for long. I guess I'll have to keep an eye out.
     
  7. whiteonline

    whiteonline Notebook Consultant

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    You may want to look at the hard disk SMART information to see if there are problems.

    One tool is AIDA64 (successor to Everest). Its commercial, but the program will work as a demo for 30 days.
     
  8. Killa Joe

    Killa Joe Notebook Deity

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    you could also do a full restore to shipped condition! Lol,if that does not work, step 2 is call HP tech. If they can't help, step 3, get RMA, return, and get a new build. Good luck

    KJ
     
  9. Raptor5150

    Raptor5150 Notebook Evangelist

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    ive been having this exact same problem.. and it just started happening after i upgraded the Bios..


    and my envy was working so well too then i had to update the bios.. -_-


    sleep and hibernation are both off... so is hard disk standby..


    so its the bios..
     
  10. kev007

    kev007 Notebook Enthusiast

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    Looking through the Event Log I found this:

    Code:
    - System 
    
      - Provider 
    
       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 
    
       [ SystemTime]  2010-12-21T18:07:11.139218700Z 
     
       EventRecordID 7682 
     
       Correlation 
     
      - Execution 
    
       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer Kevin-Envy-14 
     
      - Security 
    
       [ UserID]  S-1-5-18 
     
    
    - EventData 
    
      BugcheckCode 59 
      BugcheckParameter1 0xc0000005 
      BugcheckParameter2 0xfffff88004950817 
      BugcheckParameter3 0xfffff880063d5900 
      BugcheckParameter4 0x0 
      SleepInProgress false 
      PowerButtonTimestamp 0
    It was labeled as a "Critical Error" of which the source was "Kernal-Power" at a time where the computer was idle :(

    what BIOS version are you guys running?
     
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