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how to remove virus found in avira

Discussion in 'Security and Anti-Virus Software' started by zanthia, Jan 4, 2010.

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  1. zanthia

    zanthia Notebook Guru

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    a message comes up saying it found a trojan. The default is deny access. whether I click on that or choose delete it keeps coming backup.

    so how do i get rid of it?
     
  2. Padmé

    Padmé NBR Super Pink Princess

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    Did you just run a scan? If not, I suggest you do it right now.
     
  3. crash

    crash NBR Assassin Super Moderator

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    What OS? Boot into safe mode, run a scan, then try and remove it.
     
  4. surfasb

    surfasb Titles Shmm-itles

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    That needs to be a rule. Place laptop specs into sig.

    I hate playing the guessing game.
     
  5. zanthia

    zanthia Notebook Guru

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    yes it was during a scan, on a vista home premium laptop.

    eventually after keep pressing delete it finally stopped appearing.

    but i do have another question about avira.

    if during a scan a file comes up as infected and you know it is safe, I choose ignore.

    it pops right back up.

    the only way to get rid of it for a while is by checking note action taken ( dangerous). is this okay to do, seeing the word dangerous does not make me want to check it.

    checking it helped for a while but then it popped up again - the file that I know is safe.

    so how do you stop a false positive from popping up.
     
  6. flipfire

    flipfire Moderately Boss Super Moderator

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    You can usually put certain files in an exemption/safe list. Try AVAST! or AVG if it keeps happening.
     
  7. Baserk

    Baserk Notebook user

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    Avira forum answer link.
     
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