HIDevolution's Warranty!

Discussion in 'Reseller Feedback Forum' started by Spartan, Nov 30, 2015.

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  1. Spartan

    Spartan Notebook Nobel Laureate

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    Right, so I ordered a 3 year Global Warranty with my Clevo P870DM-G that I purchased from HIDevolution and what the global warranty entitles me for is, in the event of something bad happening to my system that requires me to ship the unit to them, they would pay the shipping charges back and forth and since I live in Dubai, that means it's a pretty expensive shipment to start off with.

    Now unfortunately, my P870DM-G's Insert/Scroll Lock Key on the top right next to the DEL key popped out after hitting it lightly a few times, mind you I have very soft girly hands so I didn't like abuse it or anything.

    So they sent me a key the other day without me even paying for the shipping cost which is very generous. That key though has the same issue, I fitted it properly but if I would press it like 10 times it would just pop out again.

    So now they are sending me a full keyboard again and preparing a step by step video on how I should do the keyboard swap! The cherry on the topping though it, they informed me that these 2 free shipments are not counted from the free shipments that I have on my warranty and that I am still entitled for the 2 free shipments of the unit should the need arise in the future!

    So not only was my whole ordering and online build great, but their warranty is awesome as well. They even sent me the key and keyboard this time within a couple of hours of me reporting it I had my FedEx tracking number!

    @Mr. Fox
     
  2. mrmylanman

    mrmylanman Notebook Consultant

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    That's pretty awesome service!
     
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  3. SystemXS

    SystemXS Notebook Consultant

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    Nice service. I laughed at the girly hands part though. :p
     
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  4. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    Nice story, bro.

    You must use Palmolive dishwashing liquid to keep your hands so nice and soft.

     
  5. Spartan

    Spartan Notebook Nobel Laureate

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    ROFL :D
     
  6. Spartan

    Spartan Notebook Nobel Laureate

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    I emailed Eurocom telling them that I have Prema BIOS v1.3 but now there is a Prema BIOS 1.5 so they can send it to me 4 days ago and still no reply. Very slow communication on their part.

    I then emailed HIDevolution who were the ones to order the Sky X9 for me through Eurocom expressing my disappointment and got a reply within 1 hour telling me that my email has been sent to their contacts at Eurocom and will be dealt with in an expedited manner!

    It's awesome when you have a reseller to back you up. It's all these small things that count after buying a system.
     
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  7. Spartan

    Spartan Notebook Nobel Laureate

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    Eurocom has replied to HIDevolution within minutes! Heh! So they are ignoring my emails!

    They told them that I have the latest Prema BIOS 1.3 and the new one will only be out by April. This is BS. I know 1.5 is available! They are just too busy to handle their customers.
     
  8. XMG

    XMG Company Representative

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    To stick within the forum rules, I'm not commenting on any individual company here - just explaining that it is the responsibility of a reseller to support their customers as the first and primary point of contact. It's great that you have such a good experience with your reseller, but when a reseller sells a product then they also take up the responsibility of the primary contact in most cases:)
     
  9. Spartan

    Spartan Notebook Nobel Laureate

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    you're right. After my aggravation with Eurocom. HIDevolution hooked me up with the latest 1.5 BIOS :)

    All good now
     
  10. bloodhawk

    bloodhawk Derailer of threads.

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    Bwahhahaha, i had the v1.5 last week. But HIDEvolution wont give it to me. You lucky dog. Not their fault. (i guess?)
     
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