HP Battery recall 2018 - fire/melting hazard

Discussion in 'HP' started by canuck_accountant, Jan 5, 2018.

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  1. canuck_accountant

    canuck_accountant Newbie

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    HP has just announced a battery recall (again) on a number of its laptops. They have published a Battery Validation Utility which takes < 30 sec to install and test your battery to see if it is affected. (Mostly 2015-2016 laptop batteries.)

    The following products are affected by this recall:

    Product Name:

    • HP11
    • HP ENVY m6
    • HP Pavilion x360
    • HP ZBook (17 G3, 17 G4 et Studio G3)
    • HP x360 310 G2
    • HP ProBook 64x (G2 et G3)
    • HP ProBook 65x (G2 et G3)
    • HP ZBook Studio G4
    plus any of the following battery bar codes in the above products beginning with:

    • 6GAVV
    • 6EZPC
    • 6FDWN
    • 6EZZE
    • 6EZZF
    • 6EVXH
    • 6ETGL
    • 6FSRV
    • 6FWBF
    • 6FWBH

    More details here:
    http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/65510r-eng.php (Canadian site)

    https://cpsc.gov/Recalls/2018/HP-Re...ile-Workstations-Due-to-Fire-and-Burn-Hazards (US site)
     
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  2. Vistar Shook

    Vistar Shook Notebook Deity

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    n January 2018, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 Notebook Computers and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations sold worldwide from December 2015 through December 2017. Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorized Service Provider. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

    https://batteryprogram687.ext.hp.com/en-US/

    Note: Not all batteries in all HP ProBook 64x and 65x, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks and HP Zbook mobile workstations are affected by this recall.

    The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds.
    https://batteryprogram687.ext.hp.com/Utility/HPBRCULauncher.exe
     
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  3. t456

    t456 1977-09-05, 12:56:00 UTC Moderator

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    Merged two threads (to the first one) and moved it to HP general, since non-business class are also affected.

    Have a Zbook that isn't hit by this, but its battery has a different problem; it won't calibrate, so after 2 years of use it still claims '0% wear'.
     
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  4. Padraig O Cuinn

    Padraig O Cuinn Notebook Consultant

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    Does this effect the EU as Well or just the americas

    Sent from my SM-G950F using Tapatalk
     
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