How good is Lenovo Onsite Warranty compared to Dell?

Discussion in 'Lenovo' started by mnd99, Jun 8, 2019.

  1. mnd99

    mnd99 Notebook Consultant

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    Hi there,

    So I see Lenovo offers onsite warranty service/repair just like Dell does. Though I won't comment on the individual technicians themselves, the whole system Dell has about warranty claims and repairs and parts orders have been satisfactory to me. No major headaches. I felt like I was taken care of. I'm just wondering how Lenovo onsite warranty experience is for you guys? Thanks for any feedback.
     
  2. User32

    User32 Notebook Deity

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    Aside from my P50 being garbage, I have zero complaints about the On Site Service by Lenovo/IBM here in The Netherlands.
     
  3. sisqo_uk

    sisqo_uk Notebook Deity

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    On par. Better if anything.


    Sent from my iPhone using Tapatalk
     
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  4. KenNashua

    KenNashua Notebook Enthusiast

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    While I was totally dissatisfied with the depot repair, the onsite was great. Motherboard and screen replaced in about an hour.
     
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  5. codeHusky

    codeHusky Notebook Guru

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    From what I've heard, Lenovo's on-site is a pretty good deal. Someone had a Y740 with SEVERE backlight bleeding and Lenovo shipped them a replacement unit without even needing the original back first. All the guy had to do was ship the original laptop back in the box the replacement came in.
     
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  6. werewolf

    werewolf Notebook Consultant

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    Another thing that's worthwhile is Lenovo's premium tech support. I used it only once and instead of getting some buffoon in India telling me to make sure my computer is turned on I actually got a quick callback from a friendly and knowledgeable person.
     
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  7. Mr.Claw

    Mr.Claw Notebook Consultant

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    I'm planning to switch to Lenovo from Dell, and this was one of my main concerns since Dell has been fabulous with onsite warranty so far.
    Glad to hear that Lenovo is at least on par.

    How about their International onsite warranty? Anyone here have any experience with it?
     
  8. Eclipse2016

    Eclipse2016 Notebook Geek

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    With Dell and HP mobile workstations I have never needed any form of warranty repair service. With Lenovo all of my machines required warranty repairs for one reason or another. With my P510 workstation the repair took 1 month due to back-ordered parts. My P51 couldn't be repaired after 3 tries. I wish you luck in your switch to Lenovo.
     
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  9. Eason

    Eason Notebook Virtuoso

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    I found Dell's support to be far better than Lenovo's in Hong Kong.
     
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  10. kfxsti

    kfxsti Notebook Evangelist

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    I called today regarding that thermal pad issue I had upon receiving the laptop.. and after 15 mins on hold.. the poor fella didn't know what a thermal pad was.. and asked if I would just send my laptop in for repair.. all I wanted to know was what was the documented or correct thermal pad size for the laptop. Lol
     
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