How good is Lenovo Onsite Warranty compared to Dell?

Discussion in 'Lenovo' started by mnd99, Jun 8, 2019.

  1. mnd99

    mnd99 Notebook Consultant

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    Hi there,

    So I see Lenovo offers onsite warranty service/repair just like Dell does. Though I won't comment on the individual technicians themselves, the whole system Dell has about warranty claims and repairs and parts orders have been satisfactory to me. No major headaches. I felt like I was taken care of. I'm just wondering how Lenovo onsite warranty experience is for you guys? Thanks for any feedback.
     
  2. User32

    User32 Toughbook Master Race

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    Aside from my P50 being garbage, I have zero complaints about the On Site Service by Lenovo/IBM here in The Netherlands.
     
  3. sisqo_uk

    sisqo_uk Notebook Deity

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    On par. Better if anything.


    Sent from my iPhone using Tapatalk
     
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  4. KenNashua

    KenNashua Notebook Enthusiast

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    While I was totally dissatisfied with the depot repair, the onsite was great. Motherboard and screen replaced in about an hour.
     
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  5. codeHusky

    codeHusky Notebook Enthusiast

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    From what I've heard, Lenovo's on-site is a pretty good deal. Someone had a Y740 with SEVERE backlight bleeding and Lenovo shipped them a replacement unit without even needing the original back first. All the guy had to do was ship the original laptop back in the box the replacement came in.
     
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  6. werewolf

    werewolf Notebook Consultant

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    Another thing that's worthwhile is Lenovo's premium tech support. I used it only once and instead of getting some buffoon in India telling me to make sure my computer is turned on I actually got a quick callback from a friendly and knowledgeable person.
     
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