Discussion in 'HP' started by Dabman, Jul 2, 2008.
You output full 1080p to your TV. The 1900 x 600 is a limitation in the laptop screen not in the GPU
I am having an issue because of the WONDERFUL people at HP.
I just got the notebook about 2 days ago, the only problem I had with it so far was the fact that the volume overlay would crash any programs I had in full screen if I adjusted the volume. I looked around on google and found nothing.
I called HP, bad Idea. Essentially, he remoted in, and told me my BIOS needed updated. He downloaded the program for version F.13A. Upon him running the flash utility, I notice my current version was F.15 or maybe F.16. When he got done installing the notebook powered off, after powering it on, I HAVE NO DISPLAY. The Laptop boots like normal, I have sound, but no display. i tried installing the latest NVIDIA drivers but it errors.
I KNOW I need to update the BIOS to the correct version, but I am unsure where to find it, or even what it is.
They are currently sending me a box so I can send it back, but if I can fix it in the meantime it would be awesome.
the exact model number is WH764AV.
I am a very computer savvy person. just let me know what I need to do, or if you need more info let me know.
Search in HP webpage your model.
So the pitiful nature of HP customer service continues...
I went on to their web site to check to make sure the $50 coupon actually worked. I wasn't sure what I wanted to buy yet, but figured with how poorly they've been so far, I'd verify the coupon before too much time passed. I add a couple randon items to my cart, enter the coupon and it tells me the coupon is invalid. So I call HP customer service. After explaining that I don't want to actually place an order right now and just want to get the coupon working for when I am ready to make a purchase, she tells me I shouldn't worry about it because the coupon works on her end regardless of what I was seeing. Obviously I wasn't happy with that reply. She then proceeds to tell me that the problem must be that I don't have a good computer and that is somehow causing the coupon to be rejected...the same damn computer that I just bought from them.
At this point the idea of how they'll handle any real problem hat might develop with the laptop has me concerned enough that I just requested a return on the item. Regardless of the price, they simply don't deserve my money and I don't trust them. They've failed every step along the way of fulfilling this order.
Oh, and the huge problem "with my computer" that caused the coupon to be rejected...the manager I eventually talked to tested the code on thier storefront and it failed...they are having a technical problem on their site right now with accepting coupons.
Good luck everyone...I hope your laptops are perfect. If they aren't and you need HP to fix them you're just in for another round of hell.
I haven't been here in quite a while. Still churning along with the HP7T I bought back ~17 months ago. Here's my original order post FWIW:
Still running reasonably solid (and still on Vista!) I have definitely got my money's worth out of it like 1000X over .
Only a couple of issues - first, my charger went TU about 3 days before the 12 month warranty expired. I ran out and quickly snagged a Kensington replacement: pretty nice slimline that has multiple adapters, it's actually been handy as an upstairs 2nd charger. HP for the record, also sent me a brand new OEM replacement without too much hassle, just using on online service chat
OK, the matter I'm posting about: my battery has finally gotten wrecked to the point where it's good for about 15-18 minutes on performance, maybe 22-24 on low power settings.
I'd like to be semi-portable again so I'm weighing these options:
Another "stock spec" 8 cell, which I believe it a G08
I see HP offers (through various sellers) a "green" replacement, model G04. I don't think it has longer life, but it's supposed to be warranted for 3 years, plus offer a guarantee of much less charge loss (I think it's something like 95% availability the first year) and replaced pro-rated based on use. Sounds like a better option - the only thing I find peculiar is it's indicated as a 4-cell, with "8-cell" equivalent. I don't really case as long as it works!
My 3rd option is to go aftermarket with a 12-cell battery. The extra weight size isn't that big of a deal, and I even like the idea if the rear being elevated (in my office, I usually keep it hanging off the corner of the desk for better ventilation).
My problem with option 3 is it seems to be a crapshoot with the battery quality (if anyone has some specific experience for a good source, I'd love to hear it).
I did change cars though, hahaha, just noticed the avatar (I'll update that later )
I'm a quadriplegic and I use Dragon NaturallySpeaking 10.1 voice recognition software and am having problems with my sound output. I use a set of Sennheiser headphones to both dictate and listen to the computer. About a month ago the computer started clicking (almost like static) through the headphones and or speakers and then it would intermittently stop any type of sound. If I went in and muted and then un-muted the sound would return. Now the sound is intermittently dropping in and out continually. It is also affecting the microphone input which is really driving me crazy because the computer doesn't understand what I say. I tried purchasing a USB sound card thinking it would resolve my problem but the clicking continues. Does anybody know if this problem can be fixed easily or do I need a new motherboard, or basically need to replace my laptop? Thanks for your help in advance. The machine is out of warranty
Maybe something that you(or dreaded MS update) installed or upgraded, for ex.bios? that started an incompatibility, it might be dirt also.
I would try return to revert an older settings to reinstall drivers or put newer ones, or in last ditch reinstall Windows before thinking about hardware repair.
I used your part number to find the most accurate information. Are you able to plug in and get an external display on there? Use the fn button combo'd with one of the f keys, mine is f4 but it can vary. Check them out to see which one shows a monitor or has lcd/crt.
If you can get it on an external monitor then there is still hope to get your display back. But if not, I don't know of a way other than sending it back to have the bios information changed.
On HP's website there is only a link for the F.13 A. I can't understand why your laptop would come with a later version than what HP supplies on their website. But yes that might not be the most up to date version. Also, from my experiences I have never seen a bios update allow you to flash an older version onto a newer version which would lead me to believe that it was the same version and there must have been an error.
So my best advice is to attempt to reinstall 13, and if that doesn't work let HP take it back.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-78470-1&lc=en&dlc=en&cc=us&lang=en&os=4063&product=4121361 is the link to the bios download for your pc.
I'm pumped my laptop was supposed to be built by march 5th, I just got an email a few hours ago stating my laptop has shipped, almost wish I would have paid extra for 2 day shipping
Just updated my Computer Optimization Guide. Link in my sig.
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