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How long does it take to get out of the "Order Processing" stage?

Discussion in 'Dell' started by Soilbleed19, Sep 7, 2006.

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  1. Soilbleed19

    Soilbleed19 Notebook Consultant

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    I orderd my XPS M1210 2 days ago and I've been looking at the status here
    and there. And it's been in "Order Processing" since I placed the order.
    The "Production Date" keeps moving up. I know this is normal.
    But I'm just wondering how long it usually takes to get out of the "Order Processing" stage.

    *EDIT*

    So, I called Dell. She said it was "on hold". So she took the hold off and put a rush on it. She said it should be in production on tuesday and in Canadian borders by friday. and maybe 3-4 days after that to get here.
    Lesson here: Calling helps.
     
  2. quiong

    quiong Notebook Consultant NBR Reviewer

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    If it's stuck at order processing, i think that it might mean your payment has not been cleared for some reason. For most people, just a few minutes after they order a system, they get past order processing (a checkmark appears next to it). Most people seem to get stuck at "pre-production" or "boxing" instead, which is pretty normal. If the estimated delivery date keeps moving up, you should call Dell and ask what's up.
     
  3. Jeff Coleman

    Jeff Coleman Notebook Evangelist

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    Mine has been stuck for 5 days, and it's still in "Pre-production"
     
  4. Soilbleed19

    Soilbleed19 Notebook Consultant

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    On the phone they said it was cleared. I just read that another thing that'll
    keep it in "Order Processing" is "Pending Availability of Parts".
     
  5. aglowlight

    aglowlight Notebook Guru

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    Mine stayed in the pre-production phase for over a week. Today it moved from the pre-production to the testing phase. My order was placed on 8/29 and has an estimated ship date of 9/13.
     
  6. Cicindela

    Cicindela Newbie

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    Dell states that ordering a Core 2 may delay your order. When I ordered a Dual Core it was through production inside 24 hours and boxed and sent in 48.
     
  7. dudeimgonnagetadell

    dudeimgonnagetadell Notebook Guru

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    i ordered mine on the 4th and mine changed to "pre production" almost instantly and changed to "in production" like two days later....it hasnt moved since
     
  8. Soilbleed19

    Soilbleed19 Notebook Consultant

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    Yeah... I recently heard about the back order on the Core 2 Duo.
    But...I think it's worth it.
     
  9. dudeimgonnagetadell

    dudeimgonnagetadell Notebook Guru

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    whats a backorder?
     
  10. Soilbleed19

    Soilbleed19 Notebook Consultant

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    When they don't have it in stock and we have to wait 'till they get more.
     
  11. outkastland

    outkastland Notebook Evangelist

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    this is a very common issue with dell, such a busy time of year for them
     
  12. Soilbleed19

    Soilbleed19 Notebook Consultant

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    Yeah, Back-to-School must be almost like christmas season to them.
     
  13. foosa123

    foosa123 adsfjldsajflkajsdfa

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    well if you are checking the status of your order online then it will be stuck at one spot for a long time...but if you call then they will tell you the right status.
    my status online used to be "in production" up until the 5th of sept, and when i called them on sept 5th, they said it was shipped out on the 2nd. so the online one isnt accurate
     
  14. Soilbleed19

    Soilbleed19 Notebook Consultant

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    Oh, cool.
    Thanks for the info. I'll call them first thing tomorrow to check.
     
  15. foosa123

    foosa123 adsfjldsajflkajsdfa

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    np...but (theres always a but, lol) be prepared to be on hold for at least 30 minutes if they say all the lines are busy, thats how long i was on hold for
     
  16. Soilbleed19

    Soilbleed19 Notebook Consultant

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    Lol ahh yes, the infamous hold times. I was clocked in at over 30 minutes myself. Haha. I'll try to call RIGHT when the lines are open in an attempt to beat traffic.
     
  17. foosa123

    foosa123 adsfjldsajflkajsdfa

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    good...tahts the smart thing to do :D
     
  18. thesc0re

    thesc0re Newbie

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    I ordered my M1210 on the 5th Sept in the UK, It stayed at Pre-Production until the 7th and then moved to Production for half a day and today its at Delivery Preparation. They have estimated Delivery for the 13th if not sooner. I hope i get it on Monday 11th.:)
     
  19. dudeimgonnagetadell

    dudeimgonnagetadell Notebook Guru

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    dang hows your ship date 5 days sooner than mine even though i ordered a day before :(
     
  20. knlmwq

    knlmwq Notebook Consultant

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    right now my status is at boxing. Has anyone experienced long delays at this stage? My production phase was completed all in one day but now it is stuck at boxing
     
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