1. You may have noticed things look a little different around here - we've switched to a new platform (XenForo) and have some new forum styles and features. This how-to guide will help you find your way around. If you find anything that looks strange, post it in this thread.

How is the progress on Lenovo orders?

Discussion in 'Lenovo' started by novi84, Sep 15, 2008.

Thread Status:
Not open for further replies.
  1. novi84

    novi84 Notebook Geek

    Reputations:
    10
    Joined:
    Aug 9, 2008
    Messages:
    80
    Hi,

    I was just wondering how the progress is on Lenovo orders? I ordered a week ago, and it says "In process". Will it change before it gets shipped? Ex. will it says "Building" or something?
     
  2. Supermans

    Supermans Notebook Consultant

    Reputations:
    90
    Joined:
    Sep 1, 2008
    Messages:
    154
    I ordered my X200 on 08/05/08 and it has stayed at the in process level since day one. Today is 09/15/08 so it has been almost a month and a half being delayed. They have claimed it is due to a shortage in the 9 cell battery, and today they are saying there was an error in my configuration on their end after they did a final hardware test that they do before shipping. So who knows where the mistake was in my order... I'll keep you updated and hope you don't experience such a long wait as I have...
     
  3. melcron

    melcron Notebook Guru

    Reputations:
    1
    Joined:
    Sep 8, 2008
    Messages:
    70
    I ordered 10 days ago and mine still says "In process" as well. Estimated ship date is 9/30.
     
  4. Lew

    Lew Notebook Deity

    Reputations:
    193
    Joined:
    Mar 10, 2006
    Messages:
    733
    Not in my experience. It will sit "In Process" until it shows "Shipped" and presents a tracking number.

    A call to customer service may net more details such as whether the order is in credit verification, being assembled, etc.
     
  5. emorphien

    emorphien Notebook Geek

    Reputations:
    0
    Joined:
    Sep 1, 2008
    Messages:
    92
    I ordered a T400 on Sunday 8/31 and it arrived Friday 9/5. I was happy!

    Actual status updates on the order on their site are pretty vague and useless though from what I saw with my order.
     
  6. TravisBean

    TravisBean Notebook Evangelist

    Reputations:
    805
    Joined:
    Jul 7, 2008
    Messages:
    500
    Credit verification, gee, that was a fun expierience. My order still says--in process. Oh well, perhapes I'm just being slightly impatient. My only real complaint is that the reply you get to an asked question varies from one rep to another.One salesman said my order was good to go, and another rep said I had to update billing info with my bank , for my order was on bank hold. My bank said that there was no record of anything being on hold, and after going back and forth between Lenovo and my bank, I finally got an E mail saying "congratulations your order has been accepted". Now this was a full week & a half after I placed my original order, so I guess that Lenovo is just now actually putting my build configuration in line with other orders to be built.
     
  7. afty

    afty Notebook Guru

    Reputations:
    125
    Joined:
    Aug 23, 2008
    Messages:
    64
    There are no steps between "in process" and "shipped." I was ranting about this in another thread. If Lenovo just gave more info on the order status website, I think it would save them a lot of phone calls from people wanting to know when their laptops are going to ship.
     
  8. TravisBean

    TravisBean Notebook Evangelist

    Reputations:
    805
    Joined:
    Jul 7, 2008
    Messages:
    500
    "Bravo!"....................
     
  9. novi84

    novi84 Notebook Geek

    Reputations:
    10
    Joined:
    Aug 9, 2008
    Messages:
    80
    That's what I thought. I got the invoice/order confirmation mail the day after I made the order, and they put a hold on my bank account as well.

    However, when I e-mailed my sales rep at Lenovo, i got this answer:

    "I have sent a note in to the credit team to look at your order. They are behind with orders and are taking longer then expected to release an order form a hold."

    Guess there are delays all over the place.
     
  10. SuperAwesomeMan

    SuperAwesomeMan Notebook Enthusiast

    Reputations:
    1
    Joined:
    Aug 15, 2008
    Messages:
    39
    I thought the shipping delays only applied to thinkpads ordered before all the problems with Lenovo's site got cleared up. I guess not. Or the problems are still there. Anyways, I ordered a W500 with 2 day shipping last Saturday and it wont ship until 9/29. But my delays are nothing compared to the delays I've been hearing about from you guys. I wonder, does choosing 2 day shipping actually delay your notebook?
     
Thread Status:
Not open for further replies.

Share This Page