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How to return the Mx18 r2

Discussion in 'Alienware 18 and M18x' started by Juscallmesteve, May 29, 2012.

  1. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    How do i return this thing... i paid for it on 5/10/2012 i received it 5/23/2012

    I have had one problem after another with this thing....

    I just did a factory recovery ( to out of box state )

    I have gotten the blue screen o death 3 times today, since i did this

    Sound keeps cutting out.

    The laptop earlier kept going from integrated gpu to the 7970m then back

    Im really tired of this, i dont know if its my specific laptop but there are things i need to get done and when i keep having these problems it keeps me from my work.

    So if someone could help me i would like to return this laptop for another one thats not so messed up.
     
  2. poohkies

    poohkies Notebook Guru

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    have u loaded any software on to it, or it's just the factory image?

    have u run the alienAutopsy to check the system is running correctly ?

    have you rang the dell to tell them your problems ?
     
  3. ARGH

    ARGH Notebook Deity

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    just call up dell and ask for a replacement unit or refund. quite painless, really.
     
  4. numb18

    numb18 Notebook Guru

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    I have a technician coming to look at mine thursday :/
     
  5. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Yes this is after the factory recovery.
    i have called dell they said they cant/wont do anything since i did a factory recovery. They even did the remote assistance and took over my computer after i did the factory recovery and they couldnt find anything wrong and i was like well of coarse i just did a factory recovery.
    But really im hoping its just this laptop thats all messed up
     
  6. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    Any specific area i should talk to?
    customer care?
     
  7. tanderson

    tanderson Notebook Consultant

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    When you first boot up, run through the diagnostics also, I used that to find one of my drives I set up in raid was causing an I/O error. It goes through and tests everything, gives you an error code if there is an issue.
     
  8. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    1877-819-3355

    is the number they gave me to use.
     
  9. d2daanny

    d2daanny Notebook Consultant

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    I always call Alienware support when I have an issue.

    1-866-287-6727

    Sent from my SPH-D710 using Tapatalk 2
     
  10. Peter

    Peter Notebook Evangelist

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    Whtt you just want to return ur great system cosz of Bluescreen:( Well its not Hardware fault at all, sounds like its software problem that you did install. did you installed AMD Overdrive? also try to delete all files located (Appdata/Temp/).
    Even tho for better solution just do fresh windows install (make sure youve back up your imp. data).
     
  11. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    i have done a factory re install, now my mouse / trac pad wont work every other time i start my computer. i keep getting the blue screen, when i restart my laptop it always wants to do a disk check of which it fails everytime due to some kind of error
     
  12. Mr. Fox

    Mr. Fox Overclocked | Overvolted Moderator

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    What kind of error are you seeing in the disk check? Maybe your hard drive is bad. Are you still using the 750GB factory drive or did you install the SSD?

    Press F12 at boot during the Alienhead splash screen and run pre-boot diagnostic to see if something shows up as being problematic.
     
  13. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    its still the original, i havent gotten the ssd yet

    and ill go do that diagnostic
     
  14. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    [​IMG]

    is what i see when doing the disk check


    and everything passed except the HDD's they were skipped and never finished checking for some reason
     
  15. jywang

    jywang Notebook Evangelist

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    I'm guessing a bad hard drive too.
     
  16. jabbok

    jabbok Notebook Deity

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    I was getting all the blue screen errors that you were getting so after talking with Alienware tech support I did the factory recovery but he doesn't want me to do any windows updates to see if that is where the problem is, otherwise he is thinking that it is either memory or mainboard.

    Did you do the windows updates after you did the recovery?
     
  17. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    ya, i did all the updates

    and now they are sending me out a replacement laptop
     
  18. jabbok

    jabbok Notebook Deity

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    Were they able to determine what was causing the blue screens?
     
  19. GTO_PAO11

    GTO_PAO11 Notebook Deity

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    Great, who did you speak too and will they send the replacement first before you send back yours?
     
  20. Juscallmesteve

    Juscallmesteve Notebook Consultant

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    No they were not able to figure out the problems. I laughed a little when they said it wouldnt be covered under warranty because i installed a new hdd and re installed windows.... i was like yes i did install a new HDD but i installed windows on the original hdd they made that a big deal then did the remote diagnostic and said they couldnt find anything wrong.
     

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