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How to order from dell US for non US citizens

Discussion in 'Alienware' started by mfractal, Jan 19, 2010.

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  1. jabij5

    jabij5 Notebook Consultant

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    Awesome thanks. Im just curious, why did you get your online number in central Tampa? Theres an option on skype for Bradenton. And how much did the advanced warranty (for international coverage) cost you and how does it work? If one of your parts needs replacing you send your laptop to Dell in the US or do you have to have a Dell branch where you live? Personally, I'm trying to order the m11x which is going to go to Canada through myus.com and then a relative is bringing it here to Lebanon. I'm not sure if there's a Dell center here :/
     
  2. mobiousblack

    mobiousblack Notebook Evangelist

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    Just thought I should mention that they don't need a credit card issued in the states. I used my credit card and I am from the middle-east.
     
  3. mfractal

    mfractal T|I

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    oops. my bad, i did choose Bradenton i guess :) just forgot about it...
    One thing you could do is request parts dispatch instead of a tech support guy and have it sent to you to lebanon. you replace the part by yourself and send back the faulty part.

    they don't but you have to do it over the phone since, if you try to pay online when inputting your credit card, there's no option to choose the country of issue, just a state.. so it won't pass
     
  4. mobiousblack

    mobiousblack Notebook Evangelist

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    Yeah that is correct. I did place the order on the phone. Skype ftw? :p Just use Skype and I am sure you guys must have some sort of mail forwarding service? Like for example here in Kuwait I ordered my m11x through skype, gave em my credit card number, and then gave them the mail forwarding address. Did that with an XPS before aswell.
     
  5. jabij5

    jabij5 Notebook Consultant

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    I'm going to be doing the same but I have a quote already set with my specific config and address. I tried to order last month and things didn't work out so the rep gave me a quote number that I can just call and give to any rep whenever I'm ready to order. I'd just like to how much the international warranty is and if its worth the (most likely) high cost. Since this is a machine I'll have for a while I'd like to take good care of it and be able to fix any problems I enounter with it.
     
  6. mfractal

    mfractal T|I

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    i think it's totally worth it. For a 3k+ machine i'd want to have a complete care and international warranty. I am notcsure about te price. About 200 dollars I think. Why can't u just assemble it on dell website and see how much is it?
     
  7. jabij5

    jabij5 Notebook Consultant

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    Oh I didn't realize warranty options on the config page. I'll check em out and ask my rep about it when I order.
     
  8. mfractal

    mfractal T|I

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    fixed some explanations on the first page.
     
  9. jabij5

    jabij5 Notebook Consultant

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    I was wondering when I give my address in the states (myus address) should I say it is my address or a friends? Which is less likely to give me problems or make things sound fishy to them?
     
  10. sleey0

    sleey0 R.I.P. AW Side Topics

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    Why would they need to know? Is someone asking you who's address it belongs to?

    Isn't the point of this so you can have a US address? So you would tell them it is your address?

    Although, getting back to my first point, who is going to ask?
     
  11. mfractal

    mfractal T|I

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    :). They actually did ask me. And I told them it's a freight f/w company. They wanted to know the name even... Feel free to tell them, looks like they know it.
     
  12. jabij5

    jabij5 Notebook Consultant

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    Well, the thing is they ask for a phone number at that address to contact and you also have to have someone sign when it's delivered. So I guess I'll just get an online skype number over there (same area code as address) and then tell them to contact it. Should I pretend like I'm living over there and will be the one signing for the package? Or should I tell them I have a relative at that address and I'm sending it as a gift to them? If I remember correctly, last time I was on the phone with them trying to order they asked some questions that I sorta stumbled on...
     
  13. mfractal

    mfractal T|I

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    Man. Just tell them the truth. They won't have a problem.
     
  14. jabij5

    jabij5 Notebook Consultant

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    Oh, but they ask you if the laptop will be leaving the country (which in that case I think you have to pay some sort of fees). I was planning on not telling them it will be shipped out of the US.
     
  15. unreal25

    unreal25 Capt. Obvious

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    They asked me the same question, and I made a purchase in the USA (with US shipping address, card, etc.). I said "No". None of their freaking business what I'm doing with it. Unless they plan to take out the tax, which they weren't. :p
     
  16. mfractal

    mfractal T|I

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    I actually told them it'll leave us. They didn't charge anything extra for it. Just filled some sort of export document.
     
  17. unreal25

    unreal25 Capt. Obvious

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    The only thing extra you need, as far as I know, when sending something outside US (since I already sent some stuff) is customs declaration form. This needs to be attached outside on the package. It says exactly what's inside and what is it's value. I just made some stuff up for the values since what I was sending wasn't that expensive anyway. In some countries (or all?) I think they'll "estimate" the value if you don't declare it in advance. At the end you'll be ending up paying taxes in both countries for 1 item...

    So I guess it was either that or something related to it.
     
  18. jabij5

    jabij5 Notebook Consultant

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    Alright. When myus ships the package can you tell them to ship it as a gift in order to avoid customs in wherever its shipped to from the US?
     
  19. mfractal

    mfractal T|I

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    yes you can, although i doubt it will help, in my experience custom agents will not tend to believe a 3K$+ gift, but guess it's worth a try.
    you can also tell them to adjust the price of the laptop when it's there,mine was around 3200 in price, but they've priced it as 2100 when it came in.
    I wanted to have full insurance so i sent them the invoice and they've adjusted, but i have a feeling you want to adjust it the other way :)
    Keep in mind that the package is insured only for the declared value.

    I also upgraded to their premium membership since shipping prices go down with it and for me it was worth it.
     
  20. jabij5

    jabij5 Notebook Consultant

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    Yeah, mine will be around 800 dollars so I'll have them put down around that much and mark it as gift. If anything, I'm sure customs to Canada won't exceed 100 bucks. Thanks for the tips. Also an unrelated question..if the laptop dies and cannot be repaired by just replacing a part, how exactly would you get it fixed? Would you send it by mail to dell US?
     
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