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How to transfer Dell laptop warranty with out previous owners name

Discussion in 'Dell' started by Nick, Oct 14, 2010.

  1. Nick

    Nick Mr.Mischief

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    A lot of us buy laptops off eBay or Craigslist, and we don't get the sellers name, or the seller isn't the original buyer. If it has any warranty left, you definitely want it in your name, so you can use if your Dell unfortunately breaks down. When trying to transfer the warranty with out the previous owners name, Dell will give you grief. After trying to transfer the warranty of my M1330 with out the previous owners name, I found out how to do it.

    When I called Dell they gave me the run around(Duh its Dell:)), so I tried online chat. Once they found out my problem they gave me the same number I had already tried calling. After research, I found this link to online transfer.

    Transfer Warranty

    In the previous owner name slot just put "No Information" in the first and last name boxes and in the zip code box(no quotes).

    Add your info, the service tag, and express service code, click submit. I tried it twice today and now I have a brand new motherboard being sent for my M1330. It worked for me, and hopefully works for you.

    If the above doesn't work:

    Try this: https://www.onlineregister.com/dell/

    International Warranty Transfer

    Here's the International Warranty Transfer Form. I haven't used it, but my guess would be enter "No Information" in the owners name and all that, then enter the country it was purchased in. If you don't know what country it was purchased in, your probably out of luck.

    International Form: http://support.dell.com/support/top...ansfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1

    NEW: You have to enter "No Information" in the zip code box.
     
  2. Commander Wolf

    Commander Wolf can i haz broadwell? Super Moderator

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    +1

    I've found that it works "best" if you actually load it in IE and have the site "validate" your service tag.

    Sometimes it does take a couple days to go through, even if it tells you that the tag has been successfully transferred. One rep has told me that the people on the other end manually enter the info... dunno how much of that is BS.
     
  3. Sir Punk

    Sir Punk Notebook Deity

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    I just tried this on got this message
    ""We're sorry, we are unable to process your request immediately. We are forwarding your request to the proper Dell organization. Please allow 10-15 business days for processing. Thank you for choosing Dell."
    it didn't really load another page, this just appeared on top of the current page.


    is this normal? 10-15 days?!
     
  4. Nick

    Nick Mr.Mischief

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    What type of laptop are you transferring? It worked instantly for my XPS M1330 and Inspiron 1501.
     
  5. Andrew Baxter

    Andrew Baxter - Super Moderator

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    So they're just sending you the motherboard and not sending a tech out to do the work or requiring you to send it in? If this is true I'll bet there are some scammers on ebay contacting people with Dell laptops for sale and asking for the service tag and code and then trying to transfer the warranty to their name and then scamming Dell to send extra parts to them. I've sold Dell laptops on eBay and it's assured that somebody will ask you for service tag info and insist they just want to verify the warranty.
     
  6. Nick

    Nick Mr.Mischief

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    They're sending me a tech and motherboard.
     
  7. Sir Punk

    Sir Punk Notebook Deity

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    e4300, why? does it take longer?
     
  8. Nick

    Nick Mr.Mischief

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    I'm not sure, but maybe because its a business laptop it takes longer?
     
  9. Sir Punk

    Sir Punk Notebook Deity

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    my request was denied...I didn't enter the express code but I don't think that matters.

    I also spoke to someone on the chat and he couldn't do it himself. Today I have to call again.
     
  10. Nick

    Nick Mr.Mischief

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    Why not try entering the express service code on the request form? Thats what I did.
     
  11. Sir Punk

    Sir Punk Notebook Deity

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    I managed to transfer the warranty. but i had to talk to someone at the resolution department.

    probably the express code would have helped.
     
  12. Nick

    Nick Mr.Mischief

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    UPDATE: Dell Tech cam by and installed a new motherboard, and I'm typing this on my M1330:)

    i luv u dell :D
     
  13. Sir Punk

    Sir Punk Notebook Deity

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    ahaha! before I get to the yell part I try to be polite, it always helps.

    sweet deal on your XPS, you should check my other thread to see what I am up to ;)
     
  14. krusha03

    krusha03 Notebook Consultant

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    I wonder if it's going to work with the international transfer. I tried with filling No Information and now they ask me for the express code, where i bought it and the sellers ID and real name (which i dont have). So i will let u know how this thing turns out.
     
  15. Nick

    Nick Mr.Mischief

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    The express service code is located right next to the 7 digit service tag.
     
  16. Bluemeanie

    Bluemeanie Newbie

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    Did you have any luck with this?

    I'm in the same situation, Bought a Dell Precision from a guy off Ebay, . still has 200 days left on warranty.

    I've spoken to chat support but they say I needed the original company name it was registered with. I emailed the guy but he didn't have the details anymore.

    I used the international ownership transfer and entered 'No information' in both the 'Original Owner' & 'Original Owner E-mail Address' boxes and its sent my request off.

    I'm not too hopeful to be honest, any success stories with the international transfers?
     
  17. Nick

    Nick Mr.Mischief

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    Added International Warranty Transfer to Original Post.
     
  18. Nick

    Nick Mr.Mischief

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    I have found that by entering the Express Service tag will increase your chances of a successful transfer.
     
  19. Nick

    Nick Mr.Mischief

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    Just an update, this method still works. Last week I transfered a Dell Studio XPS 1340 and this week a 1647. Just make sure you enter that Express Service Code.
     
  20. @tomX

    @tomX Notebook Evangelist

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    Going to try it tonight with my R2. International Transfer.

    Will let you know.

    Anyway to check if the warranty has officially and really been transfered?

    Great post btw!
     

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