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hp 625 product information not valid

Discussion in 'HP Business Class Notebooks' started by marva, Jan 17, 2012.

  1. marva

    marva Newbie

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    when startup laptop, display product information not valid

    The following product information programmed into the system board is missing or invalid.

    System Board (00A)
    - Product Name
    Configuration,
    serial number,
    product SKU
    USB, sound, wifi all are disabled from bios, bios won't save changes.
    Bios version is F.20

    is this virus, or will i need to do hardcore reset..
    anyone have ideas?
     
  2. marva

    marva Newbie

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    anyone?

    do hp have some backup bios somewhere in hard drive?
     
  3. joako24

    joako24 Notebook Enthusiast

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    The motherboard was replaced? You need the tool to set the product information, I think it's called hpsetcfg.
     
  4. Siorah

    Siorah Beware of Squirrels!

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    this is a problem with a motherboard or CPU replacement, that has not had it's tattoo reapplied. It shouldn't be done by yourself, because it's meant to be done at the service centre. If it's a brand new machine, then i would get it sorted as soon as possible.

    All HP machines are 'tattooed' with their information. when that is missing, you will get the error above.
     
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