How to diy remote assistance

Discussion in 'Microsoft Windows XP and Vista' started by interestingfellow, Feb 28, 2012.

  1. interestingfellow

    interestingfellow Notebook Deity

    Reputations:
    275
    Joined:
    Mar 25, 2010
    Messages:
    875
    Likes Received:
    3
    Trophy Points:
    31
    OK,
    I'm a toughbook junkie, and occasionally have the need to access someone's computer(s) from a remote location, in order to perform trouble shooting and maintenance. Mostly family who don't know how to fix stuff'

    How do I virtually sit in front of thier computer from where ever I am. So, what is the easiest* way to do this? I need to be able to send them a link with *simple* non computer dork instructions to install/configure to allow me access. (I am vaguely familiar with several methods, but want to get your opinion).

    *easiest being defined as least amount of participation/need to know stuff on their behalf. I"m not trying to be deceitful here, they just need stuff fixed.
    Requirements: small footprint and low operating overhead. My laptop is centrino 1.2ghz single core and 1.25gb ram.
     
  2. Geekz

    Geekz Notebook Deity

    Reputations:
    613
    Joined:
    Nov 11, 2011
    Messages:
    972
    Likes Received:
    2
    Trophy Points:
    31
    you could install logmein on their system and login from your pc, iphone or android phone. free version has limitations though like no copy and paste or file transfer (iphone/android remote client is a paid app, while for the pc you just need to login on their website to control other pcs).
     
  3. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

    Reputations:
    9,502
    Joined:
    May 27, 2010
    Messages:
    5,569
    Likes Received:
    209
    Trophy Points:
    231
    Logmein is great.
    I personally use TeamViewer.
    Have it on my Android phone too. Very easy to use and never had a connectivity problem.

    Another good thing is that you don't have to install it to use it.
     
  4. DR650SE

    DR650SE The Whiskey Barracuda

    Reputations:
    7,339
    Joined:
    Feb 25, 2009
    Messages:
    8,129
    Likes Received:
    79
    Trophy Points:
    216
    I agree with Katalin, I use team viewer on all my systems. It's free to use. I even installed it on my Android, and can remote into my computers from my phone to install/uninstall apps and such. I personall use it to monitor all my rigs running Folding@home since I'm constantly out of town.
     
  5. TreeTops Ranch

    TreeTops Ranch Notebook Evangelist

    Reputations:
    270
    Joined:
    Jan 3, 2010
    Messages:
    659
    Likes Received:
    20
    Trophy Points:
    31
    TeamViewer seems expensive at $700+.
     
  6. tijo

    tijo Sacred Blame Super Moderator

    Reputations:
    6,931
    Joined:
    May 8, 2010
    Messages:
    9,525
    Likes Received:
    619
    Trophy Points:
    281
    From their website:

    700$+ is for businesses
     
  7. interestingfellow

    interestingfellow Notebook Deity

    Reputations:
    275
    Joined:
    Mar 25, 2010
    Messages:
    875
    Likes Received:
    3
    Trophy Points:
    31
    Cool,
    thanks ya'll, I'll have to check that out...
     

Share This Page