Help With My Asus (Freezes&Shuts off)

Discussion in 'Asus' started by jufro, Jul 11, 2018.

  1. jufro

    jufro Newbie

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    I need help with my asus laptop
    its a ASUS G73J not sure if it the G73Jh
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    windows 10, intel core i7 CPU Q 720 @ 1.60GHz,8.0GB RAM, AMD mobitly Radeon HD 5800 Series .
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    Problem: my laptop will some times freeze and when I mean freeze "Ctrl+Alt+Del" wont even work or my mouse.
    Some times my laptop will just turn off while it on charge.(wont be dead).
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    anything may help thanks.
     
  2. Danishblunt

    Danishblunt Notebook Prophet

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    When does this happen? Do you typcially play games or is it random or what is happening?
     
  3. jufro

    jufro Newbie

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    Yes i will be playing games and it will shut off but i wont even be playing hard core games.
    How would i fix that?

    Could it be my battery because my battery at 100% charged it will say “1hour till dead”
    But then again it will be on charge and still turn off.
     
  4. diningPhilospher64

    diningPhilospher64 Newbie

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    If it shuts down while playing games it most probably is a heating issue.I had similar issues with a PC instead. Blowing air and getting rid of the dust (which retains heat) and pasting a good thermal paste(there are cheap ones out there...) will bring down temps.

    You should definitely try this as it solved my heating problem while playing games (only).
     
  5. jufro

    jufro Newbie

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    And when I start my laptop up it will freeze when trying to type my password to login.

    I put new thermal compund and cleaned laptop. It reduced the heat a lot. I dont think its with heat, because ill come home and turn it on and it will freeze at login screen, sometimes i have to turn it off like 3 times in a row till it lets me login.
     
  6. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Will it freeze and turn off when you are in BIOS?
     
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