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how long from status "shipped" to DHL recognizes tracking#?

Discussion in 'Dell Shipping Order Status and Customer Service Is' started by Chuckles, Aug 6, 2007.

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  1. Chuckles

    Chuckles Notebook Consultant

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    How long does it take from when Dell status says "shipped", and gives a DHL tracking number, to when DHL's tracking page recognizes the tracking number?

    I am sorry if this has been asked before; i couldn't find it.

    Since these things are made in Asia, I didn't know if maybe it spends a couple of days in air freight before DHL actually gets it. It's shipping DHL Ground, so DHL isn't bringing it from Malaysia.
     
  2. FredTT

    FredTT Notebook Guru

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    My theory is that the Boxing Stage is actually when Dell brings them from Malaysia. When you go to shipped, thats when DHL in the States has it. Otherwise, they couldn't offer overnight.

    ~Fred
     
  3. Chuckles

    Chuckles Notebook Consultant

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    OK, thanks! I asked because the ship date was yesterday (Sunday) but DHL won't recognize the tracking number yet. Presumably it will happen this evening then.

    PS The status page never said "build", "boxing", etc. Just went from "in production" to "shipped".
     
  4. FredTT

    FredTT Notebook Guru

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    The status page isn't supposed to change. You find out about Knitting. Build, Testing, and Boxing by calling the automated order status phone line.

    ~Fred
     
  5. d94

    d94 Notebook Evangelist

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    not sure..i had something ship on the 3rd, but dhl still doesnt have tracking info, just that they were electronically notified or whatever on the 3rd
     
  6. HCW

    HCW Notebook Deity

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    Chances are you will get your laptop before you can track it at Dell.con
     
  7. djg08642

    djg08642 Notebook Enthusiast

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    DHL tracking is almost worthless. I found out from FlightAware that my laptop left a tiny airport somewhere in Ohio yesterday at 11am and only had to fly to Wisconsin but still hasn't arrived. So it either crashed, or DHL tracking doesn't work on the weekends.
     
  8. bigmo

    bigmo Notebook Consultant

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    I found that calling DHL 800-CALL-DHL is more up to date than their website was. Try that and see if you get more detailed information.
     
  9. djg08642

    djg08642 Notebook Enthusiast

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    All mine says is "Left a DHL facility" Should it say where?
     
  10. XxXKUL

    XxXKUL Notebook Consultant

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    well I still have tracking info on mine, its in my state now in the shipping hub
     
  11. Shiznitz21

    Shiznitz21 Notebook Enthusiast

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    XxXKUL-- mine also shipped yesterday and I have yet to get any tracking info. How soon did you receive yours?
     
  12. bigmo

    bigmo Notebook Consultant

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    no but it should give you your EDD!!
     
  13. Weapon X

    Weapon X Notebook Guru

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    I agree. I was in the boxing stage for 4 days.
     
  14. XxXKUL

    XxXKUL Notebook Consultant

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    I didn't have the tracking info for like 3 hours I think, but every once in awhile the tracking info on dell is unavailable at times. How long you been in shipping?
     
  15. Shiznitz21

    Shiznitz21 Notebook Enthusiast

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    I've been in shipping status a little over 24 hours
     
  16. XxXKUL

    XxXKUL Notebook Consultant

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    hm... well this is what happened. I for some reason woke up around 3 am and checked it and it said it was in shipping but the info wasn't available, then went back to bed. Then I woke up around 6:30ish and the info was up.

    I really don't know what to say, but if the info for your shipping isn't up by tomorrow morning either give dell or dhl a call
     
  17. st_stephen

    st_stephen Notebook Enthusiast

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    It only took one business day from the Dell "shipped" status change to the active tracking in DHL - I've found no difference so far between the DHL phone # and the DHL website. But right now the status is "Processed at DHL facility"
     
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