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help with the acer napp cd

Discussion in 'Acer' started by bar1bar1, Jul 28, 2005.

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  1. bar1bar1

    bar1bar1 Newbie

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    two questions here anyone please does anyone know where i can get the napp cd to redo my hard drive image and also how it works

    thank you all
     
  2. Jasmine Kuo

    Jasmine Kuo Newbie

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    Which laptop product type do you use? If it's not out of service, just take your laptop and go to acer customer service centre in your country. I think you will get help. :acer:
     
  3. bar1bar1

    bar1bar1 Newbie

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    i use an acer aspire 1501 lc m8
     
  4. sailor082

    sailor082 Newbie

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    Do you have a link for Napp cd or the pass and user for acer.tw?
    Thanks in advance.
     
  5. snake_eyes

    snake_eyes Newbie

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    the login for napp cd is admin and the password is password hope this helps i have been able to download napp cd also you can find the make and model plus windows version and all the original drivers that were factory loaded onto your laptop. i have the acer aspire 5050 and was unable to find the drivers for my graphics which is ati radeon xpress 1100 now i have them thanks to the site and special thanks to this site for guideing me there
     
  6. Hairy_Lee

    Hairy_Lee Notebook Consultant

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    the aspire 1500 doesn't do disk to disk, therefore a NAPP restore is not necessary. Also the napp disks are only for authorised engineers
     
  7. lloco73

    lloco73 Notebook Consultant

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    the user and pass doesn't work.
    does anyone have a working one? I want to download NAPP cd

    br
    lloco73
     
  8. amsatnetg

    amsatnetg Newbie

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    password and password

    I have downloaded a napp cd specific to my acer c110 although I have not had any luck getting it to reload the recovery information. Does anyone have a step by step for loading the recovery back on from a napp cd with an external sony drx-s50u cd/dvd drive???
    I have been at it for weeks now in between the work schedule and home schedule. I really want to be able to get this tablet working for my son, he is going off to college in about a month, and this is suppose to be his present. I couldn't buy him a new one, with the cost of college and all, so I was able to get this one off of ebay relatively cheap. Anyways any step by step would be awesome.

    Thank you in advance for your help
     
  9. lloco73

    lloco73 Notebook Consultant

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    definitly i cannot access to csd.acer.com.tw.
    does anyone here want to share the napp CD?

    br
    lloco73
     
  10. lloco73

    lloco73 Notebook Consultant

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    from were you downloaded it?

    br

    lloco73
     
  11. oskarlisiecki

    oskarlisiecki Newbie

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    Can anybody upload the acer napp cd on ex. rapidshare and send me a link to oskarlisiecki@gmail.com ,or just send ma a login/pass to csd.acer.com.tw.
    Please!!
     
  12. lloco73

    lloco73 Notebook Consultant

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    There's a lot of people needing it especially for the latest notebooks.
    I'm beginning to think that those o have it does not want to share it with the needed people, is this true?or simply no one has it?

    common guys help us.
    :)
    br
    lloco73
     
  13. Hairy_Lee

    Hairy_Lee Notebook Consultant

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    I have it but only engineers are meant to have it
     
  14. lloco73

    lloco73 Notebook Consultant

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    at least you are honest in saying that do not want to share it.

    oh god!! from your point of view only engineers must have some specific tools.

    :(

    regards
    lloco73
     
  15. Hairy_Lee

    Hairy_Lee Notebook Consultant

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    look at it from my point of view, i am an acer engineer, the rules that i MUST follow state that i'm not allowed to give out software that is intended for engineers... would you be willing to risk your job for someone that you dont know?

    i know i wouldn't

    i know its harsh but i try to contribute as best i can without breaking the rules. I know its not a popular view that i have with regards to this software.
     
  16. lloco73

    lloco73 Notebook Consultant

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    well if you are a official Acer engineer you have the right to not share it, cause your job is first.

    altough you cannot give us the napp soft you can give us some lights to us the ones who erased our recover partitions.
    My questions are:
    what are the content of the pqservice?
    i know that there are some folders theres the D2D folder that contains the image files are they the same as the recover cd?
    Also the main image cames with a extension *.wsi how can i open it?
    We have the option to restore drivers also.do they have a special installer or are just *.inf files?
    how can i make the boot from pqservice?i allready tried it but it says that "this is not a boot disk please insert a floppy"?
    For what i understand we need a special WINPE to boot it and also the recover program.is this correct?

    regards
    lloco73
     
  17. Hairy_Lee

    Hairy_Lee Notebook Consultant

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    The PQSERVICE partition pretty much amounts to a complete drive image; in some instances its a norton symantec ghost image. as with symantec ghost you can either restore the whole drive or individual files.

    i'm not aware of all of the complexities of the system but i do know that the partition is FAT32 and the partition type is a compaq setup partition.
    also as far as i know the drivers are just extracted from the image and recopied to the destination drive.

    some units use WINPE to perform the NAPP process while older ones are DOS based. Its easy to tell the difference between the two as the DOS ones say "starting windows 98" when the D2D recovery is invoked while the WINPE models use windows XP to perform this operation.

    It should also be noted that depending on the unit and the operating system installed the PQSERVICE partition will be of differing sizes.
    Generally speaking all windows XP units will have a 3.9 Gb partition (with the exception of Ferrari units whose capacity is bigger although the actual size escapes me now), MCE units are 4.9 Gb and Vista Units are about 8 Gb.

    hope this information is useful to you all :)
     
  18. lloco73

    lloco73 Notebook Consultant

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    making a summary of all information i know:
    PQSERVICE must be FAT32;
    DOS version i think it was replaced by winPE (latest models?);
    originally the image was a Ghost image now she is different (*.WSI);
    The partition size varies, mine was around 6GB (Windows MCE);
    if you want to create a PQservice partition it must be the first one(for creating partitions use gnome partition editor and don't forget to hide the first one);
    To make the Alt+F10 works you must have special mbr you may have luck finding it on the first recovery dvd inside a iso file;
    the hidden partition contains some folders( D2D, i386-i don't know more)


    regards
    lloco73
     
  19. Arla

    Arla Notebook Deity

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    Won't Acer send you a restore CD if you phone them and pay them (I think I heard $50 from someone)
     
  20. Hairy_Lee

    Hairy_Lee Notebook Consultant

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    the recovery disk will only restore the C: drive on the unit; the main thing here is that the PQSERVICE is essential for the disk to disk recovery to function.
     
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