HIDevolution: best customer service experience ever

Discussion in 'Reseller Feedback Forum' started by Hani Bulushi, Nov 24, 2016.

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  1. Hani Bulushi

    Hani Bulushi Newbie

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    When I was buying my beloved EVOC P870DM3, I really did have the best customer service experience ever with HIDevolution! Mainly because of the amazing sales rep: Mr. Donald Stratton
    I've also dealt with Vivian, Ted, and Zoltan, and all of them were very responsive and helpful.
    But Donald specially has helped me a lot, by making it so easy for me to change my order, then he has recommended for me to take their deliding option, which turned out to be great! Also Donald understood that I was in a hurry to get this laptop, so he rushed my order and had my laptop delivered with the fastest international courier.

    Before ordering, their website was very easy to browse.
    While ordering, they had many payment options and many shipping methods to choose from.
    After ordering, during the different stages their tracking was excellent, and I was able to reach them using online chat, email, and phone very easily.
    After receiving the laptop, I had one small issue related to Windows setup, and they have solved it for me right away by controlling my computer using TeamViewer.

    I chose this laptop for its upgradability (mainly to add another GTX 1080 in SLI later) and I expected this to be a compromise, so I'll loose on other things. But it turned out to be the ideal thing for me, because of the following reasons:
    1. Before overclocking, I played 3 different games on it, all at max settings, and I barely felt the heat on my lap
    2. After overclocking both the GPU and the CPU, the fans noise gets loud, but I hardly notice it after increasing the sound volume or when I'm using a headset, and anyway it's not even louder than my Apple Retina MacBook Pro on maximum fans speed
    3. I tried, but I couldn't notice any thing wrong with the 3K 120hz screen, on the contrary it's wonderful
    4. Despite the size and the weight, it's still very much portable, I don't even use a bag, I just carry it in one hand, and the power supply in the other hand
    5. It looks great, a gaming laptop with a professional rigid build and feel
     
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  2. Spartan

    Spartan Super Tweaker

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    Excellent feedback and service from HIDevolution as we are all accustomed to.

    Welcome to the EVOC High Performance Machines team. Please do let us know if you have any questions or concerns. We are one team!
     
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  3. Hani Bulushi

    Hani Bulushi Newbie

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    Thank you Sir.
     
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  4. jerryrig

    jerryrig Newbie

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    I too had a great customer service experience with Donald. He was very knowledgeable and helped me put together my custom laptop order based on my estimated use. No upselling. He actually advised me against falling into what he called "testosterone traps" and springing for components that were going to be overkill for me.

    My order just shipped, so we'll wait and see to how everything else goes from here!
     
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