How to get the Synaptics Touchpad Settings after the recent Windows update

Discussion in 'MSI' started by Ultra Male, Nov 21, 2018.

  1. Ultra Male

    Ultra Male Super Tweaker

    Reputations:
    17,753
    Messages:
    18,841
    Likes Received:
    26,676
    Trophy Points:
    931
    Show me an image of where it shows you that it's installed

    And how are you saying it indicates it's installed, then you sat right below that "Wont install." :rolleyes:
     
  2. AU4U

    AU4U Notebook Evangelist

    Reputations:
    83
    Messages:
    355
    Likes Received:
    32
    Trophy Points:
    41
  3. Ultra Male

    Ultra Male Super Tweaker

    Reputations:
    17,753
    Messages:
    18,841
    Likes Received:
    26,676
    Trophy Points:
    931
    To solve the "error code 0x803FB005", try this:

    1. Clear Windows Store Cache

    Press Winkey + R to open Run box

    Type WSreset.exe > Press Ok

    Retry installing software.



    2. Install using Safe Mode with Networking.



    Start > Type Msconfig in Search Bar

    Click on Boot Tab

    Select Safe Boot > Select Network

    Click Apply, Ok

    Reboot the system



    Try installing the app again



    When finished, go back to Boot Tab in msconfig and Uncheck Safe Boot.

    Click Apply, Ok

    Reboot and the system will Load Windows in Normal mode.
     
    Last edited: Dec 16, 2018
    Papusan and Donald@HIDevolution like this.
  4. Ultra Male

    Ultra Male Super Tweaker

    Reputations:
    17,753
    Messages:
    18,841
    Likes Received:
    26,676
    Trophy Points:
    931
    @AU4U

    I was tweaking someone's computer today via TeamViewer and when trying to install the Synaptics app, he got the same error like you. Then I thought of checking his driver version for the Synaptics Touchpad, it was 19.5.31.3 so I then went to device manager > mice and other pointing devices > right click on "Synaptics SMbus TouchPad" then choose Update Driver and let Windows update the driver it will download the Synaptics Driver 19.5.31.11 then after rebooting, we tried to install the app again and it installed just fine.
     
  5. AU4U

    AU4U Notebook Evangelist

    Reputations:
    83
    Messages:
    355
    Likes Received:
    32
    Trophy Points:
    41
    I did a clean install as recommended by MS to fix the missing Windows TP control problem .... It didn't fix it, is still missing.
    After the install I had the Nvidia and SynTP bugs. Fixed the Nvidia bug. PATCHED the SynTP bug. I still don't have the Windows TP controls.

    Unfortunately for MSI and Microsoft, the answer to this issue was patched here, and not by either of them. Shameful that MSI blamed Microsoft, and MS blamed MSI., each passing the buck to each other....Nothing was done about this issue.
    So ... Ultra Male ... Who's to be accountable for this problem?

    BTW, a +2 rep on the OP.
    nice-day-thumbs-up-smiley-emoticon.gif
     
    Last edited: Jan 5, 2019
Loading...

Share This Page