HP 17 G5 Owner lounge

Discussion in 'HP Business Class Notebooks' started by man4mopar, Apr 18, 2019.

  1. Eclipse2016

    Eclipse2016 Notebook Geek

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    Yes, my PSU gets very hot as well. I think HP should have supplied a 230W PSU instead of 200W. I tried one of the older (huge) HP 230W PSUs with an adapter to see if it would work but the laptop did not detect the power supply.

    If the exhaust air is cool that sounds like the heatsink isn't conducting heat away from the cpu. I wonder if the heatsink was seated properly? Or it could be that bad HP paste. When I first got the laptop the cpu would thermal throttle at 99 deg C. After a repaste and thermal pad change I can't get it beyond 88 deg C no matter what I do. No more thermal throttling. On my machine the vented air is definitely hot.

    I dunno. All of the manufactures seem to have had problems with their pro machines. The picture isn't too pretty on the Dell, Lenovo and Apple side either. There are MSI, Boxx, Clevo etc. to think about, but we won't get pro support from them.
     
  2. Eclipse2016

    Eclipse2016 Notebook Geek

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    Just an update. I was noticing that my machine had a pretty ordinary Cinebench score of 1987. I then noticed the CPU was only using 35W at the time. I went into Throttlestop and set Speedstep to '0' and locked turbo boost to a power draw of 61W on my CPU. Well, good grief, that turned things around. The Cinebench score shot up by almost 1000 points to 2740. Wow. The only sad part is that it took me ten months to finally realize what this machine can really do.
     
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  3. xklis

    xklis Notebook Consultant

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    edit
     
    Last edited: Jun 8, 2019
  4. man4mopar

    man4mopar Notebook Enthusiast

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    Have had the replacement for awhile now, things are running well and stable. Feeling air temp changes on this one when benching now. Running Cinebench R15.038 my package power is staying at rough 70w instead of dropping in the 20-30w ranges. Scores are steady 1300-1330 cpu which compared to other 8850 cpu scores is meeting my expectations.
    Keeping this one as it is delivering the performance I was after for photo editing and light gaming. Love the dream color screen and ability to work in sRGB and aRGB color spaces for web and printing.

    Added ram and storage spec as using- 8850H cpu, P3200 gpu, 48gb ram, OS on 500gb nvme, 2tb Intel 660p nvme and a 2tb hdd.
     
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  5. Eclipse2016

    Eclipse2016 Notebook Geek

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    Thanks for the update and congrats on getting a properly working machine. I just ordered a couple parts from HP Parts Surfer which, surprisingly, was a smooth experience. At least now we can be sure of getting replacement parts as needed.
     
  6. xklis

    xklis Notebook Consultant

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  7. man4mopar

    man4mopar Notebook Enthusiast

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    My Zbook 17 G5 was running great till June 2020. When I used windows power shut down like I always do it powered down and shortly after power down it started back up like a restart. It will not power down and stay powered down using the windows power shut down command.

    It will power down and stay down if I hold the power button down till all lights go out. Then using the power button it usually powers back on but at times I have to hold it for 30 seconds and it then will power on.

    Other issue noticed at this same time is the wired LAN connection will function if connected while booting. If OS is running and I plug the LAN in it never recognizes it and requires a restart.

    Computer seems to function normally other than that. I chatted with HP and they state to ship it in. That is not possible till I am back in the USA some time in October.

    Any one else experience this? I am thinking of reinstalling the latest firmware and possibly a fresh windows install to see if that remedies the issues.

    Edit 09/09/2020 Updated firmware to Q70 01.12.00 Rev.A released Aug 26. It got stuck on the restart with black screen fans on full and two orange lights on keyboard for over an hour. Powered down holding power button. Managed to restart computer after removing battery then holding power button down for 30 seconds. It then showed installing something, tried restarting but getting stuck this time just a 30 second power button hold worked, same for the next round. System back running but original issues still present not staying powered down windows power off and LAN not recognized if LAN plugged in when OS already running, requires restart.

    Edit 09/10/2020 Yesterday the 9th after updating the firmware and restarted 3 times to Windows up and running, I noticed a windows update on restart message. Since that restart, it is now powering down using windows shut down command and has 3 times so far powered back up using the power button, so knock on wood maybe that issue is fixed.
    The plugging in a LAN cord after system is fully booted still not recognized and requires a restart. But I am leaning toward this not being a hardware issue and either bios or Windows.

    Edit 09/11/2020 This morning it powered up normally with power button and shut down with windows power off command. When arrived at work it did not power up pressing the power button, required a 20 second power button hold down which flashed a light on the caps lock. After that light went out pressed power button and powered up normally.

    Edit 11/16/2020 For the longest time it has powered down by windows command. Start up some times required battery removal holding power button down 30 seconds. Last week I performed a firmware update and the laptop now locks on HP sure start screen. Unable to boot to bios. Had a chat with HP support back in July, sent an updated to e-mail to agent as I am now in the US and able to send in.
     
    Last edited: Nov 16, 2020
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