HIDevolution Experience ! High Temps 99c+ on a new Gaming Laptop, Amateur Thermal Paste Job(Photos)

Discussion in 'MSI' started by jojonono, Oct 27, 2020.

  1. jojonono

    jojonono Notebook Guru

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    Hi

    Update: 10-Nov-20
    since no one noticed this in their MSI laptops i will raise this issue for future GS75 owners..
    I noticed that the CPU heatsink is tied with 3 screws only, I think this is related to the disproportional temp between the cores i saw on the GS75 !
    https://ibb.co/TY2bLVD
    the best option IMO is to use LM, currently am not exceeding 99c, but the temps are pretty close: http://grabilla.com/0ab0a-043c1b53-2b80-44b3-ab21-fb2da0be2aaa.png
    what i did this time is tightening the Up screw more than the bottom ones (but all are well tightened), i think the lower screws were creating more tension and hence the EVEN numbers of the cores were seeing LOWER temps, the overall the ODD core numbers were seeing higher temps ! due to that flawed heatsink around the most critical part which is the CPU, also am seeing less thermal throttling for some reason and no longer hitting 100c under stress test !...

    ===========

    I have been recently posting several threads here and there, I recently bought an MSI GS75 Stealth from HIDEvolution, I came to know about them from MSI Website thinking they would be decent, they were bragging in their chat that they ship 40-70 System Internationally everyday, from my experience with them they'd better do something else not sell gaming laptops ! They have many services offered with each and every laptop including screen calibration, ram, ssd upgrade, but what caught my attention is that they were offering a Custom Thermal Paste job (Gelid-Extreme) for 65$, i read on few placed the GS75-Stealth had some relatively higher temps, but if i only knew that they are such hobbyists and amateurs i wouldn't have chosen that service !

    M laptop arrived like 2 months ago and i have been posting here and there asking about the temps, when playing Doom Eternal, Stress testing, or even playing an android emulator, they the temps would go as high as 99-100c, actually Core Temp wouldn't even read values higher than 100c, so i wouldn't be surprised if it actually went beyond that !!

    some of my threads:
    https://forum-en.msi.com/index.php?posts/2003940/
    https://forum-en.msi.com/index.php?posts/1996696/

    Here:
    http://grabilla.com/0aa1b-1004f025-5634-4826-b95f-2b60ce954611.png

    Also on techpowerup and YouTube..


    I was basically asking if my temps were ok or not, most replies were either NOT or GARBAE !

    I then started really worrying since when encoding a video using premiere pro would hit 99-100c even in a freezing cold room ! there was just no way to fix that !...

    Since then I've been always referring back to them, since they have supposedly installed a Custom Thermal Paste, and from my experience in this area, any custom TP, especially something like the Gelid-Extreme (i used it in the past) SHOULD exceed the stock TP !...

    First email:
    http://grabilla.com/0aa1b-34a2dfc1-72f7-46e5-8c11-f390b0b2dc16.png

    Here they agreed getting 99c-100c is NOT normal when gaming !:
    http://grabilla.com/0aa1b-77cb5cb2-949f-413b-acf6-30a824a360bd.png

    Here they claimed AIDA64 never exceeded 94c when testing my system which they kept stressing about that they have a STRICT Quality Control !!
    http://grabilla.com/0aa1b-5fc2063a-df35-43f3-9918-3652011cefea.png

    My reply to them i get those results with AIDA64:
    http://grabilla.com/0aa1b-aa0247f6-eb45-4512-a967-ef9c62af5661.png

    Then they provided test results from similar system claiming it never exceeded 90-94c (i have the pdf with me !)

    While you can clearly see temps reaching 99-100c

    then they asked me to remove the heatsink and tear down the laptop and see if the thermal paste was applied properly or not !

    Since then i didn't do nothing for quite some time because this laptop was my MAIN work laptop and i had no time doing this, also i was really WORRIED doing this because i had little experience doing so...

    I decided nonetheless to ask for a refund for 65$ + crappy temps supposedly using a high end Gelid Extreme TP !! because they simply couldn't fix my problem, and i wanted to take my laptop to the service center to look at it ! Shane from HIDE, replied asking for my paypal account and then he vanished into thin air !...

    I latter on bought my OWN thermal grizzly TP, reading a lot of excellent reviews about it, it was really costly for a 3g syringe only at around 20$ but supposedly superior to all other NONCONDUCTIVE TP...

    I was worried really taking out the MOBO since it was flipped up side down, and i didn't want to screw my 2020 USD gaming laptop, until i finally decided to do so after watching this amazing video:




    The job took my 3 Hours of Excruciating pain and worrying, I disassembled the thing with extreme caution:
    http://grabilla.com/0aa1b-ca47fa5a-6835-458d-aca0-5159c31de3e5.png

    http://grabilla.com/0aa1b-bda91c3c-b4de-4953-ba13-ec7260b49460.png


    Then i was on my own removing the heatsink since there was No tutorial explain how to do it for the GS75, only the GS66, but i didn't need to watch it, i guess it was straight forward, removing 7 screws (one was stripped) but eventually i got it done:


    AFTER RREMOVING THE HEATSINKY I WAS AMAZED AT THE CRAPPY REDICULOUS AMOUNT OF THERMAL PASTE APPLIED AND THE JOB OVERALL LOOKED LIKE A PAINT OF A 3 YEAR OLD !!!!

    THE AMOUNT OF THERMAL PASTE THEY APPLIED WAS NOT ONLY GENEROUS BUT IT WAS A MESS ALL OVER THE SOCKET AND COMING OUT AROUND THE EDGES WITH TRACES OF THIN LINES HERE AND THERE !!!!


    Looking over here it looks like some pouring thermal paste like there is no tomorrow !!
    http://grabilla.com/0aa1b-7a89aad1-7abf-4ad0-aa36-4395f60ee832.png

    the excess thermal paste was really thick coming out from the sides after the removal of the heatsink which is a clear evidence they put a lot of TP material !!

    looking here too for both the CPU and GPU showing the paste at some areas even coming out from the socket touching the motherboard, i know its nonconductive, but that an amateur work in my book !!
    http://grabilla.com/0aa1b-1ce5710f-ab5c-43df-98b2-49f4ec75acb2.png


    look carefully at this mess an sorry for the lack of focus from my phone camera !!
    http://grabilla.com/0aa1b-f0bbaa19-ab51-4e1f-9895-46cea402c721.png


    this material was all over the place no wonder the heat dissipation wasn't optimal and extremely inefficient !
    http://grabilla.com/0aa1b-50526b3a-8fd1-44db-acf4-2887fc5999b3.png


    again here is how EXCESSIVE they applied thermal paste it was coming out from the edges:
    http://grabilla.com/0aa1b-2f955720-c78f-4c4b-a2c2-d873b13d373b.png

    I even suffered to remove the thermal paste they applied because simply it was too much and it was going inside the pours and little openings and gaps in the heatsink and around the edges of the GPU mostly...!!

    here you can see what am talking about:
    http://grabilla.com/0aa1b-79272bae-4175-405f-9ecf-21f202cb0fcf.png

    LOOKING AT SUCH DEGREE OF CRAP JOB DONE THEY HAVE NO SHAME TREATING A NEW CLIENTS LAPTOPS AND SYSTEMS LIKE THAT !!!! LET ALONE OFFERING SUCH A CRAP JOB FOR 65$ AND BRAGGING THEY SHIP 70 SYSTEMS INTERNATIONALY A DAY ! ITS UNJUSTIFIBLE BEING ON MSI WEBSITE FOR AUTHORIZED RESELLERS AND HAVING TO DO SUCH A CRAP THERMAL WORK !! ALSO SUCH A TP JOB SHOULD GIVE LESS TEMPS NOT HIGHER TEMPS SO WHATS THE POINT IN GETTING IT DONE THE FIRST PLACE !!

    It took my a good 30 minutes cleaning every thing out, using artic silver cleaner and polisher, i applied a 3x3mm of the Thermal grizzly as recommended, i think they must have really huge amount of Thermal Paste they wanted to get rid off !

    I then returned everything back, and thank god they system was functional again !

    again those are my temps before when gaming using memu emulator reaching 97-99c:
    http://grabilla.com/0aa1b-aa957eb1-b779-45f7-a9a7-59a860aafd24.png

    in a very cool room (i was wearing a jacket) but it managed to hit 99c, maybe 100c.

    and now it is in 80-94c max !
    http://grabilla.com/0aa1b-64c0a94c-e7de-4c6c-bc09-9b4829ebd6a9.png

    I was glad to fix my issue on my own, but they made me pay 65$ for EVEN WORSE RESULTS !! and wasted a lot of my valuable time and i even had to open up my own brand new laptop which am not totally happy about !!...

    i will never recommend their services to anyone, if one thing i came to know about HIDEvolution is that they are a bunch of Amateurs, and i feel absolutely obligated to shared my experience with everyone out there and with MSI especially, am sure they had done this crap before to other clients (or maybe 70+ clients a day) and MSI needs to know about this and everyone considering them as a provider !


    god speed,
     
    Last edited: Nov 10, 2020
  2. TheReciever

    TheReciever D! For Dragon!

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    None of your picture links seem to work for me.

    Sounds like you may have had bad contact pressure or a thermal pad wasnt correctly placed, its all it takes for basically any system to be unstable, even more so on these thin laptops.

    @Spartan@HIDevolution
     
  3. jojonono

    jojonono Notebook Guru

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    Thats strange !

    I have reuploaded them for you and anyone having the same issue and placed a title on some of them:
    https://ibb.co/JmdYfwX
    https://ibb.co/HKDpnfM
    https://ibb.co/mGgxkgr
    https://ibb.co/93H0N60
    https://ibb.co/FXbJ6GW
    https://ibb.co/0Q7Q5n4
    https://ibb.co/0qsXN3k
    https://ibb.co/SdH0bmP
    https://ibb.co/wz41FZ1

    As for the new temps after I fixed it:
    https://ibb.co/PWZX1c9

    not sure if you are referring to a thermal pad or thermal paste on both the cpu and gpu, the heatsink was fixed properly, but the excessive amount of paste was coming out from the edges which means they probably flooded the chipsets with too much paste, it wasn't pretty to look at, and for sure it didnt perform well !...

    sadly they charged me 65$ for a terrible job and i ended up fixing it on my own !
     
    Last edited by a moderator: Oct 27, 2020
  4. TheReciever

    TheReciever D! For Dragon!

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    Yeah looks to be pretty generous on the thermal paste, which in and of itself isnt exactly a deal breaker generally

    Generally speaking if you have poor contact that will cause the issue of hitting TJmax immediately even with lighter loads

    Its looking better now but it would irritate me to have a 12c core differential, but its generally why I dont buy these types of laptops in the first place.
     
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  5. senso

    senso Notebook Deity

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    Excess of thermal paste is only reducing the store profit, because it just oozes out, like you see, nothing BAD in that.
    What is bad is the round void in your CPU, indicating that it cooked the paste and the paste pumped out of that spot, coverage seems fine on both CPU and GPU, just buy a thicker paste, clean it all very well and repaste, and stop running torture tests on a thin and light laptop equiped with an 8 core CPU or get used to repaste it once a month.

    Post a photo of the whole heatsink, to check for any folded thermal pad, besides that, its not HID blame TBH, unless they lied about the paste brand, because by the pictures it seems pretty runny and everybody says that that paste is pretty thick..

    And undervolt your CPU, so it runs cooler.
     
    Last edited: Oct 27, 2020
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  6. TheReciever

    TheReciever D! For Dragon!

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    Ive been reading a bit of conflicting info on undervolting 10th gen, is it OEM > Model specific still or is it across the board concerning undervolt capability?
     
  7. senso

    senso Notebook Deity

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    With MSI laptops you have to enable undervolting on an hidden menu in the BIOS, but its there and there is no dumb limit like Asus is doing, or just plainly removing the possibility of doing so.
     
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  8. TheReciever

    TheReciever D! For Dragon!

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    Good to know thanks
     
  9. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    @jojonono

    Honestly, it does seem like a lot, BUT that's what happens to Gelid after it's applied. It spreads a lot, so if we put a smaller amount, it spreads to the point where there's none on the die, and temps get even higher. The photos you posted don't look abnormal to me.

    We've been using Gelid for quite some time now. So we know how to work with it on specific models. Some need more TIM than others. GELID GC Extreme is not as thick as other thermal pastes such as IC Diamond or PHOBYA NanoGrease Extreme and it is normal for it to spread out that way and that does not impede its performance.

    We got 94C on AIDA, which was acceptable for this laptop (thin and light).

    We have issued you a refund of $65 USD for your dissatisfaction, we always strive to keep our customers happy and we are sorry you felt this way about your laptop.
     
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  10. jojonono

    jojonono Notebook Guru

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    I have good knowledge how to apply thermal paste, despite all different says and opinions how to do that, most agree that less is more ! i cant say the same how they did it, i spent forever asking about the temps am having, and you replied to some of my threads, i wasnt stressing out as you said, i was mostly playing games such as doom eternal and android emulator (Memu) and as i said again Premiere Pro, the laptop kept triggering core temp limits @ 100c every 15 secs or so, all those problems are a thing of a paste after i reapplied the thermal paste the right way, if gelid extreme isnt reliable for the job, they could offer something better for that 65$ job, no need to ooze out their store profit in my laptop like that and yet FAIL to deliver even an acceptable level of performance ! i think i will stick to the stock thermal paste in the future, coz that thermal job had no advantage from my experience, btw 10875h is locked, and i locked here and there couldnt find out how to access this hidden menu, not for the gs75 stealth. thanks,,,
     
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