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How is the progress on Lenovo orders?

Discussion in 'Lenovo' started by novi84, Sep 15, 2008.

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  1. novi84

    novi84 Notebook Geek

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    Hi,

    I was just wondering how the progress is on Lenovo orders? I ordered a week ago, and it says "In process". Will it change before it gets shipped? Ex. will it says "Building" or something?
     
  2. Supermans

    Supermans Notebook Consultant

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    I ordered my X200 on 08/05/08 and it has stayed at the in process level since day one. Today is 09/15/08 so it has been almost a month and a half being delayed. They have claimed it is due to a shortage in the 9 cell battery, and today they are saying there was an error in my configuration on their end after they did a final hardware test that they do before shipping. So who knows where the mistake was in my order... I'll keep you updated and hope you don't experience such a long wait as I have...
     
  3. melcron

    melcron Notebook Guru

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    I ordered 10 days ago and mine still says "In process" as well. Estimated ship date is 9/30.
     
  4. Lew

    Lew Notebook Deity

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    Not in my experience. It will sit "In Process" until it shows "Shipped" and presents a tracking number.

    A call to customer service may net more details such as whether the order is in credit verification, being assembled, etc.
     
  5. emorphien

    emorphien Notebook Geek

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    I ordered a T400 on Sunday 8/31 and it arrived Friday 9/5. I was happy!

    Actual status updates on the order on their site are pretty vague and useless though from what I saw with my order.
     
  6. TravisBean

    TravisBean Notebook Evangelist

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    Credit verification, gee, that was a fun expierience. My order still says--in process. Oh well, perhapes I'm just being slightly impatient. My only real complaint is that the reply you get to an asked question varies from one rep to another.One salesman said my order was good to go, and another rep said I had to update billing info with my bank , for my order was on bank hold. My bank said that there was no record of anything being on hold, and after going back and forth between Lenovo and my bank, I finally got an E mail saying "congratulations your order has been accepted". Now this was a full week & a half after I placed my original order, so I guess that Lenovo is just now actually putting my build configuration in line with other orders to be built.
     
  7. afty

    afty Notebook Guru

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    There are no steps between "in process" and "shipped." I was ranting about this in another thread. If Lenovo just gave more info on the order status website, I think it would save them a lot of phone calls from people wanting to know when their laptops are going to ship.
     
  8. TravisBean

    TravisBean Notebook Evangelist

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    "Bravo!"....................
     
  9. novi84

    novi84 Notebook Geek

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    That's what I thought. I got the invoice/order confirmation mail the day after I made the order, and they put a hold on my bank account as well.

    However, when I e-mailed my sales rep at Lenovo, i got this answer:

    "I have sent a note in to the credit team to look at your order. They are behind with orders and are taking longer then expected to release an order form a hold."

    Guess there are delays all over the place.
     
  10. SuperAwesomeMan

    SuperAwesomeMan Notebook Enthusiast

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    I thought the shipping delays only applied to thinkpads ordered before all the problems with Lenovo's site got cleared up. I guess not. Or the problems are still there. Anyways, I ordered a W500 with 2 day shipping last Saturday and it wont ship until 9/29. But my delays are nothing compared to the delays I've been hearing about from you guys. I wonder, does choosing 2 day shipping actually delay your notebook?
     
  11. Tobra

    Tobra Notebook Enthusiast

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    After 2 est ship date delays, I just received a cancellation notice on a fully loaded T61p order I had placed on 08/03. Notice states I have 5 days to respond but basically no T61p will be built regardless.

    Now before I hear about how the T61p is discontinued, this order was placed when Lenovo still offered them and the shift in ship dates would imply they intended to fulfill the order.

    At any rate, anyone think there might be something to gain by responding...say a hardship discount on a T400 or T500???
     
  12. Supermans

    Supermans Notebook Consultant

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    Ask to get compensation for your troubles as this to me is unprecedented. At the very least, you should get $100 off your next order approved by a supervisor. Then go online and get the best price you can.. CPP seems to be the best deal at the moment, just do a search online to find a code.. Then after you place the order, you have to wait until your credit card is charged and call them up again pointing to the "notation in your account which would be in your cancelled order number" about the credit... It is a long process but will be worth it if you can get something back.
     
  13. LGt400

    LGt400 Notebook Geek

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    asides from the fact that my Tracking shows the package leaving Alaska TWICE, everything is on schedule (extreme sarcasm)!
     
  14. TravisBean

    TravisBean Notebook Evangelist

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    So sorry to hear of cancellation, New Egg is showing a T61p in stock with the older T7500 CPU and Vista ultimate. ( I want XP pro) http://www.newegg.com/Product/Product.aspx?Item=N82E16834146335&Tpk=T61p I guess the word is out that there is a T61p shortage for I just noticed 3rd party resellers have raised thier prices on the P model. Thats a double ouch.
     
  15. novi84

    novi84 Notebook Geek

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    They build them in Alaska?? Wow..
     
  16. mikec

    mikec Notebook Evangelist

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    Mine went from Hong Kong to Alaska in 1 day.

    Then onto Ontario CA the next day.

    Exception for customs review...I hope it clear up/they aren't taking the laptop apart ;-)
     
  17. chen

    chen Notebook Deity

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    I ordered on August the 5th, it's still "in process"......at Lenovo forum.....some people are actually waiting 5 weeks for a T61 too.....still there are many that receive their laptop before the estimated ship date which is good
     
  18. jeffjose

    jeffjose Notebook Guru

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    Same Here.
    Order date: 09/06/08
    Status: Shipped on 09/14/2008



    ONTARIO,CA, US 09/16/2008 8:52 A.M. ADDITIONAL CLEARING AGENCY INFORMATION OR DOCUMENTATION IS REQUIRED FOR CLEARANCE / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE


    ONTARIO,CA, US 09/15/2008 11:13 P.M. IMPORT SCAN
    09/15/2008 10:15 P.M. ADDITIONAL CLEARING AGENCY INFORMATION OR DOCUMENTATION IS REQUIRED FOR CLEARANCE
    09/15/2008 10:05 P.M. ARRIVAL SCAN


    ANCHORAGE,AK, US 09/15/2008 3:47 P.M. DEPARTURE SCAN
    09/15/2008 12:55 P.M. ARRIVAL SCAN


    CHEK LAP KOK,HK 09/15/2008 7:27 P.M. DEPARTURE SCAN
    09/15/2008 3:30 P.M. EXPORT SCAN
    09/15/2008 3:30 P.M. ORIGIN SCAN


    HK 09/15/2008 1:32 A.M. BILLING INFORMATION RECEIVED
     
  19. havoc531

    havoc531 Notebook Evangelist

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    Tobra, that sucks about your cancellation. I have the contact info for one of the Canadian CSRs, and you could call her and demand to speak to a supervisor. You would no doubt get a sweet deal on whatever your replacement will be.
     
  20. grasspuppet

    grasspuppet Notebook Enthusiast

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    I placed my order for an X200 on 09/11 with a 2.4 GHz, 4 cell, Vista Business w/XP downgrade, 160 GB 7200RPM, and 2 GB of RAM. The estimated ship date is 09/25. We'll see.
     

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