Hp envy 13 Nvidia mx150 (REALLY Bad performance on nvidia graphics )

Discussion in 'HP' started by ritto123, Mar 25, 2018.

  1. ritto123

    ritto123 Notebook Enthusiast

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    I have that feeling to,at least they opened the pc lol ,because i checked and on top of cpu and gpu on copper thing, i use to have black sticker covering that ,like insulation sticker or something like that,and i can see now that sticker was ripped, and they glued again there, but not like before,but dont know if they changed board,they just send me paper with ...test passed,test passed ...lol

    the test i had done before i send pc to repair,on bios with hp software that is bundled on bios ,and like them all test passed ok,cpu,board etc.
    but what i know the problem is here,and im not quit, i cant have this pc with this performance,im on warranty and im in talks,they doing again remote assistance to try figure out,but no sucess...
     
  2. james 03

    james 03 Newbie

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    Did you test gpu-z on your laptop?
     
  3. ritto123

    ritto123 Notebook Enthusiast

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    one more update about this



    today I received another response from hp technical department, again the say no problem in the computer, lies and more lies, you can see mail here:

    "I received the unit tested it and the unit does not have any issue or any problem. The NVIDIA Card is a low performance card, but one of the games, Gravel is the one that is more demanding and the FPS are slow and the game performance is not optimal, not good, still playable, but it is very slow.

    The unit does not have any issue and there is no need for further troubleshooting and further investigation, and unit must be return to customer. Below you can check the tests performed with each card individually and different games.

    Hollow Night has a much better performance than Gravel and being a different type of game with less action in the screen, having higher FPS on higher screen resolution...

    Gravel FPS - 15 FPS 1280x1024
    > NVIDIA MX 150

    Gravel FPS - 11/12 FPS 1280x1024
    > INTEL UHD 620


    this is completely unacceptable, they tested the same game both with integrated graphics and then with Nvidia chip, like we can see the frames are almost the same, and never in this world Nvidia chip can have same performance , so at this time I'm completely mad about hp, I can't accept this, I paid more because Nvidia chip and now they say this, if no one help I will take this to court, hp sold me pc with different specifications and advertise wrong product, and they refused to repair pc or return money, I will spread all this around the web, people need to know hp, they refuse to give assistance and they don't assume problems with their products.

    thanks
     
  4. dmivos

    dmivos Notebook Geek

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    I returned the laptop back to store
     
    Last edited: May 22, 2018
  5. nothingbetterx

    nothingbetterx Newbie

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    Hi!
    I have the same problem with my Envy x360 15-bp101nh, but it was always this slow since i bought it. If anyone can help, it would be much appreciated. Thanks!
     
    Last edited: Jun 4, 2018
  6. ritto123

    ritto123 Notebook Enthusiast

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    (update ) For about one week after updating bios to f23 its running ok,lets see how long,nvidia mx 150 is now with performance much better,maybe was just problem with last bios,lets see as time pass by...
     
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