1. You may have noticed things look a little different around here - we've switched to a new platform (XenForo) and have some new forum styles and features. This how-to guide will help you find your way around. If you find anything that looks strange, post it in this thread.

hp 625 product information not valid

Discussion in 'HP Business Class Notebooks' started by marva, Jan 17, 2012.

  1. marva

    marva Newbie

    Joined:
    Jan 17, 2012
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    when startup laptop, display product information not valid

    The following product information programmed into the system board is missing or invalid.

    System Board (00A)
    - Product Name
    Configuration,
    serial number,
    product SKU
    USB, sound, wifi all are disabled from bios, bios won't save changes.
    Bios version is F.20

    is this virus, or will i need to do hardcore reset..
    anyone have ideas?
     
  2. marva

    marva Newbie

    Joined:
    Jan 17, 2012
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    anyone?

    do hp have some backup bios somewhere in hard drive?
     
  3. joako24

    joako24 Notebook Enthusiast

    Joined:
    Dec 25, 2011
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    The motherboard was replaced? You need the tool to set the product information, I think it's called hpsetcfg.
     
  4. Siorah

    Siorah Beware of Squirrels!

    Joined:
    Oct 9, 2010
    Messages:
    732
    Likes Received:
    6
    Trophy Points:
    31
    this is a problem with a motherboard or CPU replacement, that has not had it's tattoo reapplied. It shouldn't be done by yourself, because it's meant to be done at the service centre. If it's a brand new machine, then i would get it sorted as soon as possible.

    All HP machines are 'tattooed' with their information. when that is missing, you will get the error above.
     

Share This Page